HVAC reviews in Providence, Rhode Island

Very pleasant, thank you. Please have someone call when a technician is delayed my appointment was for 8-12 he arrived after 5p. I waited all day afraid to leave the house. I understand emergency and I would have rescheduled.

Joaquim the technician was professional and worked hard the whole time he was here. We have been experiencing problems with our heat. When he left it seemed to be working, however it seems not to be working properly now. We will need to have a technician return as soon as possible. Santoro’s service has been great.

My oil furnace was recycling and shutting down Ryan was our technician. Very knowledgeable and knew exactly what the issues were and fixed it quickly. Great service

I’ve been happy with my service from Santoro Oil for many years. They are easy to reach in routine and emergency situations, and provide great service for my oil delivery and service needs. Jim, the technician who did my burner maintenance this time, was experienced, meticulous, and had good attention to detail. It’s important to me to know as much about my house as possible, and he was tolerant of my observation and very willing to teach me and answer my questions. He is kind and knowledgeable. I’ve had good experiences with all of their employees and the company overall.

Technician Adnilson did an Excellent job on a Preventive Maintenance on my boiler. He was friendly and professional. He never spilled fuel on the floor and make sure everything was clean and secure. Santoro oil is a great company, I'm very happy.

My initial communication with the company was pleasant but went south fron there. The crew who came to test my gas line from the exterior tank to the gas range was anything but professional. I was not aware that they would be on-site that day and was out and about. My security camera alerted me to them walking around my house. I decided to turn on the audio and can hear one of the crew member saying that I was not going to get gas and he was sick and tired of this “shit.” I confronted the person and he said that I misunderstood/misheard but I would rather believe my ears. I told the crew not to show up at my home and have an attitude with me as I was not aware of them being at my property that day. In addition, that they should have left me a voicemail if the call was urgent as I do not answer calls from unknown numbers. Very disappointing first encounter. There was a red truck which did not return why the other truck so my gas has not been filled. I was informed that a large truck will be making the delivery. Needless to say I was extremely upset.

We switched to Santoro Oil after moving here and trying a different vendor and I just have to say the difference in service and professionalism has been astounding since day one. They replaced our aging oil furnace with a propane one and the kit looks like a work of art in our basement. Having moved here from warmer climes and living in an ancient house, they have been insanely patient with us with every question and concern. I am so happy we switched to Santoro!

I'm a new customer with Santoro as of November '25. I recently had my burner serviced and tank inspected and the tank filled. A few weeks later, no hot water. Santoro sent one of their service technicians, Rob, over to figure things out the same day. When I say this gentleman was nice, that's an understatement. When I say he did an incredible job figuring out what turned into a little bit of a complicated fix, that's also an understatement. Rob took the time to explain everything that was going on, what he tried to fix it, why two parts were needed to get it running as designed again, and found a temporary solution to get hot water back up and running while waiting a few days for a part to come in. He did an outstanding job. I would highly recommend Santoro based on my service appointment with Rob alone, but the truth is, everyone I've spoke with at Santoro since becoming a customer has been fantastic. Highly, HIGHLY recommend them to anyone looking for an oil company!

All of the crews from Santoro Oil have been professional, courteous and prompt service calls. I would highly recommend you to anyone for service. Thank you for your great service. We are very satisfied customers.

Professional, courteous and skilled. Always a pleasure interacting with Santoro Oil folks. Just plain old good people who work hard to make things as easy as possible. Could not ask for more.

I decided to be proactive and replace my 39 year-old boiler before there were too many issues. I was very nervous about the installation.

However, the Santoro crew - Matthew and Michel - were unbelievable! Very, very efficient, very professional, personable, and their knowledge of everything that goes into installing a boiler is AWESOME. They made sure I understood all aspects of my new heating system before they left.

I've been with Santoro Oil ever since they acquired Rite Oil. Their prices are higher (the only reason for 4 stars vs 5 stars), but the Santoro family (Tia) and business (Mario, Angelao) are great to work with. I trust them and their work is impeccable.

Good experience. Technician came a little later then original estimate, but that’s not unreasonable considering this is a busy time of year and it was a later in day appointment. Office was very responsive in setting up the appointment and giving updates on the time technician would arrive. Technician was efficient, knowledgeable, and friendly. As a new customer to Santoro, so far very happy with their service.

Great experiences so far with an oil tank inspection, tank removal, installation of a new tank, and oil delivery.

Every person I've talked to at the company from scheduling to the techs have been very helpful, friendly, and professional.

The installation techs also updated the tank so that any future tank installs will be easier.

JARRET was very informative about my furnace and what he did to fix the current problem. He was also very knowledgeable about my water heater, and my radiators ( a future work order). JARRET was also very polite and friendly. A very SATISFYING experience!! Thank You

Junior was on time. He listened to my description of the issue. He explained the possibilities and then provided the results of his tests. Luckily it was just debris on the nozzle. He cleaned it and did an efficiency test and we are good to go. Thank you Junior and Santoro for the quick No Heat service visit.

We've had our ups and downs with Santoro, but the drivers who make the deliveries deserve all 5 stars for taking the time to close and relatch the yard gate when they leave. As a dog owner, this attention to detail is a pretty big deal to us. Driver 44, we don't know your name, but have a feeling you're a dog person. Thank you.

Cyrus was on time! He fixed the issue and inspected my system within an hours time while also explaining to me what was causing the problem . He was fast efficient and friendly! Glad to have heat and hot water back to working correctly and affordable! 5 ⭐️’s

I have been a Santoro customer for well over 20 years. I’ve stuck with them for their reliability, great customer service and good service maintenance. Yesterday I received an oil delivery, and my dog barked at the man outside his window, pumping the oil. (He was being a good watch dog.) When I retrieved the bill later hanging on my front door, I found two dog biscuits in there for the pup. Thanks for being neighborly!

Very pleased with Santoro oil. My situation required a few visits but each technician was professional and kind.

Nick was exceptional. He was able to trouble shoot my system issues and then identify necessary repairs. In the course of two visits he fixed all my system problems. Amazing service!

Michael did outstanding work. Cleaned our
Boiler. Was very informative, polite and clear. Our oil tank was leaking so he had to spend a lot of extra time coordinating the temporary fix until they can quote and install a new oil tank for us. He explained everything very clearly. He was more than willing to answer any of my questions. We were very pleased.

We recently switched to Santoro Oil after being a Customer of Delblois/Petro 30+ years. Today Technician Fadi came out and cleaned our boiler. He was professional, kind, and knowledgeable. So happy we decided to go with a locally, family owned company. We should have done it a long time ago! Thank you!