Appliance Repair reviews in Austin, Texas

Service was great. Got gouged on Labor cost. $406 for less than an hour of work.

He understood exactly what was wrong with my refrigerator and took care of it in a timely manner ... Thank You

Heater is producing lukewarm air. Technician said he didn't know why and to call someone else. He also complained he had a long drive to go and wanted to leave

Ricky S at Sears Appliance Repair fixed my noisy fridge no problem and came the next day after I reached out. I’d recommend them for appliance repair to anyone with a Kenmore fridge needing some love.

I received respectful and courteous service today. The problem with my refrigerator was diagnosed quickly.

The technician Frank arrived on time and quickly diagnosed the problem with the dryer. He was personable, professional and knowledgeable.

Technician was very polite,professional, and thorough. I was pleased with the results and service I received today.
Kevin

Our Sears Appliance Repair & Service Technician " Ricky" was very professional, efficient and effective in diagnosing the "correct problem with our Major Appliance, including re-ordering the necessary and correct parts after incorrect parts were previously ordered and shipped. During our follow-up appointment, Ricky performed the necessary major parts installation to return our Appliance to working order. Afterwards, Ricky provided above and beyond customer services by answering and explaining important safety steps to follow before resuming / returning to " full use" of our Kennmore Elite "Frig"!
I would highly recommend Ricky for any Sears product repairs. He knowledgeable, has many years of experience and provides "quality Sears Product service and repairs.

Sears leaves you without service or ability to get help. My washer has been left unfinished with parts old and new setting here and no response or messages from anyone. after numerous attempts to get through to get help! Lost money , time and Appliance that was working, we just wanted to update the maintenance.

Difficult to connect with live person when needed; also confusion about coverage

The initial tech ordered a new control board because the machine was not spinning. When Thomas arrived (4th tech trip), the machine would spin. Rather than just installing the control board, he diagnosed that a lose shifting type piece was causing the intermittent problem. In short, he showed initiative, corrected a misdiagnosis, and fixed the issue. 5 Stars Plus rating from us!

This is the worst service ever and they actively only pick 5 star reviews to trick people into coming to them.
We have paid them hundreds of dollars to fix our fridge and dryer to which each technician keeps breaking parts or leaving our appliances unfixed for weeks or months at a time. You can't get a refund without having to dispute it through your bank because they try as hard as possible to keep your payments and not fix your appliances. I've had multiple instances of scheduling a technician to come out only to do literally nothing and ask for payment because they "don't have the part they need" when it's their responsibility to order it and we haven't been communicated about anything regarding what they're doing or why they don't have these parts and why we have to pay for them to do nothing. We refuse but then they take an attitude with us for not paying them to just come out look at the appliance and say they don't have the part they need when the last time they were here they said they already ordered it.

Please avoid this service, you can't even talk to competent people in their customer service line and they also stonewall trying to refund you. I've been in several loops of people saying they can't refund us then pretend to "refund us" then never do while our appointment is still set.

This business is not what it used to be. If you want dependable service for the love of God call someone else. They will take all your information promise you they will be there for the repair then nothing and when you call for eta.. ohhh sorry there is no service set up even though they know exactly what unit you have and all your info. So no you get no service on promised day. Probably only thing I got was my information I gave being sold for marketing purposes..

Our technician was professional and clear about progress. He let us know his concern that part might be incorrect, and he helped make sure the house and his person protected during service call—important for gas oven repair. Appreciated all the communication between diagnosis and repair completion.

Winfrey was amazing! He's honest, kind, helped me understand and gave me all my options to make the best decision for us.

The technician showed up on time. It him about 30 minutes to replace the dispenser on the dishwasher. He was friendly and efficient.

Donald is the best service tech we have ever had with our Sears warranty program. Donald pointed out several things that no one else ever did. For instance, I had a lot of stuff piled up on my freezer, Donald told me (no one else ever mentioned it) that the sides (which were also too covered) and top is where the heat exchangers are and need to be free of obstruction. He also asked when we last had the dryer vent cleaned (never) and showed me the signs that it really needed to be done. He also is the only tech that removed the cover over the bottom of the refrigerator and vacuumed the coils under there.

I would like to have Donald for any future warranty inspections!

The employee from the AC company had not been well-trained or experienced in handling the job. This can be frustrating, especially when expecting knowledgeable service. The employee did not have the tools to complete the AC repair and he said no warranty for the repair and had to pay
I have a home warranty.

Donald with Sears did a great job servicing our frig. He called to inform me what time he would arrive. He was friendly and I would like to request him next time.

We scheduled an appointment, had to miss work to wait for the technician and they never arrived. The appointment was scheduled from 1-5pm, and they never showed up, called or let us know that they wouldn’t come. Very disappointed, especially as a self employed worker, missing work is a sacrifice. Hard to trust companies like this these days..

Great guy really knew his stuff very helpful and professional