Plumbing reviews in Austin, Texas

Abacus and their technician Pedro were an absolute pleasure to deal with. I was kept informed via emails and texts of the appointment date and time, as well as when Pedro was on his way and at his arrival. In the process of the requested yearly gas furnace inspection he was very gracious, informative, and knowledgeable about our system, what he was going to perform and afterwards, what he had done with pictures to back it all up. He took his time doing the job and in explaining everything in detail. His care and professionalism was demonstrated in so many ways, even to the point where he put protective covering over his shoes to walk three feet into our house to look at the thermostat. He then emailed his report and the pictures he took for me to have on record.

I will use Abacus again and definitely request Pedro to be our tech.

Abacus came out at no charge very quickly on a Sunday, due to a suspected leak (which ended up not being), and Donald was our technician! He was super nice and helpful! Highly recommend!

So I recently signed up for the Abacus VIP membership plan and boy does it live up to its name. Since signing up, Abacus has reached out to help me schedule various services that are part of the plan. That is greatly appreciated because the last company that I had a similar plan with expected me to call to schedule service. In other words, if I got busy with life and forgot, then no service would happen. This in my opinion is unacceptable. That is why signing up for Abacus and seeing the service they provide compared to others that I have had feels like a breath of fresh air. Today, I had service done on my furnace. My technician, Benjamin Vargas, was highly knowledgeable and took the time to explain the service he would provide and the after report of things to keep an eye out for. Good honest service. It should go without saying that I am extremely pleased with my decision to sign up with Abacus and would highly recommend them to anyone needing service on their home.

Donny provided excellent service. He was professional, friendly and knowledgeable about electrical wiring. Removed old fixtures where the ballasts had gone bad, replaced with line voltage wiring and new LED bulbs all within an hour. Very pleased, highly recommended. A++

Thank you Nash for repairing my generac generator today 10-14/25. I appreciate the professionalism and friendly disposition. Nash quickly diagnosed the problem and clearly explained the repair process to me, answering all of my questions with patience. He was very efficiently and fixed the issue with no fuss.
Thanks to ABACUS for having experienced detail oriented technicians, now my generator is working perfectly and ready for the winter season. Thank you Nash for being patient and respectful of my questions which I appreciate as a woman. I highly recommend Nash for any service needs.

Ethan came out today to service our water softener. He was super nice, professional and helpful. We had questions on potassium vs salt. Ethan took the extra step of verifying with the manufacturer what our best option would be. We love Abacus and Ethan is a great asset to your company

My technician, Brandon was very professional and polite. My issue was a very simple fix and he did not charge me. I think that Abacus plumbing is a very good company. This is the second time that they come to my house for easy fixes and no charge. I will continue to call them because, I feel that the time that I do really have a problem, they will be very fair with me.

Donald is an exceptional plumber. He knew what to do when he saw my outside water leak. He was very professional and walked me through the work he was doing. What should have taken two hours only took twenty minutes. Good job Donald and Thank You Abacus.

Donald Garrett was fantastic. He had to keep coming back to finish our installation but he had an incredible attitude and was eager to appears do his best work. Even after very long days, he still had a positive attitude and completed everything perfectly. Abacus is a great service company and Donald was an amazing plumber.

Today we had our gas water heater diagnosed and replaced by Donnie Garrett and his helper today was Andres. They worked very well together.
Donnie spent time with me to answer the many specific questions I had about our gas water heater and the service he provided to diagnose the issue with our water heater. I learned a lot from him and he was patient and kind to wait for me to note his answers to my questions. He also went over the process of replacing the water heater and the hoses and items that would
come along for the connection of the new tank. He was very thorough in his explanations and I so appreciative of him taking the time with me to understand about the parts and how they all works together. I wrote 3 pages of notes and things I learned from him about our gas water heater. He was very helpful to me and I appreciate his time, care, concern and respect that he show me and my husband.
He and Andres did great work installing our new water heater and were kind, respectful, knowledgeable and made sure we were satisfied with their workmanship as well as being able to answer all my questions concerning this service. They were also so helpful to us when the water came back on and let us know how it should look and sound so that I could make sure everything was on and operating correctly. They both took time with me to make sure I understood everything that would happen along the way.
Thank you for sending Donnie Garrett to us to fix our water heater issues. He is a valuable employee and has valuable knowledge and outstanding customer service skills, and truly cares about his customers and their needs.
Next time we need plumbing services and call your company, we will request Donnie Garrett to come to take care of our residential plumbing needs. He is an outstanding employee for your company and he has great teaching/training skills in this area of work and deserves to be recognized.
Thank you,
Mike and Kathy Walton

Johnathan just came out and serviced our garbage disposal, cold water heater, and switched our kitchen faucet. He did a wonderful job and was very informative when it came to the work he was doing and questions we had. We would definitely choose Abacus again.
Thanks again Johnathan!

They came the same day to repair my A/C. I called on a Saturday afternoon and they were there by around 9pm. The technician was a great guy. He clearly explained to me what went wrong and gave me a detailed account of the necessary steps to prevent this problem in the future while fixing the problem. My HVAC system is now working again. Before leaving he even went in the attic to ensure that I had proper insulation. Overall I highly recommended this company if you’re facing any issues with your HVAC system!

Jose did a great job at installing my gargage disposal, he was so polite.
Great customer service!
Since covid pricing has gone through the roof, and has not come back down.
I found Abacus to be the least expensive.
I would highly recommend this company.

I called Abacus at 10:30 on Friday morning before the snow storm was coming into Austin. The electric fireplace was not working and I was concerned about potential loss of power over the weekend. Both an electrician and a plumber showed up and they waited to make sure that the the fireplace was working before they left. They were very professional and took a real interest in getting the job done. We are VIP members and they informed us about their services they provide which are included in the membership. I was so pleased that we were taken care of the same day that I called. If no work was necessary there was not to be a charge for giving a quote for repair. Repair was necessary and it was fixed within a reasonable time frame. Thank you, Abacus for the pleasant experience.

I called Abacus after waiting on company who failed to show up on time and no communication.
Abacus was on time and my License Plumber Tim was very professional and walked me through the details of what needed to be done and gave me a detailed estimate for services.
Tim did the job in a timely manner and cleaned up afterwards. I was totally satisfied with the work Tim did and I would highly recommended Abacus in the future!

Teddy and Reece came out after hours and helped us with a huge plumbing emergency. We couldn’t have asked for better guys to help. They immediately addressed the issue and kept us up to date the whole time. They were very helpful and knowledgeable. I would recommend them 10x over! Thanks guys!

Abacus dispatched a camera technician named Steven Lane to examine my sewer line. The technician arrived punctually and showed professionalism and kindness. He took the time to elucidate his intended actions and guided me through the experience of inspecting the sewer pipe while we observed the camera traverse it. He addressed all my inquiries and even made suggestions that could benefit me in the long term. Steven is as virtuous a man as any ever created by God. He is the type of individual one would prefer to associate with. I wish we could have more people like Steven; the world could be a better place.

Omid, did an outstanding job fixing our slow-flushing toilet. He was incredibly thorough, friendly, and very knowledgeable. He took the time to explain the issue and made sure everything was working perfectly before he left. Excellent service from start to finish — highly recommend Omid and Abacus

Teddy Linnell is the MAN. We had one plumber come out and couldn’t find our leak but Teddy found it in 10 min. (Maybe less). Luckily it was on a piece of pool equipment so we could by-pass that and still have our water on. Since Abacus doesn’t work on that equipment we will find another source to get it fixed and the best part! No charge! I think bc it was so fast. Highly recommend Abacus and Teddy!

They were able to schedule me quickly on the weekend even though it wasn't an urgent issue. And they were able to accommodate a change to my schedule without problem. I appreciate that they sent a photo and bio for the technician before he arrived. My technician was Travis and he was great. He quickly found the problem and explain it to me easily. I will definitely be calling them for any future issues.

Had Reece come out today to fix a blockage. Not only did he not bs me he was straight forward in what he was doing and that should work. He was so confident he could fix it the most inexpensive way as opposed to what would have made them more money. I am so impressed with this company.