HVAC reviews in Memphis, Tennessee

I had a good experience. He was Professional and explained the issue and next steps. They were able to resolve my issue with the AC and the unit is back up and operational.

Outstanding service replace are AC last year and are Heating system last week great service recommended highly

They do not even deserve 1 star. My compressor went out on my ac and this is who my warranty company used (why they pick the worst companies i have no idea) they came out told me the compressor needs to be replaced and that the warranty companies are slow and he could take 3 to 5 days which i get. I let them know that the warranty company was fast a few weeks ago when my garbage disposal needed replaced he said well that is a garbage disposal but at least its pretty outside....They had no care or mind that we were without air and I don't care how pretty it is outside i want my air fixed, just like if this was their home they wouldn't be happy with no ac especially here in MEMPHIS! They came out early Friday and did not submit the claim to warranty till Monday and warranty approved the repair Monday after noon and said they ac company would be in touch to set up the appointment. Here we are on Thursday and still have not heard from them and called the warranty company back today and they said they called the ac company and they told them that they can not get to it today they have appointments all day today that they will get to it one day this week. We only have 1 day left in this week! They have no customer service or urgency for their customers. I also do not like that the phone number listed is a cell phone number not a company number and that when they come over they have a normal vehicle not a commercial vehicle or anything listed that they were with a company. I would not use them if i did not have to and the warranty companies need to get better companies!!!!

Please beware of using this company! (Expert Heating and Air) They are one of the worst heating and repair services in the Midsouth. ( Google for reviews) They are unprofessional, don't respond to phone calls, or return phone calls and are simply dishonest. Choice Home Warranty sent this company out to check my heat and air unit, because the unit wasn't coming on when I turned on the thermostat. The same technician came out twice to my home for the same problem... the first time they initially came out, the technician told me that there was a loose wire on the unit and I paid the $ 65.00 service fee, but had to call them back that night because the heat would not come back on after turning on the thermostat.... to make a long story short, the second time they came out, the technician is going to tell me that the entire heating and air unit that is only (3 years old) needs to be replaced because it had a crack in the unit!!! WHAT..... that was nothing but simply a small patch of rust! I had the unit serviced today (05/11/2021 and was told it only needed to be cleaned. These fools also cut off the gas line to the unit so that It wouldn't come back on. If any home warranty companies send these idiots out send them back and don't use them. CROOKS!!!! if I could have gave zero stars I would have.. I hate when people take advantage of OTHER people for a profit

Initially these people were assigned to handle my home warranty through Choice Home Warranty Service. The tech or receptionist that answered the phone was rude, abrupt and discourteous. Even though it is hot, I withdrew the service agreement through Choice and requested another contractor. I will not be treated that way especially since this is the initial i
mpression you project. Unprofessional. Wish I could rate 0 stars.

When the guys came out I explained what the previous person told me during a maintenance visit on my AC they basically thought everything the previous person said was dumb. When it came to "fixing" my A/C they filled up my refrigerant but when I told them I was told I had a leak. They basically told me my insurance would not cover it and would only cover for them to fill up my refrigerant? Basically they put refrigerant in but its going to leak out again we just don't know how long it will take? They were suppose to send in a diagnosis to my insurance because my insurance could not do anything further until they got this and they still have not sent in the diagnosis and my insurance could not get a hold of them! I was hoping to give a better review, I gave 2 starts instead of one since I do have AC at the moment due to the refrigerant fill up :(.

HORRIBLE!!! If you have CHW, i recommend asking them to never send this company to you. They have come to my house 4 times and my AC continues to go out. They don't respond the phone and instead ask you to text them only to not text you back. They said they will come out 11am 3pm but the technician is NEVER here at that time. The level of unprofessionalism is crazy. Whatever they are doing is not repairing my AC.

Great service. Fixed our problem promptly. And followed up to see if all was good too.

This is the worst experience I have ever had with a service provider. I too CHW and they sent this company out to see why my thermostat was blowing hot and cold air at the same time. The technician ensured it was fixed but when night time rolled around, the heat didn’t come on at all. I submitted a message to CHW they asked me to contact the service provider. I did and left a message a couple days later I tried calling another number that was on the paper work I got a text asking me what my concern is. I told them and they sent the technician back out he informed me that it needs to be replaced. From there on, I never heard from them again even after reaching out several times. I contacted CHW and assigned a new company and informed me that this company has been removed from their network. I hope this is true after seeing all of these reviews. This company is horrible. I will be reporting them to the BBB.

DO NOT ALLOW THIS COMPANY IN YOUR HOME. IF CHOICE HOME WARRANTY CONTRACTED THEM FOR YOUR WORK, DEMAND THEY SEND SOMEONE ELSE.
We lost our heat on a Friday. They sent these guys over on Saturday to diagnose the “problem.” Were more than happy to take our service fee. Came back Monday & Tuesday trying to solve the issue by replacing 3-different parts, “working” on it for a total of about 8 hours. On Tuesday, the technician said our control panel “blew up” and he needed to go get a new one and would be right back. Two hours later he showed up with another guy and in the end, said the furnace was unrepairable and we needed a new one. He said they would submit the claim first thing in the morning. We reached out Wednesday afternoon to see if it was submitted because CHW had not been updated since Sunday. They ignored our texts and calls. On Thursday, CHW was updated and decided to send a new company out to look at it. The new company was fabulous and fixed the furnace within an hour. They said it was very obvious the previous workers had no clue what they were doing as there were wires hooked up very wrong and nothing they did made sense. We went 6 DAYS with our house at 50 degrees, running space heaters in every room that we had to borrow from friends. I am ill over the fact that despite NUMEROUS similar reviews, CHW continues to contract these amateurs and waste money using their services! AGAIN, DO NOT LET THESE PEOPLE TOUCH ANY OF YOUR APPLIANCES. Had we read these google reviews from the beginning, we would not have froze for that long.

When there were the delays in making their appointment time, the expert that came to my home (wish I'd caught his name) was very rapid in communicating those delays. He sighted a problem with my A/C's freon level, corrected it and everything appeared to be in order. Unfortunately 30 mins after he left, the problem resurfaced. Another expert (another name I didn't catch) was quickly dispatched and arrived shortly thereafter. Not only did he uncover the real problem, he walked me through several several DIY maintenance tips to avoid similar problems in the future. My experience was top-notch and I would do business with them again.

They don’t deserve one star. They were the selected business for the Choice home warranty that was on our new house when we had an AC unit leak. They came out quickly for the $65 service fee, but they have been ignoring my calls and texts for a month. I even got the warranty involved further and still nothing. They just want the service fee money. Choice home warranty is also terrible as they won’t help further and they choose to work with crooks.

I had bought a house in 2020, as soon as we moved in the AC stopped working. I call choice home warrant and expert was dispatched and came the the conclusion that we needed our Freon charged and Change out the air filters. This worked for a while but this was in October, and it started to get cold, so we no longer needed the AC. Fast forward to spring of 2021, the same issue was happening, we called chw again and expert was dispatched, again. Except for this time our evaporator coil has a leak and needed to be replaced ( which I believe was the initial issue from 2020). chw agreed to cover the repairs however we still have to pay a balance around $500. We have now been out of air for 3 weeks since the parts were “ordered”. We are constantly having to call expert to get updates, which they either hang up or put us on long holds. The lack of communication and concern is very frustrating. Now while temps have not gone into the 90s yet, it can still get pretty hot in the house. And the fact that I have a baby and 3 kids in virtual learning is a whole other frustration with this heat! Please take heed to these reviews and request another company or look else where for services. At this point I am willing to pay out of pocket for the entire service than have to deal with expert. Sad

I was assigned a technician- Cody Smith- from Choice Home Warranty. He came out to collect the service fee and CHW ordered the parts needed to fix my heat AND AC system. Weeks went by and I tried to patiently wait on the tech to pick up the parts that were ordered. Two whole months after him coming out to look I finally called CHW to see what was going on.

I was told since Cody took so long to pick up the parts, the order was cancelled. They spoke with Cody on the phone and Cody was supposed to provide the parts himself since the order was cancelled. I was told Cody would be contacting me shortly to discuss. When i didn’t receive a call (no surprise) I contacted him myself.

Every single word Cody said on our call was a blatant lie. He said he had not been called by CHW, that he didn’t pick up the parts because it wasn’t the complete order, and that he could not supply parts and that I would have to contact CHW again to reorder.

Choice Home Warranty verified that everything Cody said was a lie. I have been without heat and air for over TWO MONTHS because he could care less to work for more than the $75.00 service charge. I have now been reassigned to another company and have to start completely over. STOP USING THIS COMPANY CHW—READ THE REVIEWS. And if Cody is your technician, don’t be patient like I was. Blow up his phone to make sure he’s going to do the job.

I've had these folks out twice, once for heat and once for A/C, and have received excellent service each time. They were early to the appointment and communicated when they were coming. Once here, they were very friendly and efficient in their diagnosis and repair of the systems. I'm grateful for their timeliness, customer service, and skill in the heat and air industry.

Avoid at all costs. I wish I could give 0 stars. I’ve advised my warranty company to take them off the list for future repairs. They’re great at coming out on the initial call to collect the service fee and giving advice without actually finding and fixing the problem. I’ve had to call and request a new appointment with them on two different incidents...both times they never showed. Once they called telling me they were on their way even though there was no communication about a scheduled appointment; and then when I finally scheduled the appointment (and scheduled a half day off at work) guess what? NO ONE SHOWED!! Both times my warranty company dispatched them I’ve had to pay another service fee for a better company to come and actually fix the problem. NO GOOD!!

Ultimately had to have CHW "fire" this company and send out a new company. The technician Jody, who came out was excellent and would 100% hire him if he started his own company. However the Expert office staff is the reason they lost a customer, not Jody. Let me reiterate that again for Expert, YOUR OFFICE STAFF AND CODY LOST A CUSTOMER!!! Cody would promise to have a technician at a certain time, then will lie directly to you and say they never said that or CHW made up a time (despite it being a three way call with CHW and Expert where Cody gave a time). The office staff fails to actually inform their technicians that customers were added to their schedule and then when you call they tell you the technician is on their way. What's really happening is they are then calling their technician and adding you to their already packed schedule. This company's office staff is extremely unreliable and will lie and blame any one else but take responsibility for their own actions. I really hope that CHW removes them from their service providers because they have no interest in actually serving their customers from start to finish.

6/4: No contact by technician or Expert causing me to reach out at 2pm. Was told the technician had 5 more customers and I was one of them and likely it was going to be after 3pm. I waited around until 4:15pm before I had to leave for work. Was called at 530pm by the technician that he was on his way and that I was just added to his schedule at 2pm on 6/4 despite being told the day prior that I was already on the schedule.
5/29 A/C went out again, and recall was put in with CHW and was told Expert would call. Three days later and still no response from Expert I called and was told by Cody that CHW put in the recall wrong (despite being told by CHW that it was put in correctly and an email was sent to Expert). Was told that a technician would be out on 6/4 between 11-3p
5/26: Expert did make their window on 5/26 and determined that the A/C was overcharged and needed about 4lbs of Freon removed. Technician completed work and A/C began to work well again. Disappointed that the freon levels were not investigated the first time they came out.
5/22: After three days of trying to get ahold of Expert, was told by Cody with Expert that CHW made up a time and that Expert never actually talked to CHW. This was a blatant lie, as I was on the call with CHW when Cody told them they would be out on 5/19. Was told that someone could be out on Friday 5/26.
5/19 Update: It took CHW calling and forcing Expert to schedule a recall date which was supposed to be between 11am-3pm on 5/19. No one called nor did anyone show up. Will continue to update this review.
5/17 Update: Unit has since been making extremely loud noises upon coming on each time as well as a hissing noise. We were told that is normal as the technician heard it on the original visit and said it would go away as it ran. since then over the course of a few days has the unit has lost all cooling capabilities. Since this was a home warranty call I put in for a recall through CHW and was told to contact Expert for an appointment. Called the number on 5/15 and was told by Cody that someone would call me 5/16 to set up an appointment. No one called. Called again 5/16 in the afternoon and was told the same thing that someone would call 5/17 AM and be out on 5/17 to fix. Afternoon of 5/17 after no communication called CHW who finally forced Cody to give a hard set time that they would show. Right now I’ve changed my review to how the communication I’ve gotten has been. I hope I can change it back to the original, but it seems like this company doesn’t honor their contract with CHW to do recalls within the thirty days of the claim and instead pushes customers off over and over again (as per other reviews from CHW customers)

Waited 3 days for the technician to upload additional information required by CHW and they never did! Being without A/C is horrible enough, and having to wait for something that is supposed to take only hours is frustrating! Worst customer experience I have ever received. PLUS, they NEVER EVER answer the phone. I get an automated message from “Cody” and he HAS NEVER responded to my texts. I’m not even sure how the company even has the CHW contract but they shouldn’t!

Expert Heating & A/C Repair is the truth! They gave an accurate assessment of my A/C issues and repaired in a reasonable time. I highly recommend!!!

I rarely have to leave a review for any services that have been provided for me, but I need to review this company. I returned home from the fourth of July holiday weekend to walk into my home that was extremely hot before leaving on 4 July. My AC was working fine. So I immediately put in a claim to choice home warranty, I finally received an email confirmation that stated that Expert Heating and AC repair could not come out until July 11th. Due to my work schedule, I reached out to the company to ask if the technician could come after 3 PM and he responded and said he will be there between four and seven no problem. So that meant I was without AC for four days and temperatures near 100° each day. The technician arrived probably about 515-ish came into my home open up the door where the HVAC unit is took a quick look went outside into my backyard to access the AC unit and he came back and said oh your cap slipped off it just needed some Freon. Once he put the Freon in the AC unit, the house begin to blow cold air like normal so I was excited and just relieved but over in the middle of the night the air began to turn to warm, cool and my thermostat read 77° in the house at the particular time. So the next morning, I reach out to Cody and asked if the technician could just return to my home on that following Friday, which was the 12th since he said all I needed was free. I’m sure if it only took him 15 minutes to diagnose the problem Shirley would take him last time to just add perhaps more Freon or I was wondering if the problem came from a leak of course which he did not state on Thursday the initial visit. So I text him around 7 AM Friday morning and of course he did not respond at the time so I waited two hours until 9 o’clock to actually call to see if he received a text message and of course Cody did not answer the phone. He shoots an automatic message that ask you to tell him what the issue is and he would get back with you so of course I did and I told him I text you early this morning Then he responded and said he had forwarded that text message to the technician OK so I responded by letting him know again that I won’t be home until after 3 PM. He never responded back so I had the technician’s number and I called. Of course he didn’t answer. Said he couldn’t talk to text him. I text him. Let him know what the issue was and remind him of my address and again no response so I’m just assuming they’re going to come out since he told me to the technician. I waited for 3 1/2 hours. I responded and respect out to Cody asking could he give me an estimated ETA and of course no response so I searched for hotels to go to. I didn’t wanna go too far from my home so I spent $300 to stay in a hotel from Friday until Sunday , I did reach out to #Warranty on Friday. They told me the earliest they could come back out according to the representative who called Cody according to her and Cody said he could come back out on today which is July 15 between the hours of three and 4 PM and of course I was at home and no one showed up to my house. It is now after 7 PM .
And of course I reached out to choice home warranty, and I have requested that whenever I submit a claim for heating and air to never send this company out to my home again I also let the technician as well as Cody know that they were very unprofessional to not just respond they could’ve simply stated we’ve gotten backed up. We will not be able to return to your home unfortunately it’s just about communication and the lack there up on their part is so unprofessional and it’s horrible to be in 100Degree Temperatures and not have any air in the city of Memphis

This company has good customer services. Any questions asked were followed up promptly by the provider, Expert A/H. AC Unit replaced great.
Thank you and your staff.of professionals