Appliance Repair reviews in Austin, Texas

I had a fantastic experience with Best Fix Appliance Repair! They recently worked on my washer and dryer, and I couldn’t be happier with the results. The technician was professional, knowledgeable, and punctual. They diagnosed the issues quickly and had everything running smoothly in no time. The service was efficient, and the pricing was fair. I highly recommend Best Fix Appliance Repair to anyone needing appliance repairs—they truly did a great job!

⚠️ BEWARE – SAFETY CONCERN ⚠️

I previously posted a review about a very negative experience with this company. A technician not only caused additional damage to my washer but also reinstalled a defective part that I had already paid to have replaced. (They did refund the charge, however I never asked to have that part refunded)

Since leaving that review, the same technician has been calling and texting me, claiming he’s been fired. This man now has my name, phone number, and home address — and I find his direct contact completely inappropriate and unsettling. I never gave him permission to contact me outside of the service calls.

Out of concern for my safety, I called the company AGAIN, expecting accountability and a professional response. I spoke with Emily, who shockingly defended his behavior instead of acknowledging how inappropriate and alarming it is for a technician to reach out to a customer like this after a dispute.

This response is unacceptable. I no longer feel safe and will be contacting the Better Business Bureau and potentially local law enforcement to document this situation and protect myself.

I strongly urge others to avoid this company. There is zero accountability, and customer safety is clearly not a priority. Proceed with caution.

I had issue with my refrigerator. Learned about this company from my friends. Best service ever. Came next day after requested service and fixed it quickly. Thank you guys for the service!

A few months ago, I contacted this company to repair my dryer (which wouldn’t start) and my washer, which had a small leak every few loads. They dispatched a technician named Ray.

Ray diagnosed the dryer first and quoted me $300 for the repair — a bit pricey, but I agreed. He then looked at the washer and found a tear in the rubber door seal. Clothes had gotten stuck in the tear, likely explaining the intermittent leak. He quoted $173 for the part, but then gave me a total price of over $800. I asked for a breakdown since $300 (dryer) + $173 (part) should’ve been around $473 — especially since he said the service fee was already included.

When I questioned the pricing, Ray asked me how much I was willing to pay. I told him no more than $600. He agreed. I paid $600, he ordered the washer part, and came back a week later to install it.

After the seal was installed, the washer suddenly began shorting out and wouldn’t stay on — a problem it did not have before Ray worked on it. I told him I wasn’t paying anything additional since this issue only started after his repair. He insisted it might be another part that needed replacing. He returned a week later, installed a “new” part, and the washer still didn’t work.

At this point, I decided to call the office to file a complaint — both about the new issue with the washer and to request a different technician. Before calling, I checked the washer and was shocked to find that Ray had reinstalled the original, damaged door seal — the one I had already paid for him to replace.

When I spoke with Emily in the office, she told me they would issue a $300 refund. That’s appreciated — but what about the extra damage done to my washer? And the fact that the broken part was put back on the machine?

I asked to speak with a manager — but no one ever called me back.

Bottom line: DO NOT USE THIS COMPANY. There is zero accountability, and the technician I dealt with, Ray, clearly lacks integrity. He caused more damage than he fixed and then tried to cover it up. Extremely disappointed.

Paul was very professional. He was able to diagnose my issue with my dryer, order the part, and repair it the following day. I highly recommend this company.

I highly recommend Daniel as an appliance technician. He is knowledgeable, professional, and efficient. He quickly diagnosed the issue with our dryer and had it fixed in no time. Daniel clearly takes pride in his work — he explained everything in a way that was easy to understand. It's hard to find someone so reliable and honest these days, but Daniel truly stands out. Great service all around!

Winfred Was the only tech that fixed the problem after 5 other tech failed to resolve and fix the problem. Thank you Winfred!

Donald did a great job!! He was very helpful.

Ricky replaced ice maker and cleaned frig. I appreciate his work.

Very poor experience the service man was not prepared and appear to find every way he could not to do the job requested. I will never use this service again.

Donald was awesome! Incredibly helpful and knowledgeable.

Thanks Mr Ricky awesome, communicate very well did a wonderful job

Dquarius was awesome. Showed up on time. Very professional, personable and knowledgeable. Great job.

Technician efficient. Explained what he was doing every step of the way.

He came into an unknown situation and prepared for it by talking to a previous tech. Was efficient and effective.

Very good technician very throuhal and answered questions that l had.

He was nice, kind, helpful understanding and explained everything. He's the best!

Technician was very professional.

Technician was knowledgeable, explained everything and he performed repairs thoroughly. Thank you!

Frank knew what the problem was and took care of it. Very polite.

Mohammed was very knowledgeable and a great communicator regarding my HVAC issue.