House Cleaning reviews in Arlington, Texas

Be very careful using this pool company. I recently called them to hire them for a pool clean out, power wash, and pool service for the year. From the start the guy they sent out was looking for ways toget out of the job. He finally convinced his boss to stop the work because he wanted help to do the job, so he left. What I didn't know until 6 days later when I got a reliable pool company to come out that we discovered that he had left my filter system disassembled and without the bolt to put it back together. The bolt cost me 70.00 to replace so thank you.sink or swim for no help and costing me 70.00. Becareful potential cutomers.

The inspection located the leak. The proposal was worse case scenario if they had to go through the deck. Juan and Miguel were awesome in their work. They repaired without cutting up the deck and the company was very fair in their adjustment. A landscaping light was accidentally damaged and they special order the part and repaired the light to perfect condition. I am 100% satisfied. They went beyond and above my expectations. I will use them again and highly recommend them. I forgot one more thing. After the repair of the leak was completed my pool pump would not come on as it was losing its prime. They sent someone out ( I forgot his name) but he was an expert in troubleshooting and made a few minor adjustments and it was running perfectly. He was patient, explaining as he went and completed his problem solving and repairing with excellent customer service. So pleased with the whole operation including the front office. Very customer friendly. They cared.

I really like this company. The communication is constant and timely. The office team is really great too.
Travis is a fantastic tech. Super kind and personable. He always has a plan. Very happy with these guys.

In March (2023), having just returned from a 5+ week trip out of state, I contacted Sink or Swim for a pool leak test after I had picked up their flyer from Leslie's. Three people from SoS came out, performed their evaluation, told me I had a sub-plaster crack across the width of the pool and some less significant pool plumbing issues, and later submitted a quote for repairs totaling just under $30k. I still have a copy of it; see photo.

Initially, I had good reason to believe that my pool was leaking into my neighbor's yard behind my back fence. This was a messy problem during a very bad time that I wanted to get resolved quickly, and despite the fact that my insurance company was suggesting I was probably not covered, I almost agreed to move ahead with repairs at the quoted price.

But I talked again to Leslie's, and sought 2nd and 3rd opinions on testing and repair. The 2nd company found only very minor leaks at one of the skimmers, repaired with epoxy. The 3rd company found NO leaks.

In the last 2 months, my neighbor's back yard has dried up. My pool water level has not appreciably dropped. It would appear that I do NOT have a structural crack across the width of the pool, nor a plumbing leak.

I am still uncertain about where the water accumulation in my neighbor's back yard originated. But as time has gone on, as my neighbor has ceased to communicate a problem, as my pool water level has remained stable, I become more certain that I almost paid a fortune to correct a problem that did not exist.
And I'm not at all happy about it.

I got the skimmer replaced to fix a leak and since then I see more of water leak and had to refill water every other day now. I called the company and now they are asking me to get a complete leak detection. They never took responsibility to come and check the skimmer.

Sink or Swim is a one stop shop for anything that you need to help take care of your pool. As a first time pool owner, they were always quick to respond to questions that I had, and were quick to share tips and tricks to better maintain the pool.

When we did have issues, they provided fair quotes and effective solutions. I always felt like they were looking out for what was best for my situation, not trying to take advantage of it.

We also leveraged their weekly cleaning service when we had moved away but still owned our property. The team was very consistent in their efforts, and their communication made me feel at ease even when I couldn't see their work first hand.

I would recommend Sink or Swim to anybody looking to get some help with their pool and spa. They were absolutely great to work with. Thanks so much team!

I am very disappointed with the service from Sink or Swim Pool Company. They promised quality and charged higher rates, but the work was not delivered as expected. Despite reaching out several times, the problems only worsened. The service quality, equipment, and professionalism of the staff fell far below acceptable standards. I cannot recommend this company.

Nick is a boss there and is pretty cool but his brother is not and the guy named Travis there are horrible, do not book these guys they half way clean and the people working there or bad people

I have had a terrible experience with this company over the course of less than a year, multiple issue after issue. When contacted about an issue, Zach was extremely unprofessional and refused to take any accountability for the the fact that our pump is now broken or possibly needs replacing due to a lack of proper pool maintenance by Sink or Swim. As a result of this we are now looking elsewhere for a professional and honest pool maintenance company. If you are looking for a reliable pool service, definitely look elsewhere.

A national company came out before Sink or Swim and they told me they couldn't find a leak, for which they charged me a lot of money for nothing. Then I contacted Sink or Swim. Sink or Swim found the leak and repaired the leaks. The guy's had to dig a lot of dirt and gravel. When they were done, they left it in perfect shape......just like they found it. Sink or Swim was very reasonably priced for all the work performed. Highly recommend them for any issues pool related. 5 Stars!

I have use this pool service for a few years . I was recently was quoted a price for a part that I didn't need. It only need to be cleaned. I also learned from the new guy serving my pool that he saw the guy stayed 5 minutes cleaning my pool before. ( the new guy does my neighbors pool). It's no telling how much money that paid for services I didn't need and visa versa. You lost a good customer after giving y'all a second chance because one the the pool techs wasn't cleaning the pool.

During the ice storm I was given great instructions to winterize my pool equipment after a motor blew out. You sent a tech out within 2 days and got it replaced.

I was not going to do a review, but I keep getting email reminders, so here it goes. I had an equipment leak fixed by Sink or Swim Pools and they did just fine. I also had an appointment on a Thursday morning for some remodeling work and some drain replacement. No one showed up for the appointment, so I called the office around noon to get an update. I was told they would be out in the afternoon. At 5, I called the office again, informing them that no one had showed and was told they would be out the next morning. Noon on Friday and still nobody and no communication. I called at noon and cancelled the work.
I have no idea how good their remodeling work is, but I can tell you I won't ever recommend them or call them again. Unfortunately, this kind of customer service and lack of communication seems to be all to common in home service providers.

Excellent service today. I was having issues with the vacuum and he came out and showed me exactly what I should do. He even gave great advice what I need to do if we go on vacation. Thank you for all your knowledge and help.

We needed renovation of our pool tile and coping, the price was very reasonable for removing all old tile, grout & mastic. They arrived on time as scheduled, completed the job in 2 days time with a final visit Saturday morning for a finishing touch. They placed all new tile, grout and mastic and put a protective treatment on the sandstone. It’s hard to know if you are choosing a good company for any type of renovation project but this company did a great job, we were relived and quite happy with the results. 5 stars, thanks a bunch to Sink or Swim.

Great company to work with. The office and field staff communicated daily to check-in, identify what steps were to be completed, and provided updates to the timeline when we experienced delays due to weather. The crews worked quickly but did not sacrifice quality for speed. Follow-up after completion was prompt and thorough; they even ensured my water chemistry was balanced afterwards to promote proper curing of the new finish.

A Manager hand-delivered samples of the tile options I picked out, and offered to show me a recently completed pool with the specific finish/color I selected, so I could see it in person. I thought that was very customer-forward oriented and they exceeded my expectations.

I will be doing business with them again to have some decking around the pool redone. They’ve earned both my trust and future business.

Great service from the quote all the way through the work. Sean was knowledgeable and honest, and took the time to figure out what was wrong. I asked a lot of questions and he explained everything clearly and shared tons of helpful pool info. Really appreciate the help and would definitely recommend.

Our pool is cleaner than it’s ever been! The communication we receive after every cleaning service is detailed and our tech is kind and thorough. The customer service I receive anytime I call the company is superb. Sink or Swim is far better than my previous pool company and costs less per month!

Your team is excellent. Does a very good job communicating and following though. Doing a great job. Very thorough with all the services provided. I will 100% refer you to other families with swi pools.

I recently hired Sink or Swim for my pool maintenance, and I couldn't be happier with their service! From the initial consultation to the regular cleaning sessions, their team has been nothing short of professional and reliable. They are always punctual and take the time to explain any issues or recommendations clearly.

The quality of their work is exceptional—my pool has never looked better! They use top-notch products and techniques to ensure everything is sparkling clean and balanced. Their friendly staff goes above and beyond to make sure I’m satisfied with their services.

Great company been using them for years. When I needed to have the surface replaced. Their quote was the most reasonable.