HVAC reviews in Austin, Texas

Alpine earned my business for my immediate and go forward issues because of the following:

1. Friendliness: From Corey to Ana/Claudia to Scott/Jordan, these guys were respectful, empathetic, and compassionate.
2. Communication: Big shout out to Ana/Claudia for efficiently communication next steps; Scott and Jordan for clearly explaining the issues and answering all my questions.
3. Scheduling: Rather than a 4 hour window, I was given a 1 hour window. Now, I’m not sure if that’s standard. Though, if it is, it’s preferred. Regardless, they stuck to their window which is important.
4. Quality of Work: Jordan did an amazing job with the HVAC part replacement. He answered all of my questions. The install time was stated and then met.
5. Pricing: Compared to the other quote I was given (by a company who promised to call me 4 days ago to schedule and yet still hasn’t), it was fair and aligned with research I performed.

Thank you to everyone who helped me during this unfortunate situation. You guys rock and earned a returning customer. I will suggest you to anyone who has HVAC issues.

Avi

We're very happy with our decision to go with Alpine for our new AC. Ask me in 10 years if I still think they did a good job, but based on the bid process and installation, these guys get 5 stars. I'd describe them as clear, fair, honest, knowledgeable, and practical in their dealings. And super nice. We got five bids and their pricing hit right around the middle. There is no upselling. Both Cliff, the owner, and Corey answered multiple rounds of questions and helped us pick out the right unit for our needs. Ruben, Jose, and Jordan did a great job on the install, and they took care to clean up afterwards. I would recommend Alpine to anyone needing a new HVAC.

Thank you Alpine for a great job.

Cliff the owner came out and gave me a very fair quote.

Corey and the team in the office were very efficient with communications and scheduling.

The team that came to install were great and very professional.

Thank you Jose, Victor, Jordan,Jorge & Scotty!

I will recommend you guys to anybody who needs and HVAC work done.

Daniel - Supreme Shades

I would like to compliment Alpine on their excellent customer service in making a situation right. Following the initial service call, we were pretty frustrated that the refrigerant recharge only lasted 24 hrs until the unit went out again. After expressing our concerns, Alpine explained the technician’s decision yet was empathetic to our frustration. Needless to say, they refunded us for 50% of the tab which made us feel appreciated as a customer. Alpine will treat you right as they put the customer’s interests ahead of their own. We recommend using Alpine if you want to be taken care of as a customer!

I was HOT, I was desperate, and all I wanted was for an honest assessment and an honest quote for an honest days work. Cliff, the owner came out to our site and gave me a very fair assessment and quote,. Not to mention the execution was flawless. My A/C is blowing like new and I didn't have to break the bank or buy new units. Listen... So for anyone who is looking for honest AC repair, maintenance, or installation -- make your first stop ALPINE! A real 5-star service from introduction through completion.

I highly recommend Cliff and his team at Alpine! We have been having issues with high humidity in our office. We called Alpine up, and they put us on the schedule right away. The Tech showed up on time and got right to work. They had us fixed up and running within a hour. If you are looking for a HVAC specialist these are your guys!

These guys are honest, professional and fast! They saved me from being tricked into buying a new $8000 HVAC system. When my AC went out in the peak of summer, Radiant tried to take advantage and lied about the age of my system. Alpine was not only honest about it being a small repair, but they proactively checked to see that the part was under warranty and fixed it the next day within an hour. Corey was very responsive and the owner himself came out for a follow up the following day.

Believe the reviews! Alpine Heating and Air Conditioning has been a breath of fresh air after dealing with other providers around town. From Cliff, the owner, to the technicians and repair folks (shout out to Scotty), to the folks in the office, they are all top notch, do great work for a reasonable price, and are just nice people. Highly recommended!

Hands down the best HVAC company in central Texas. Great communication and service. These guys helped me with a very large install at my business. Cliff and Cory spent weeks with us discussing options and best plan of attack for the installation. They installed the unit and new duct work in a matter of hours. Could not have been happier with the whole process. Today, they sent out a great tech named Scott to help me with a issue we were having at home. Simple fix and Scott was above and beyond professional. I can not say enough great things about Alpine. I will continue to pass along their number to business owners and those that need help at home. Thank you Alpine!!

Finding a reputable HVAC company to fix my Mini Split to me was similar to trying a dentist, I really didn't want to do it, and did not really know what I needed. It is not a comfortable situation. Then I met Corey and Alpine Heating and Air. They diagnosed the problem, discovered that my unit was under warranty, communicated with AC unit company, handled warranty, and then showed up to install the new unit. I was not able to be there, so they communicated with me via text when they got there and left. This was all inside of 3-4 business days. Could not be more satisfied. Thank you Team!

Highly recommend.
True testament is when they setup a brand new unit in the Summer and cooling was all good but in the winter the furnace was having issues staying on. They made 3 trips to make sure it was fixed and done right. They do not give up on their customers and are super prompt. I will use them for all my HVAC needs till I am in Austin area.

Just had my 14yr old 5 ton AC unit replaced by Alpine and can't say enough about how happy I am with the service I received and the quality of the work that was done! In a day and age where most companies don't understand what good customer service means, this company put customer service front and center! If you want the best price and best customer service in town, Alpine Heating & Air is the only company to call!!

5 stars. 100% call Alpine if you are having a bid/assessment by Rad*** or another HVAC company that somehow draws the conclusion that your entire system needs to be replaced because one component is broken. Alpine is an HVAC company that clearly operates with integrity - giving homeowners the advice they'd give their own family members. We had Jordan out as a technician and he gave an incredibly knowledgeable, honest, fair assessment and saved us thousands of dollars (truly) because the Alpine strategy is to get maximum life out of your current system, not throwing away the whole system (and all your money) every 10 years. Totally recommend. Totally professional, totally respectful of the homeowner as an intelligent person. Wish all home repair companies operated like this.

Tough logistical challenges caused by Hurricane Beryl, there were some delays in getting my replacement AC unit to Alpine. Despite these issues Corey from Alpine was fantastic to work with, keeping me updated throughout the entire process. As soon as Alpine received the unit they promptly called and scheduled the installation for the same day. Within a few hours, my AC was up and running smoothly. Thank you for all your help!

Alpine Heating and Air Conditioning has been excellent for over 26 years in addressing our needs for repair of three AC systems. They recently removed the old units and installed two new systems quickly. Professional, efficient, courteous and considerate are descriptions that come to mind when thinking of the Alpine team.

Slightly regrettably, I bought a fantastic unit from Alpine Heating & Air shortly before deciding to move. So I didn’t get to appreciate the unit for very long. But, I will 100% call Alpine when my new-to-me-house needs AC work. They were quick to provide a quote, were reasonably priced, switched out the system expediently while making sure to protect my carpets, and when the home inspectors noted an issue during the sale inspection, Alpine gave the unit a once over without charging me, as they stood by their product and installation. (The issue was the inspector running the AC when temperatures were below freezing). I only wish I could have brought that AC with me.

Called Alpine because one of the biggest companies around town quoted me something insane for a 10-minute fix. They came out within 20 mins of my call (while the other guy was still here) and walked me through the whole process on why my AC wasn't working and how he was going to fix it so I know how to do it in the future. Super nice guy and a great price. Will be using in the future

Alpine HVAC provided us with a cost-effective HVAC replacement of our 22-year-old system (second floor attic location) and an upgrade to a Carrier 3-ton 2-stage R-454 system. Corey provided a quote on the same day it was requested, including an on-site inspection to verify the quote. The installation team of Ruben and Javier were efficient, no damage to stairs or flooring, and responsive to any questions we had on the system operation and new WiFi thermostat. They finished the removal of the old system and installed the new components in less than 7 hours. They also swept and cleaned up after the install. Alpine’s owner, Cliff, was the first person on site that morning and checked on the progress at about 50 % completion.

I highly recommend this locally owned company and their employees.

Alpine accepted an appointment to do a diagnostics work and backed out last minute. I understand that my appointment is not important compared to others who need their AC working again in the middle of a sweltering summer. I also understand that things happen in general and appointments need to be rescheduled, but my tenant had to pay to board her dogs, arrange her work schedule to accommodate the appointment and in the end to hear Alpine said they’re not interested in doing the diagnostics work. They could have called me much earlier as the appointment was made almost a week in advance. It is their choice what work they’re willing to engage in, but it’s highly regrettable, unprofessional and inconsiderate for the Service Manager to cancel an appointment during the window that they have committed to and went on and on about how bad everything is for them, without one care that on my side we have actually incurred time and money to keep the appointment.

We bought a new home and the AC units were flagged in the inspection report. After calling about a half a dozen companies that wanted to charge me hundreds of dollars just to look at my units, I found Alpine. Corey was incredibly helpful and was able to quickly get me a quote without charge. As soon as we closed, they came out and assessed the job, ordered the equipment and had it installed before we moved in. They were friendly, helpful, professional and very competitive in pricing. The technicians that came to our house were amazing and communicated well as they worked through some issues that came up. After all was said and done, they invoiced us for exactly what was quoted. It was a great experience and we couldn’t be happier. I highly recommend Alpine to anyone looking to have a new ac installed.

He quickly recognized the problem with the furnace and fixed it. He was really kind and courteous to everyone. Outstanding customer service!