Reviews of local pros in Cedar Park, Texas

It look like the technician did his diagnostic over the phone. He was able to get the water out of the washing machine and that was great!

Mark was wonderful! He performed a full diagnostic, found the problem, & corrected it. He left me with a working dryer. I’m very happy to have met Mark!

The repair guy that came out was very kind and very helpful.

I was scheduled for an appt this past Monday, April 15th. My window was 8-5, so all day! No one showed up or even had the common courtesy to let me know no one was coming. I called to find out what the issue was and was told, yes you were schedule today let me tranfer you... i ended up spending an hour and a half on wait with customer service before I finally gave up because no one picked up. What a waste of a day! It is now Wednesday and I've been trying to get ahold of an actual human to get this fixed but every # I dial it goes straight to the same automated messages which is extremely frustrating! I'm not sure how this company services with service like this. Very disappointing.

Brandon is very professional at what he does. He's very courteous, he's excellent at what he's doing. He cleans up afterwards, he calls you and keep you updated on when he will be arriving. Sears needs more Bandon's

Tom was thorough and tenacious in diagnosing the issue with my riding lawn mower. The problem was not obvious and required some detective work, but he successfully fixed it. I am grateful for his diligence and professionalism.

Winfred was great, but he needs his Sears truck fixed. He is coming in his own vehicle. Today we learned the electrical system is not working so the ice maker will not ever work! We’ve been patiently waiting for a working ice maker since 11/21/23!! This is ridiculous!!

Daquaris was the worst most unprofessional person we have ever met. We were so treated by him in our home we filed no trespassing charges on him. Sears is a terrible repair service and never will use them or recommend to others. Shane on you Sears. Hire better people. Zero is our score for the hell and stress your employee caused us today.

Don was EXCELLENT!! He is very knowledgeable and was very careful when removing the wall oven. He explained everything before proceeding. Best appliance guy I ever met.

Thomas was professional, courteous, and very knowledgable. Quickly determine the problem. Within minutes repaired the microwave. Left no trash when finished.

This repair service was an exception to the normal service provided by Sears We have been waiting three months for our side by side refrigerator to be replaced under our master protection plan. No icemaker for six months. Sears will sell you a policy but will not support it once you buy it. So much for integrity.

The technician first came to my house on 11/20/23 no call ahead to let me know they were coming. Had 20 minutes notice he was coming. The technician came to my home sick he was coughing and sneezing the entire time he was here I asked him over and over again if he was sick did he need a mask or anything he said no. He said he was not sick he was at a customers house who had cats and he was allergic to cats. The next day I was very sick and went to my work and I tested positive for COVID. Which I got from your technician that came to my house sick. I work in the medical field and am a Medical Assistant. I had been off work and had not been around anyone. I called and out a complaint in and was told someone was going to call me a supervisor well it has been - month and a day and no one has called me back. I have called numerous times about the same issue and was told a supervisor was going to call me well have not received a call still to this day. Yesterday another technician came to my house to put the part on he from the time he walked into my home and put the part on he was here a total of 8 minutes. We were charged $178.00 for a a labor charge that is robbery. We also had to wait over a month to have the part installed why is that? I would like a call from a supervisor like I was told would happen.This has been such a horrible experience I had to miss a week of week lost wages all because your technician decided to come to my home sick.

The technician was not checking everything
Had to wait about a month without. AC working . When ha came first time even though the Freon was low he didn’t refill the gas
He wasn’t communicating well He didn’t look at the main unit at all. So not happy with Sears co and this tech.

Don has serviced several of my appliances and is great at communicating his schedule. Does a thorough job getting things back to 100% each visit.

The tech Winfred, was on time. He let us know that the part he was going to replace wasn’t the problem. He told us Fridge was under warranty and we needed to contact LG.

Our problems with the fridge are intermittent and they did not happen during the technician’s visit off course. We did however have video/audio recordings that clearly demonstrated the issues, yet the technician did not do anything claiming he never heard or seen these problems before and could not do anything unless he could see them himself. Complete waste of money.

Service guy ran a cycle said he could not recreate the noise. My wife started a cycle with 2 towels in the washer and the noise was back even louder.

Friendly and knowledgeable. Quickly diagnosed the problem and suggested solution, even though that solution didn’t include purchasing services from him.

My experience was truly bad. Assigned by American Home Shield, they came to fix the Ice Maker of my Whirlpool refrigerator WITHOUT SUCCESS in the term of 4 months, 6 visits plus 1 no-show but also did not inform that they would not come. The frustration and anger for the unsolved problem plus all the inconveniences of organizing the day to receive them, accommodating our work, etc. Added to the impossibility of communicating with a person. On one of the occasions the technician left announcing that it was solved. An hour after he left, water began to come out, literally water from the ice maker as if it were a faucet. I tried to talk to someone, but NOTHING.
Another company came and in just 1 visit managed to find the solution effectively (Appliance Authority, Aaron)

They did not give the correct address to the technician. Technician cancel the appointment. He then called me back and told me it was going to be $500 to $600 since my washing machine was 5 years old. It is impossible to get a hold of a supervisor they say they do not have one. Appointment with schedule between 1:00 and 5:00 no email confirmation given. These people need to figure out what they are doing this is no way to run a business.

They made us wait weeks before they came out because they wanted to order a part and have it delivered to our house. A reputable company would come to diagnose the problem before ordering parts. If they had asked us what was wrong with the machine, they would have known that the part that they ordered would not fix the problems. The technician who came said that our washing machine was not repairable. Instead of telling our warranty company that, they sent a bill for a repair that they did not perform. The part that they said that they installed arrived the day after he was here.
A week later, they still have not told the warranty company that it is not repairable. It has been over a month since we have been able to do laundry. We are having to wait until they do the right thing and respond to the warranty company's calls and emails. If you are able to get this company to answer the phone, they pretend not to speak English when you tell them that there is a problem.
Edit: When you Google the phone number, it comes back to A&E Appliance Repair. They have 1 to 1.5 stars on every site.
I am not contacting you via facebook. I would have emailed you, except for the fact that the email address on the work order is fake.

HORRIBLE experience!!! Took a month, and my washer was never fixed. Charged me $420 upfront and never fixed my machine. Took a week to get someone here, then they didn't have any parts, then another week to get the part, after they left I opened the door and a spring clamp fell out, ran a load and leaking was still happening. THEN when I called the tech he said just order the part on Amazon and I'll come back and install it - he knew the part was bad. When I called the tech to come back, he was rude and said he was too busy and was only working with paying customers. Had to spend $65 at the laundromat and call a different company to come fix my machine. Couldn't be more disappointed.