Reviews of local pros in Bastrop, Texas

The tech, Don, was great. Very thorough, kind and professional.

We were very pleased with Ricky's service today. He was very polite and competent. I would recommend him to anybody.

Frank had been a pleasure to work with. His communication is so appreciated. He is fair and honest and genuinely seems to care about giving you the best options. Thank you.

horrible service. made multiple visits and not solved the problem. just added labour to the total cost of appliance.

John was on time and did not waste any time getting the problem solved as to what was needed. When he returned to install the part, he was very efficient. He knew exactly what to do. He is a keeper.

Fraudester, I called out my original installed company the next day and they determined nothing was wrong with motor and the AC worked fine blowing cool air. It was a dirty coil freezing up shutting off the system by design. Also the system turned on a blew cool air and the tech from Chapman AC showed me the clear suction from the intake vents by placing a dollar on it and it sucked it there. Also the motor can be heard clearly turning on and he place money over the vents to show it blowing out cool air. Also I was told the tech never looked at the cools or examine to complete system to properly test it. I will be filing a formal complaint with the Texas Department of Licensing and Regulation (TDLR) tomorrow submitting all the evidence provided from the other company, witnesses, pics and videos to expose this individual and company who employs him that would allow this to happen to customers. I will update with videos and pics tomorrow to show my evidence of this dishonest individual. did not know videos could be uploaded. Also he was dishonest about submitting the diagnostic to my warranty company so he got to come back the 2nd time, which I thought was to installed the alleged motor he was suppose to be picking up he ordered. Finally i asked him for a quote to do the job since he supposedly had the part and was there already. He never called me back and just left. So that tells me he was only there to collect a service fee, could not do the job or did not have a part to install since he had just submitted the diagnostic to the warranty company. I would never use or recommend Sears Home Services to no one if this is the type of service to be expected and they are performing. One star was only given because it would not post without at least one star. Look to hear from Texas Department of Licensing and Regulation (TDLR).

Mohammad went above and beyond to ensure my HVAC / Heat Pump was repaired. A blown fuse and a loose input power conductor on the air handler circuit breaker restored proper operation. I am totally satisfied with his professional and efficient support.

If I caould give zero stars I would. Frank, the technician, was nice enough, but I was quoted $754.60 to replace the drain pump. I can buy a brand new washer for that price. The part alone was quoted as $306.50, which I subsequently bought on amazon for $37.99. The labor was quoted at $398.10 and Frank the technician said it would take him about 45 minutes to replace the part, so essentially $400/hr for labor. I asked how long it would take for the part to arrive and the repair to be finished and Frank said probably 2 weeks. I said I could order the part from amazon and have it in two days and he could come back and install it and he said no, he can only install parts that are ordered through them. I will do the repair myself and save over $700 and rest assured I will NEVER use Sears Appliance Repair again.

Mohammed was on time for appointment. He was very informative and explained the AC issues on how to proceed.

Sear’s technician did not show up. He called 30 minutes after the established show up timeframe which was 8 am to 5pm. (Yes, we waited all day and called Sears a few times in an attempt to confirm that someone would still be coming). The number provided by Sears do not allow you to talk to a live person. It’s strictly informational and inaccurate. No one came during the hours stated and I never received a text confirming the information given by Sear’s messaging recording/AI.

In talking to the technician at 5:30 pm, he asked me did I still need him to come. When I responded yes, he informed me that it would take him another hour to get here and still may not be able to fix the problem because he might not have the part needed and since the supply store will be closed, he’ll have to come back some other day. So, I cancelled the appointment and called the warranty company, who reassigned my claim to Mr. Chill in Bastrop. Mr. Chill came out 30 minutes later and diagnosed the problem in less than 10 minutes.

I was very disappointed and frustrated with Sears’ communication methods, its inability to provide accurate information, its customer service, and their technician’s attitude. Clearly, he did not want to come, thus exhibiting an attitude that made me not want him to come which lead me to cancel the appointment altogether.

I will never use this service from Sears in the future.

LadyV
Cedar Creek, TX

Frank did a great job of repairing the washer. He ordered the pump and two weeks later did the replacement. Only issue for me was the price, which was $650 for the install and replacement pump.
For $150 more I could have replaced this 22 year old washer.

Repairman was very professional and knowledgeable.
Would highly recommend hum.
Thank you R. Bunton

Tech acknowledges that there is a problem, probably with the pump, causing the loud grinding noise we hear. But says they have been instructed to do nothing, as long as the machine still works. No parts being ordered. Wait till it breaks completely than call, order parts and wait. Could go weeks without a washer. What a business model. 5 year service warranty with Sears.

Guy just checked voltage to the unit …which was ok and then said it was bad. I told them that’s exactly what I did …they could have told me over the phone…waste of time and money. Any ten year old with a brain can check voltage. Who knows how much training this guy had…easy hundred bucks

Our technician Neil is awesome! He is knowledgeable, friendly and very respectful. He has great customer service skills. The techs are great but scheduling service through the company is awful! Get rid of the AI crap and let me speak to a real human-being!

Ben was awesome and it was user error

But so happy he came out to fix my washer machine and my over detergent using. He still pulled out the washer and checked all the pipes and waited while I ran a load and it was clear I iver detergented. Happy 😊

Terrible. Absolutely awful. Initial appointment, the field supervisor was the first to come diagnose. Issue: $1100 drier is hitting 80 decibels (suspect bad bearing(s) or failing motor that’s only 2 years old (my diagnosis). Shook his head when he turned it on and basically told me the warranty I got sucked and it doesn’t cover loud noise (80 decibels btw, hearing damage starts around 85). After he left after not doing a damn thing, we called the company back and made another appointment for someone else to come back after starting the drier for customer support so they could hear how LOUD it was. Different technician came back, diagnosed it as a failed motor, and had one ordered- came directly to the house within 2-3 days. Had another appointment set for install- received a text saying they need to reschedule (#1). We take off work again for the new date. Technician comes out, doesn’t have the proper tools to do his job, and has to reschedule again (#2). Set a new date for January 07, took off work again, then received a text in the AM saying they rescheduled (#3) for today. We just received this morning that a technician stopped by but we weren’t home… we have 4 cameras looking at the front of the house… nobody came by. To say how pissed off we are is an understatement. Unprofessional, untimely, and just poor poor customer service. Not sure how they are in business.

Sears needs to drop this company as a provider, A&E Services needs to retrain their technicians and their technicians manager needs to be let go. An absolute joke.

We purchased a brand-new GE washer and dryer (2023 models) when we bought our home. Until recently, both appliances had been working well. However, we began experiencing two issues: the washer’s fabric softener compartment was backing up with water, and the dryer started making an extremely loud and abnormal noise.

We submitted a warranty claim and initially had no issues with the scheduling—the date and time were convenient, and we were prepared for the service visit.

Unfortunately, the experience with the field service technician was disappointing. The technician, Frank, who works through Sears, appeared inconvenienced by the service call and demonstrated an unprofessional and dismissive demeanor throughout the visit. When explaining that there would be a $100 charge to rinse the detergent tray and clean the washer’s filter, the explanation was delivered in a demeaning manner rather than as helpful customer guidance.

Additionally, we were informed that the warranty does not cover excessive noise from the dryer, despite the sound being loud enough to hear clearly from another room with the door closed. This was frustrating, especially given the severity of the noise and the relatively new age of the appliance. At a minimum, a diagnostic evaluation should have been performed to identify the component responsible for the issue and to provide guidance on the appropriate next steps.

Overall, while the warranty process and scheduling were smooth, the technician’s attitude and lack of assistance significantly detracted from the experience. We hope future service visits reflect a more professional, respectful, and customer-focused approach.

Great Service!!!

Good

The customer service is outstanding!