Water Damage Restoration reviews in Murfreesboro, Tennessee

Arcus employee Steven was very professional and kept me advised of each step.

Nathan and Molly at Arcus were "the best" collaborative team. From the beginning to the end, they we responsive to all questions and kept us informed more than daily what to expect all along the process. Construction teams always arrived on time and worked diligently. I would Highly recommend this company to anyone needing their services. Thanks Molly and Nathan and all involved along the process.

I was given Arcus's name through my insurance company after our home was damaged by a tornado. Sam Wright was the Arcus contractor for my home, both Sam and Arcus went the extra mile to take care of us. With the amount of new building in Nashville I feel very lucky that Arcus was selected to help my family. Thank you for the hard work.

Arcus was great.Going through a fire and living out of state I didn’t know what to expect.Arcus stepped in and did the mitigation and repairs that were needed.
I couldn’t be happier with the project manager John.He kept me informed throughout the project.They also finished in a timely manner.Highly recommended.

Remediation crew did a great job keeping us informed on a daily basis of the drying process. Kudos to them.
Next step John Mathis stepped in as the project manager of the renovation. The people he brought in were meticulous laying the floor and the painter did a great job with installing the trim and painting.
Kudos to John and his people. When we needed answers to our inquiries John was always available.
Good man to deal with.

My mother asked me to relay her thankfulness for the experience she had. Nothing but kudos for Arcus and their employees from their sweet and pleasant secretary Molly to the representative Nathan to the professional installers and the accomplished painter Tony. Everyone always arrived at the appointed time a neat and timely manner. All phone calls and texts were returned and all my questions were answered to my understanding. All contracts were explained and insurance issues taken care of. All I had to do is pick out my roofing.
Thank you Arcus for walking me through a situation that could have been very stressful. Thanks especially to Nathan
Gratefully, Carolyn Prince

I’ve used Arcus on two occasions in the last three years for repairing damage to my walls, cabinets and hard wood floors caused by water leaks. Both were large jobs and they did a great job both times. I was very happy with the customer service I received. They kept me promptly informed at all times of where we were in the process and how long jobs would take. They did great work getting my house back in repair. I highly recommend them.

How fortunate we are to have chosen Arcus for our mitigation and remodeling company after a water loss. Arcus was on site within 30 minutes of my call to start the mitigation process. The damage spanned multiple rooms and both floors. Everyone from customer service, to mitigation crew, to project manager, to the repairmen we’re courteous of our time and our home. The project manager, John, did an excellent job keeping us in the loop the whole time. The quality and craftsmanship of the work their crews do is second to none.

We had an excellent experience with Arcus Restoration and wholeheartedly recommend their services. The professionalism, craftsmanship, politeness, and timeliness of their contractors were exceptional as was the final result.

Arcus Restoration's contractors displayed top-notch craftsmanship, paying attention to every detail to restore our property. Throughout the process, they maintained a high level of professionalism, listening to our concerns and preferences, and ensuring a smooth, efficient, and timely project completion.

Their polite and respectful approach, along with their adherence to timelines, made the restoration process a breeze. We felt informed and confident every step of the way. We are extremely pleased with the final result and would not hesitate to recommend Arcus Restoration to others in need of restoration work.

Thank you, Arcus Restoration, for an outstanding job!

The staff at Arcus is truly professional and made me feel so special. Nathan, Molly, and Tony and his crew were absolutely top-notch. I highly recommend Arcus Restoration to anyone needing help when fire, wind, or water damage occurs at your residence or business. Thank you, Arcus, for taking such exceptional care with the work you perform.

Arcus Restoration was fantastic to work with, especially Scottie Smith. He was friendly, helpful, kind, and genuinely cared about guiding us through what could have been a very stressful process. They communicated with us through the entire timeline. Alicia was on point with the scheduling and they addressed all of our concerns, putting us at ease. Thank you all for the outstanding work. I'd give Scottie 10 stars if I could!

After dealing with my insurance adjuster for a month and getting nowhere, I asked for Arcus, since they did flood repair in 2021. Molly and Nate let me know what and when it was to be done every step of the way. My first experience with Arcus in 2021 was with Jonathan. I was so impressed with how smoothly it went, I didn’t hesitate to use them again. They were both very professional, friendly and respectful. I hope I don’t have another flood, but if I do, I’ll be calling them.

I recently had a pipe water leak within the wall of my master bathroom. Which the leak went into my other bathroom and because the pipes were positioned at the back of my living room wall the water eventually hit the living room floor near the wall, bathroom floors, etc. Lots of restoring had to be done due to water damage. Arcus Restoration was the contracting company that I used to restore my home. Everyone that I encountered, within the company, were kind, polite and professional, from start to finish. Matt was my project manager and he was kind, polite and was patient when I had many questions and made sure that I understood what was taking place during this process for me. He was very good at explaining and knowledgeable of the steps in restoring my home. Matt stayed in contact with those that were working in my home, he made many visits while work was being done and kept up with the process of the restoration of it. I met some of the workers when I made stops to my home and they were kind and polite. Everyone that worked on my home did a FANTASTIC job. I am very pleased. I appreciate Molly on how she would also keep me informed on who would be coming and on what day. Her and Matt were great about doing that. I felt like Arcus Restoration cared about their customers and I would recommend this company to others.

S.Allen

Nathan and Holly did a great job on my grandma's house. Holly would always answer the phone if she had to call with a question.

The project manager, scheduler, and crew were polite, caring, understanding, and quick! The PM, Nate assisted me through the process as I had not had any restoration projects on my home before. The scheduler Molly was extremely helpful and responsive. I felt that both Nate and Molly cared about our situation and our family and did everything they could to help us and get us back in our home as soon as possible. The crew that replaced our floors worked faster than anticipated and we were back in our home a week early! Highly recommend.

We were referred by our insurer to Arcus for water damage mitigation.
Although the process was painful, the Arcus team made it as good as they possibly could. I want to single out Steven Page who was my main contact who was calm and reassuring throughout the process. He answered all our questions, didn’t give us false hope or make things sound worse than they were.
It was a pleasure working with him. Their customer service was fantastic and I’m so glad we went through their team. Dealing with upset people in their time of greatest stress must be so difficult so I wanted to write this note to say thanks!

We have had a water leak in our home. We employed Arcus to come and dry the space. They were quick & effective. Sam, first of several Arcus folks I’ve talked to, walked me through what I could expect in the coming days. I am overly pleased by my insurance adjuster & Arcus in the ways they have worked together. We aren’t finished yet, but I’m confident we will soon. These folks communicate & execute on a timely basis.

The Arcus team has been fantastic! We had a water issue in our home. They arrived promptly and immediately addressed the issue while keeping us informed at every step of the process. They are an approved vendor with our insurance, which helped make the process seamless.

All of the Arcus staff has been personable and professional at every step of the process. We are thankful at our insurance adjuster connected us with Arcus - highly recommended!

The folks who work here are hard working and professional
They are able to handle drying, mold removal and the replacement of flooring, all on their own. No need to have multiple companies to deal with, it’s all done under one name.
My new kitchen flooring looks great!

You will not find a better company to oversee any project really (not limited to just water intrusion). My PM Jason Frodge stayed in constant contact with me through the entire project. The main office people were always very accommodating and polite. I couldn’t have chosen a better company to get our work done. A+.

I had a fantastic experience with Arcus Restoration. Their professionalism was outstanding. Molly kept in constant communication with my husband and I, making the process smooth. Nathan, the project manager, showed genuine care for our home and ensured we had everything we needed. Christian and her crew were very professional. The quality of their work was excellent, and the outcome made our home look even better. It was an easy process, and I would definitely use them again and recommend them to friends and family.”