Appliance Repair reviews in Austin, Texas

Daniel was the best! Dryer was fixed same day in less than 30 mins 🙌

Great customer service and very reliable team. I highly recommend Best Fix Appliance Repair.

One of the best appliance companies. So fast also usefull. Thanks a lot for fixed my my appliance’s issues. Good luck

Pleasant and knowledgeable repair person. Very flexible in working around my schedule. Thank you.

My freezer repair required patience but Best Fix Appliance Repair completed everything efficiently and effectively

I’m very happy with the repair service. Quick response, fair pricing, and problem solved without any hassle.

The technician was very thorough and knowledgeable. Excellent job, and I would definitely use their services again.

I call to get a diagnostic and estimate and the technician he was like in a rush he just charge for the diagnostic and sugest to buy another one I did not have and estimate.
Is like just want to charge the diagnostic.

Daniel was awesome and came same day to fix our washer!! With 4 kids we can’t go long without it so this was life saving!!!

My refrigerator repair required specialized tools but the professional service made everything stress free

Daniel fixed my freezer temperature issues permanently and his expertise made the repair process look simple

They truly stand out for their excellent customer service. They fixed my dryer the same day I called and even cleaned up after the repair.

Perfect service! The technician was professional, punctual, and quickly fixed my dryer's issue. Really knowledgeable and friendly. Definitely recommend!!

Best Fix Appliance Repair solved my cooktop problems efficiently and the same day service quality impressed me

Daniel was great. Fast, thorough, honest and fair. Would use again, but based on the quality of his work, I don’t think I’ll have to for this appliance.

I am very happy with the service I received! The technician arrived on time and quickly fixed my fridge. Everything was done efficiently and professionally. Highly recommend!

My washing machine suddenly stopped working, and I was worried about how long it would take to fix. They responded fast, scheduled same-day service, and got it running again within an hour. Fantastic experience!

Daniel's very professional service during the refrigerator repair made us feel confident about the quality of work

Big takeaways...
Called to repair my microwave. $85 service fee. 3-hour window to show up (9a-12p). Didn't show up (12p). Called again, states arrival in 20 min. Another hour passes (1p). Called again. "Be there in 2 min."

On the last call, I made it pretty clear I was NOT going to pay for a service that costs me money/time. Cancel my appointment and I'd allow someone else to fix the problem. I would not pay for a service fee. That was fine... Emily (via phone) seemed understanding. Even offered a discount on the repair. Just allow the tech to continue to the scheduled appointment. 2 min out. Cool. I've wasted this much time so far.

Tech shows up.
Tech: "There's traffic."
Me: In San Antonio? No way.
Tech diagnoses the problem.
Cool, I'll get it fixed.
Me: Since you're here, do you want to quote me for the dishwasher (also broken)? I explicitly said if it required an additional service fee, I'd reach out to another service who could either be prompt or communicate their tardiness. I would not pay a service fee.
Tech: No problem. No fee required. Appliance also diagnosed.

Dishwasher diagnosis: $400+ repair. Dishwasher is circa 2010. New dishwasher is $600, so it's a no brainer-- just get a new dishwasher at this point.

Now time to pay up for the microwave repair. Almost $400 ($373, I think?) Card, Cash, Venmo, ect...
Tech quote: 2 service fees, plus fix.
Me: No, absolutely not.
Tech says he is charged either way from the company.
I never saw a quote for the $373 (included part and labor) for the microwave or the "discount" Emily spoke of. It was inflated with no explanation.

Listen, this was scheduled fast. Cool. But then they didn't show up while I just waited with stuff to do and places to go. Then when mentioning the discount for repair that Emily had discussed, crickets. He couldn't do it.

At this point, he agrees to take away the dishwasher service fee. The microwave is still at full price.

Honestly, I'm going to give my money to a company that honors their word, shows up when the appointment is scheduled, and can clearly communicate with their customer.

Most of all, I think it's important to respect our time too. That wasn't done here. It cost me more time... and I'm willing to invest more time with a company that respects my time, rather than just fork up the cost because this is easier.

I can't speak to the repairs. But I feel a significant lack of respect for the customer today.

Daniel's very professional service during the dishwasher repair made us feel confident about the results

The washing machine repair was completed with amazing efficiency, professional service from Daniel and the quality of work from Best Fix Appliance Repair impressed us.