HVAC reviews in Chattanooga, Tennessee

I scheduled a cleaning and inspection with Soot Busters. Joe and Tess arrived on time did a quick look at our fireplace and determined that it did not need to be cleaned. That was the first indication that these were professionals who truly care about their customer.

They continued the inspection and found a couple of issues that they scheduled to take care of at a later date. And they also replaced the chimney cap which had come off during the tornado. A different company had come in a couple of years ago and recommended much more comprehensive work. Joe and Tess found no indication that that work was necessary.

Soot Busters was professional, courteous, and honest. I absolutely recommend this company.

This company is great! I called for an inspection and the customer service was amazing! Joe came out for the inspection and he went above and way beyond! I highly recommend this company. They offer a first class service!

I'm not sure who owned the company previously, but I was hesitant to use them with the old negative reviews. I'm so glad we did! I have nothing but good things to say about our experience. Joe was very professional and kept all of his deadlines! His communication was great. He even volunteered to fix our front door (which kept sticking) while we was there working on the chimney. We'll be using them for all of our fireplace needs in the future!

Our roof had been leaking on and off since we purchased our house. My husband was going up there every few months after a hard rain to try and "repair" it. Luckily, we saw that Joe Viland took over SootBusters, and we called him. Within a few days, Joe came, inspected the issue, explained the issue, gave us clear options, and then fixed it on the spot. It hasn't leaked since! We're so grateful for Joe's hard work and quick response time, especially because that means I didn't have to worry about my husband falling off the roof. Highly recommend!

Joe was quick and thorough and very professional completing the inspection and cleaning. Very little pressure for chimney cap upgrades.
We would definitely use them again.

God bless the Villand’s! They have recently acquired this business so check the date if you are steered off by low reviews! Joe and his team are dedicated to making your fireplace and chimney safe and functional! They are very punctual in setting up an initial inspection and follow up. The hearth is the heart of the home so call Soot Busters and trust that they will leave your home feeling warm and fuzzy (literally). They care deeply about the community and strive to do the best for Chattanooga in every aspect of their work.

We had Soot-Busters come out for our yearly inspection and cleaning this year. They got us in quickly and were very responsive. They were very thorough and detailed during their inspection and provided a great service. They are under new management and I am highly impressed. After trying other chimney services, some of who never respond or try to sell you a ton of stuff you don't need, I have found my go to service with Soot-busters! I cannot recommend them enough!

Don’t let old reviews steer you in the wrong direction! This company has been under new management since November of 2019, thankfully! Tara and Joe are not only amazing at what they are doing but they are also punctual, professional and are dedicated to doing the highest quality of work for every client they come into contact with. I can assure you that it will never feel like someone is just coming to do another job because they truly care about the community and everyone in it. If you want the best, look no further! Give them a call, be super happy with the services (because you will be!) and then leave them a glowing review!

Joe and his assistant were great. They wore masks indoors and laid down canvas to protect our rug. Joe did an initial inspection and cleaned our chimney. He also helped solve our excess smoke problem by telling us about smoke guards. We appreciated the live footage he showed us of some mortar damage up in our flue and talked to us about potential risks of owning a fireplace, plus essential items to keep on hand in case of a chimney fire. I highly recommend Joe and his team. Prices are reasonable and transparent. We will be using SootBusters every year.

Great service and work! We had our chimney cleaned and a new heat shield (liner) installed which included some demo of the existing chimney. Very clean, quick and arrives when they say. Highly recommend.

We hired them to inspect multiple chimneys at our house. Got the report back and then found out it was not accurate. To get them to come back and reinspect or to correct the report takes multiple weeks. We’re hiring another company to come in and do a full new inspection to check the rest of their report.

WONDERFUL!!!! We recently moved into this home. The very kind and knowledgeable serviceman gave us advice and instruction on how to work our vents. He took time to explain everything to us and then informed us that our chimney looked clean and didn't even charge us for the service call!!! HIGHLY RECOMMEND!!!!

What an amazing experience from an EXTREMELY knowledgeable and kind service professional! I read the previous comments and hate that the new owners of this business have to start with negative words. Before I explain my experience I want everyone reading this to know that this company, under new ownership, is doing it right. I was referred by a friend of mine and trusted that I would be taken care of, and I was!!

Moving into a new home with a fireplace was a must for our family. Since we didn't know if the fireplace was safe in our previously owned home we decided to call SootBuster Chimney Services to come and do a quick check to make sure everything was safe before burning our first fire. We are so glad we called because our chimney was so dirty and backed up that it could have caught fire and damaged our house! Joe took the time to thoroughly explain how our fireplace works, how to maintain it and what work we are going to need done in the future. He was on time, professional, and left our house as clean as it was when he started. He even scaled our extremely steep and icy roof and took photos along the way to help explain our needs. We will definitely be calling Joe again to service our fireplace on the schedule he recommended.

Fair pricing. Excellent customer service.

We were beyond impressed by Soot Busters… after getting quotes from about 4 different local chimney companies, they were by far the most reasonable and were able to serve us the fastest. They were very thorough and honest.. the man who worked on our chimney had a suggestion of something that may need to be fixed in the future but put zero pressure on me to commit to it on the spot. We will absolutely use them again in the future and would recommend them to all of our friends!

They inspected and repaired our fireplace and were very reasonable with their prices. Glad to have found them!!

Jacob, the tech, came and cleaned our chimney after a chimney fire. In all the years I have had our chimney cleaned, I have never seen someone be so detailed and take the time to get the job done properly. They will be cleaning my chimney in the future and my mom's too.

Awesome experience with Wes and Malcom for our chimney service! They were as clean and efficient as they could possibly be with this type of work. Our system isn’t exactly routine, and they were able to educate me on what we have and how to use it correctly. Very helpful, super friendly and motivated to get the job done right. 100% recommend and will certainly use them again in the future.

I want to thank Jacob & Juan from Soot-busters For coming out this evening to check on my fireplace insert to make sure it was safe to use in case the power went out during this expected bad weather.
They were working me in I had told them it didn’t matter what time it was. I appreciated that they were coming out.
They were so professional , Efficient, & knowledgeable Jacob said specifically he would not leave until he knew that it was safe ( Which also meant he had to look up the manual and find information about it)
They treated me as if I was their first customer of the day not that they have been working tirelessly all day Trying to take care of all the emergencies of those needing to make sure that their heat was in order.
I highly recommend them for any of your chimney needs. I don’t know the scope of everything they do however I think their name pretty well says it all.
For those of us that have waited until we needed it and didn’t have
I Want to thank both of you, gentlemen, for making sure that I would have heat if the power went off.
Please use them for your services. It’s needed. They are excellent!!!!!!!!

Soot-Busters chimney sweep professional, Jacob, not only cleaned our chimney but he explained every step he took and what he was looking for. After two hours of meticulously removing and explaining creosote, we had a clean chimney.He was extremely professional and experienced, and he was nice. I highly recommend this company and I will have them inspecting my chimney annually.

Very perfessional, reliable and detailed

By far the best chimney company I called several chimney companies only rock city came out with no issues they clarify my leaking issue and resolved it thanks rock city chimney I recommend anyone to rock city chimney and fireplace