HVAC reviews in Providence, Rhode Island

Service tech did not know what he was doing, wasted an hour and just put the old part back in.
This was after he “said” it needed replacement and then “said” all is good
Still billed $232 for the winter service and lol he changed was the filter!
VERY DISAPPOINTED

Very happy with Providence Heating and Cooling. The technician arrived on time and completed the job efficiently. The system is working perfectly now.

Providence Heating and Cooling made sure everything was working before leaving. The technician tested the system carefully. Great experience.

The best heating and cooling service in the area.....High quality expert workmanship always...Highly recommend over all competitors....

I'm not usually one to write reviews, but this company truly earned every single one of these five stars. Exceptional service, plain and simple.

I really appreciate Providence Heating and Cooling professionalism. Their technician was polite, showed up on time, and completed the job without delay. Everything was explained clearly. Very satisfied and thankful for the quick fix.

The service was fantastic! Brekmar Air Duct Cleaning went above and beyond, and I can definitely feel the improvement in air quality.

We offer dependable and high-quality services tailored to meet your customers’ needs. Our team is trained to deliver excellent work with care, professionalism, and a focus on customer satisfaction.

Very nice customer service

Very efficient company. Boilers and furnaces removed safely and quickly.

This company is wonderful to work with. The people in the field are courteous & professional & the office staff is pleasant & thorough. Thank you for all you do!

John's Salvage Boiler Removal
"Jason and his team were the most reliable and professional contractors i've ever experienced"

Excellent heating repair by Providence Heating & Air Conditioning.

Outstanding results from Providence Heating & Air Conditioning.

A very good crew Margaret has. Jason who is very professional and rich who is efficient clean neat and orderly. If you're converting I would suggest this company to clean out your old equipment..likely won't have to worry about a thing....

Awesome experience with these guys! Talked with Margaret over the phone, and scheduled a boiler removal and an oil tank removal for a great price.. Couldn't be happier! Jason and crew showed up on time and were finished sooner than expected (almost half the time they estimated)! Would highly recommend!

They did everything right! Margaret is a joy to speak with and the crew that showed up was pleasant to deal with.

I needed my oil tank emptied and removed from a basement without a bulkhead - They protected the floor surface and left everything as they found it, not a drop of oil spilled and no dings or scuffs in the walls/door frames. Very professional and a job well done.

Jeffrey was very polite and professional. Was a pleasure to meet him. Never had a problem with any of the employees at Santoro oil.

Ryan come to check the oil smell inside my house. He smelled and in a few minutes told me he problem. Left to get the part he needed and by the time he left the furnace is running better than never and smell free. I recommend him for being very knowledgeable, polite and friendly.

We hired Santoro to replace our aging oil boiler and tank with a propane system and to locate new tanks away from some incorrectly-installed solar components (in a home we just purchased). They provided multiple competitive options and discussed the tank layout respectively and keeping our landscape considerations in mind. Every step of the process was friendly and professional. After the new system install, we had a minor issue with a clogged faucet stemming from releasing gunk from our water lines, but they were incredibly eager to help and we solved our problem together. Compared to the first vendor we initially hired, Santoro Oil has been amazing and we hope to use them for all of our future needs. We highly recommend them to whoever needs fuel services in our area.

On 02-15-26 my family and I came home to black smoke coming from our boiler on a Sunday afternoon around 5pm. Soon after that the boiler conked out. We placed an emergency call to Santoro around 7pm and their technician named Joaquin called us shortly thereafter and said he was already on an emergency call for someone else and would come as soon as possible. Joaquin arrived around 9pm, which must've been a very long day for this poor guy. He did not have the right part in his truck for our older boiler, but he made another part work until his teammates could come the next day with the correct part to complete the job. He stayed until almost 1am, refusing to give up, until he was sure that my family and I would have heat for the night. He truly went above and beyond the call of duty in my eyes. I would like to give a big shout out of appreciation for Joaquin for his high indomitable spirit and perseverance. The next day Jim (the Jedi master) and Carlos (his young apprentice) came early and took care of completing the work most satisfactorily. I could tell Jim was a seasoned professional with years of experience, guiding and mentoring his apprentice with encouragement and patience (I work from home in close proximity to my boiler so I could overhear his instruction) I was most impressed with Jim's ability to teach kindly while getting the job done efficiently. When Jim was outside at the truck, I told Carlos he was lucky to have a guy like Jim teaching him as not everyone is cut out to be a teacher, let alone a good teacher, and Carlos quickly agreed and told me that he was most appreciative of the training he was getting from Jim. Jim also complimented Carlos, saying he was a big help and an eager learner - these guys made a great team together. So, a big shout out for Jim and Carlos too - great teamwork! Lastly, a big shout out to Santoro Oil itself. After placing an emergency call, having a tech come out on a Sunday evening until 1am, and then 2 more techs coming out the next day, I thought my bill was going to be through the roof. But it was very fair in my estimation. In a world where everybody wants to rip you off and rake you through the coals when something like this happens, Santoro did not. I believe they are a cut way above the rest, and I have no problem recommending them to anyone looking for expertise, fairness, and quick response. Thank you, Santoro Oil Team! Ps - I never write reviews, so you know these guys were good! Signed, John in Bristol RI