Constraction reviews in Austin, Texas

We had recent flooding in our house in North Central Austin from heavy rains. Water seeped in from outside above the foundation line, and settled through the entire house between the hardwood floors and subfloors. Absolute nightmare, but ServPro of Hyde Park, and specifically David and Keaton, were on top of it right away. Couldn't ask for much more in terms of speediness, professionalism, and hard work to remove all the flooring and drying this place out. Thank you guys, and although I hope I never need your services again, I will definitely be calling you if I do!

When we had a water leak into our master bath, Jeremy (PM) and Braylen were excellent to work with. They came out and about assessed the damage and helped us immediately with mitigation efforts. They did were fast, efficient and honest. I would give them 5 stars if I could just rate their work.. however communication has slowed now and we have not heard from the remediation team on even a quote for reconstructing the home. I would think they want the business but can't even seem to get someone to call me.

Tim came out to check the damage. He was very polite and after his findings he explained everything to me that would happen next. He tried to make me feel better because I was upset about this unexpected expense. His crew James and Javier was great. They were on time, friendly and very polite. Each day they explained to me everything that they were doing. Thanks again to all the guys, I felt that I was getting the best service.

Great experience! I had my roof and fence replaced with this company. Anthony was very knowledgeable and explained the entire process. He quickly answered any questions that I had. I will definitely use them again.

Thank you Kenyon and Erick for coming out to my home on a Sunday night to help me with my expansion tank issue. Y’all were fast to respond and thorough in the process. I appreciate y’all helping me out so much. Thanks again!

James and servpro’s remediation are great. James and Adina showed up and worked diligently. They were continuously to fix an issue in my garage for water damage. Also ServPro has a relationship with my insurance company and came recommended. Servo has left some blowers and dehumidifiers to start the process of extracting water out of the soaked wood. I recommend James with no hesitation.

We had a bad experience with SERVpro after a water heater leak in our attic. They were excellent on deconstruction coming in the same evening as our leak, and working all weekend to remove drywall and get the drying process started. Then we went with them for reconstruction which was a terrible experience. The job was quoted as 2-3 weeks and took over 12. We had basic planning issues including crews showing up with no materials. Servpro uses a subcontractor which had bad communication, quality and delays in making payments. Servpro appeared to have little control of the overall process. A crew walked off the job and we experienced 6 weeks of delays to get another sub-contractor paid. We are having to complete some of the work ourselves. Do not go with them for reconstruction.
Attached photo is a light fixture installed (covered in texture) which was a fire hazard, construction manager Caleb Rogerson could have replaced this for $35 but took no action.

Was a highly recommended company by our insurance. Was told the demo was going to take 1-2 days. The start of the project no barrier was put up to keep dust and dry particles from a categorize level 4 water from first floor to second floor, only to put up barrier towards the end of the demo. Since we were still living in the home. It took over two and half weeks with delay due to PM was out and no one else picked up the case while he was out. It feels like they hired amateurs to take out the gas stove out, because the person didn’t even know where the gas shut off valve was and told me he would have to shut off the valve from the water heater. Which doesn’t make sense since it’s a gas cook top the gas shut off valve should be next or in the area of the cook top. On top of that, two weeks after the demo was completed for the invoice to be sent to my adjuster. Which delay us on the reconstruction side. If I didn’t have help from someone to reach out to headquarters and the branch owner to check on the status, since nothing was really communicated between the company and my insurance adjuster, I don’t know how long the demo would have taken. We had a choice to continue reconstruction with Servpro too, but with the delay and feedback I got from front desk was unprofessional(maybe someone was having a bad day, but that doesn’t give you the excuse to take it out on your client). We went with another company for the reconstruction side, while reconstruction workers found kitchen drain pipe was cut during demo, reason I don’t know. Worst experience, during stressful time as it is.

Anthony at ServPro was great to work with! They repaired our drywall from plumbing repairs and foundation issues and repainted our entire house. He was so helpful in getting samples and suggesting colors for us. The team did a great job protecting our personal items and our brand new floors.

Had a leak in my home. AWESOME team came out for two weeks and worked and worked on drying and removing. Excellent team work. Nice people and knew what they were doing.
Kenyon, Erick, frank, Mariana and Kevin! Thank you!

SERVPRO did an excellent job coordinating the pickup and handling of my belongings after the smoke damage from my apartment and storage units. The process was smooth and professional from start to finish, and I appreciated how carefully everything was managed.

A special thanks to Brittany, who organized all the logistics and made sure everything went according to plan, and to Valeria Gómez, whose friendly and thoughtful approach made the experience a lot easier to navigate.

02.05.2025 update - While the mitigation team was fine thats where this all ends. It had been two months since mitigation was completed and saw no movement to get items put back and set up. No samples, only information I would receive where half baked texts after reaching out multiple days with no response. Multiple calls to the GM Bill Barr and never a call back or answer from him. Even pulled all items through insurance and never got a call. Would avoid this place all together. Clearly no care from the top down

02.11.2026 - Ive already attempted to contact you multiple times. If you would like more information you already have my contact info and can reach out.

I hired this company to clean the carpet for a listing I had coming to the market. They did an excellent job cleaning the carpet and was very professional. I will definitely hire them again and recommend them.

Great price and great results on my carpet which was full of all sorts of stains. Roger did amazing job! Definitely recommend!!!

RJ and the whole crew are great at what they do, they’re reliable, affordable, and professional. What more could you want? Highly recommend.

CJ came and did my apartment for a move out, All i can say is book here and ask for him bc the carpet was like new after he did it! Will be here for all my carpet needs moving forward

Had an exceptional experience with Rashaad. He was professional and did a great job. I will definitely be using them again.

RJ always takes care of us at our property! He is always professional, kind, and gives us exceptional service with each visit!

Ernesto did a great job with my carpet cleaning, was on time and really respectful. Would definitely recommend This company to anybody who needed it!

Ernesto did a fantastic job removing the filth from a remodel from my sectional and area rug. I was cleaning in prep for a visitor and probably should have given an extra day as I didn't realize the dry time that would be required. I'm definitely glad I hired Spot Be Gone.

Spot Be Gone Carpet Cleaning saved the day! My carpet was cleaned thoroughly and looks and smells amazing! Rashaad was very friendly and professional. I highly recommend Spot Be Gone!