House Cleaning reviews in Austin, Texas

Karla and Carmen with The Cleaning Authority completely turned my house around. The cleaning they did was incredibly through and concise. It was very evident that they work well together and as individuals. They are trustworthy and had a great attitude through and through. I am incredibly grateful for their service and cannot wait to have them back! I came home feeling refreshed and like a weight was lifted off of my shoulders.

Thanks again Karla and Carmen!

We have been using The Cleaning Authority for a couple of years and I wouldn’t be happier. Martha and Carmen (Team 2) are wonderful. Friendly, efficient, nice to our cats 🐱 and I love having them as our regular team. I feel that the rotation system that TCA uses is effective and ensures that your entire home gets a thorough cleaning. They are also very reliable and have never missed a day!

Update: 2/9/26
Ever wish the cleaning service you've been using for years treated your home like you were a first time customer and they were eager to land you as a client? Well I've been a client of TCA Austin for years and today with a new crew my home looks like they serviced it for a new customer. I used to think getting a new crew was a disruption but boy was I wrong. A new crew pays attention to details because they are seeing it for the first time. They treat every surface with care, eager to impress. They are efficient and effective. I love this company, and every crew they send to me. And I believe you will too.
Original review:
Remember when you were little and your favorite day of the week was Saturday? Now, much older, my favorite day of the week is The Cleaning Authority day! It is a day of joy with a sparkling clean home and a day of happiness knowing that the cleaning team has treated my home as if I was a member of their family. Every other cleaning service gave me a list of things they don't clean. TCA gave me a plan for how everything would be cleaned. That's a mind set I appreciate and their work is exceptionally good. Thanks as always for the consistency and professionalism of your cleaning teams.

Amazing job! I have a large house with kids, dogs, cats (and my mother-in-law). It’s a big job but they arrived promptly, and cheerfully went right to work. The clean they did is amazing and the house looks like it’s in a magazine. They are extremely professional and the management runs a tight ship. I’m absolutely thrilled! Update: Mary and Reina (Team 6) have been my team for a while now and they do just as amazing a job as the first time my home was cleaned. They truly are the best team I’ve had in 30 years and I am always impressed with not just the job, but the smiles and the professionalism they have.

Firstly, it's worth mentioning that the cleaning professionals who serviced my home were wonderful. They were prompt, cordial, and a pleasure to host at my home. Likewise they cleaned the house in a thorough manner that was a joy to see.

My complaints with this business stem primarily from the management and the bait-and-switch tactics they use to extract money from their clients. I initially felt as though the pricing was pretty steep, once tip was involved it was nearly 300 dollars for my relatively small home (and without including two of the bigger rooms), but it became untenable for us when we were scheduled for two cleanings in the month of December, one at the beginning of the month and one four weeks later at the end. For those of you who also budget, I'm sure the delta between 300 dollars and 600 would be perceptible to you.

When I initially signed up, I was informed that you have to go through four cleanings to cancel service. I had already paid for three and missed one (you're charged full-price for a missed cleaning) so I figured I was in the clear. I called to cancel my service and was told that I'd be charged a cancellation fee of 25$, which I happily paid. Imagine my surprise when not only was I charged 75$ (because I was only a once a month subscriber) but I would also be charged a 150$ cancellation fee, because my contract stipulated five cleanings, despite our verbal agreement for four.

I also received an overwhelmingly condescending and rude email from the manager Mr Hess, who informed me that if I'd only read the terms and conditions, none of this should be surprising. I highly recommend thoroughly parsing the contract and not being led astray by the information your sales rep may give you. I don't believe I was deliberately misled, but more I believe their contracting system is designed to be opaque and confusing.

Edit: this comment below is not quite true. Happy to post our full correspondence, but I absolutely responded both over the phone and via email.

I love that management holds to a predictable schedule, same team, same window of time. Karla is very friendly and follows the cleaning notes very well. Her team does a good job and doesn't cut corners. Thank you, Karla!

The team was punctual and friendly. They did an amazing job cleaning my home with every detail! I’ve never used a cleaning service before as I’ve only had individual housekeepers and their service was outstanding ..team 31 Stephanie and Sheila did a fantastic service today.
Absolutely appreciate the business side as well, everybody was on top of communication and answered my questions
Looking forward to their services on a regular basis! .

I have had several cleanings this season, all of which were entirely satisfactory. However, I have not provided reviews for these services... so let me mention the Teams I have recently seen: Team Rt 21, Maricela, Carmen, Maria P; Team 30 Mirtala, Maricela; Team 30 Mirtala and Ylana; Team 78 Arlys, Sayli; Team 9 Karla and Jones; Team 30 Mirtala, Maricela. Thank you all again for your hard work.

My experience with this specific cleaning team, #13, was great! So far, they have met all of my expectations and have left some areas more clean than previous teams. Would love to have them back again.

Although the two people that came today had not been to my home before, they managed to get around and do a very good job. I’m usually quite happy with the work that the housekeepers do. My only issue with this company is just something I can’t fix and have to come to terms with, which is you rarely get the same people, their English is minimal to nonexistent and you can’t just ask them to do something special. You have to organize that “special thing” in advance. But the people that work are very nice and work hard.

Highly recommend hiring Cleaning Authority for home cleaning services. I've been a client for 9 months! I have a regular crew that comes every other week. Team 16 (Karla and Carmen) does a great job!

A bit pricey but they are always reliable and always professional. They have a great system and do a thorough job cleaning.

These cleaners are so great. They always do a wonderful job. We use them bi weekly for about a year now. Celeste and Aymé cleaned our house today and it was just exceptional. All the groups are! We love them!

Amie and Delsy did an excellent job cleaning our house today. They were thorough and even walked us through the house to ensure we liked it. They were sweet to our dogs, too! This was our first cleaning with Cleaning Authority, and Amie and Delsy represented them well.

I can’t say enough good things about my family’s experience with The Cleaning Authority – Austin. Every step in the process – the initial call, the tour of the home, the cleaning service, and the follow-up – was organized, efficient, and thoughtful. In fact, they went above and beyond to ensure we were happy with the initial deep cleaning and that we understood their process for subsequent cleanings. Most importantly, I appreciate the way we were treated by everyone from the management team, supervisors, inspectors, and cleaning crew. Based on our experience, I would highly recommend The Cleaning Authority – Austin.

Its a good day when the Austin Cleaning Authority comes-!
Maria and Rianet Team 3 were on today. They did a great job and right before the holiday season- perfect timing. Love having all the house clean at once- I appreciate your service- I've been a customer for over 9 years-great quality and value!

I have only done my initial cleaning, but so far so great! The team was professional and kind and they really took their time with making sure my house was spotless.

Loved their communication and ensuring I was updated every step of the way! I also like they have an app for me to reference. Excited for my next clean!

I’ve worked with TCA for several years, and I’m really happy with their service. Team 25 with Carlos and Mercedes always do a fantastic job! They use my preferred cleaning products, and they even changed their process to clean my kids’ rooms first so their naps aren’t interrupted. So grateful for them!

Mia and Liliana are incredible. I appreciate the teams extra attention to detail and hard work, thank you so so much!!

Yesterday Team 6 (Mary and Amanda) cleaned my home and did a thorough job. Every team I get from TCA is good but Team 6 is one of my favorites!

I had a great experience working with TCA. A special thanks to the cleaning crew, Jack, and Tom for making it a wonderful time!