HVAC reviews in Providence, Rhode Island

Tom was a true professional in every sense of the word. He thoughtfully took all the steps to diagnosis and fix the boiler.
The person who answers phone and sets up new accounts was extremely helpful with questions I had. My first time working with Santoro oil and gas. I will continue to work and recommend this company.

UPDATE: Dropping a star because our heating system did break a couple of times after their initial visit, leaving us with no heat for 2-3 days on two separate occasions and I understand it wasn’t necessarily the company’s fault, but there was a little bit of a runaround on their part. Ultimately, they did make it right in the end though & I get that the package I purchased is new so there’s bound to be an adjustment period while everyone gets up to speed. I appreciate them acknowledging where they dropped the ball & validating my concerns while they worked with me to resolve the issues.

Woke up this morning with no heat, called them up after trying & failing to troubleshoot ourselves. A tech was on their way to me within 25 mins of calling. They diagnosed the problem quickly, thoroughly laid out all the pricing options, and immediately went to work. Took a couple of hours to fix, but the techs were extremely nice & I’m satisfied with the service.

(Side note: speaking from a woman’s perspective, I I very much appreciated having a photo of the tech texted to me in advance of their arrival for safety.)

I have had Matthew before and was happy to see a friendly familiar face. He's very professional, friendly, efficient and knowledgeable. I feel very comfortable having him provide services and have him in my home. The new worker was very nice, too. Best of luck with your career at Santoro Oil

Technicians arrived earlier than expected with advanced notice. They replaced my old gas water heater with a new one in a few hours. Very happy with Gas Dr. who I’ve been using for about 30 years. Always reliable!

Jarret was here quickly and was very knowledgeable. He disorganized the problem with our LP furnace and we had a quote within a half an hour after he left. Very satisfied customer.

Julian was knowledgeable, got right to the problem. He was also very courteous and explained what he was doing, which we liked. Gas Doctor came right away. Would recommend

My house did not heat more than 60% and I had the gas doctors here less than 1hr ago my house is 70 🥹 My Grandson who is 9yrs old, will indeed have a merry Christmas 🎄 just like the employees wished me. I got him a beautiful Santa workshop christmas display but this is the one Awesome and more important gift. 🎁 a warm house. Thank you Jesus 🙏 bless the Gas Doctor Company and its employees.

We woke up to not hot water and only some heating zones working. Gas Doctor sent their technician Julian out and he was excellent. In the past other techs / companies have seen the boiler and scratched their heads. He was immediately familiar with the equipment and knew exactly how to diagnose and fix the problems. There is no extra sale on “you need this” or unnecessary work, just the parts that need replacement. Very very pleased.

Mario is the best! Making sure I got someone out here to get our heat back!
Tom the technician was professional and diagnosed the problem and got our system up and running after being without heat.

Excellent as always. Jared, the tech who helped us, was very prompt, did great work, gave us a very fair price, and was super pleasant. Dr Gas is exceptional! The only folks we ever call for service since we first tried them! Thank you for being there for us!

Tom was great! He explained everything prior to starting his work and then again upon completion. Solved our concern leaving us feeling comfortable at job’s end

I arrived home from work and could smell an odd electrical burning smell from my basement which ended up being my boiler. I was starting to diagnose because I generally fix all my own issues. However, with the current temperatures and it being after 8:00pm at night and supply houses closed and home depot closing at 9pm there was no room for error. I have been using Gas Doctor since the beginning (maybe 24+ years ago) when the original owner Steve started the business after leaving the gas company. The level of service and expertise with the Gas Doctors technicians is still fantastic today. Great knowledgeable Guys. They are always great to talk to which means management at Santoro Oil who owns the Gas Doctor company now is valuing their technicians on their team and keeping them happy. Julian arrived we went over the system and discussed what I believe could be the (2) components that failed (either one or both). Julian executed his diagnoses process and determined the component that failed. He had the component on the truck and the boiler was up and running after the installation. I do not trust many companies to fix my House or Car's but I trust the Gas Doctor and you should as well to protect your assets and families especially in temperatures we are experiencing this winter. Thank You Gas Doctor & Thank You Julian!

Jarret,
Was very professional and knowledgeable.
Tonight would have been a very difficult night without the heat being back on my temperature. In the house was dropping and it's gonna be 0. And below tonight outside, so it would have been a serious issue to extend that time frame. So we had the parts in the truck, which was very good, replaced it, fixed it. And got it up and running, and he was very pleasant to work with. So I've used you guys before gas. Doctors been good to me in. I'm very glad I call gas.Doctor tonight

Always happy with Gas Doctor’s Technicians. Matt is extremely knowledgable and very thorough in troubleshooting and fixing everything completely. Also excellent communication. Both guys very personable as well. Thanks for getting everything up and running so quickly😀. I have used gas doctors for years. Very dependable.

Both technicians that had to come out today, Julian and Tom, were absolutely amazing. Extremely polite, did not mind my small dogs barking at them and in fact pet them for a moment to calm them down and show friendliness. Service was done in a quick and efficient manner, and now my house has heat. We are extremely pleased with today's service. I also really like the picture texts introducing the technician coming to your house.

I am writing this note of appreciation in recognition of your service technician, Julian, from Santoro Oil (Gas Doctor). On January 21, 2026, Julian was there to diagnose a space heater problem, which had created a dangerous situation for my wife and me and my two cats the previous week. Julian was nothing short of amazing. He was polite, knowledgeable, courteous and communicative, which I truly appreciated. He successfully diagnosed and addressed the problem, which put my mind at ease. He was also very prepared with the tools/equipment necessary to address the CO problem. Such tools/equipment was even better than what RI Energy used, which could not determine the issue. Simply put, Santoro Oil Company is very fortunate to have Julian as an employee. I give him the highest rating possible, and will definitely request him in the future for any heating needs. Julian represents your company well and deserves the highest praise. I will be sure to tell my family and friends about the exceptional service I received. Thank you very much for such great service and very fair pricing! Best, Gerry and Helen from Woonsocket, RI

When Noone else would come look at my 30 yr old furnace. They came out the same day and fixed the issue.

Mutual's technicians are good, but the company's customer service is a nightmare. They rude and uncooperative.

Installed a gas heating system 20 years ago and 20 years later on the coldest day of the year - they came out in a jiffy and replaced the ignitor - and didn't cost me an arm and a leg. Good technician and Gail in the office is super.

I hired Mutual to replace my central AC and they did a fantastic job. Their techs are respectful and knowledgeable.

This company does not need your business. According to Mutual Engineering's website: "You can trust Mutual HVAC for all of your cooling service needs. Whether you are due for an annual tune-up or need help with a surprise breakdown, we are just a call away!" Just be sure to call them day after day after day . . . because NO ONE is going to call you back after "a surprise breakdown" when you need your A/C serviced (i.e. the central A/C system that you actually purchased from them). My family had been a customer of theirs since 1979 - purchasing two central A/C systems and one ductless a/c system for a separate in-law space, not to mention the countless service calls over 40 years. I understand that periods of extreme heat generate more requests for emergency service needs, but all I was asking for was a call back with information on when we might even expect a technician to come out so that we could ensure someone would be at the house at that time. What I got 5 days later was a call two hours before a technician would be arriving at the house to provide this service. By that point we had made alternate arrangements. The response from Mutual Engineering: "Ok." I guess 40 years of customer loyalty isn't worth much these days.