Reviews of local pros in Cedar Park, Texas

Technician was rude and unprofessional. When he started to open the back of the fridge I was just curious to see what was wrong and was watching, so then he tells me he didn’t need anybody looking over him. However, he did appear to diagnose the issue. I was also surprised to be asked to pay up front for a repair that was going to be over $600 before the service was delivered - 2 week wait for the part, is that really your policy?

Winfred(Sears/Kenmore Repair) did a great job! He worked quickly to get the new parts into my fridge and cleaned up everything after. He was courteous and friendly(and fast!) I appreciated that he was so knowledgeable and told me how to clean the coils under the front of the fridge before and after he did it for me.
Thanks, Winfred!!!

Danny is excellent. He is courteous, polite and extremely competent. This was his third repair of five within less than a year. Note all five repairs were the microwave. At least this time he had the needed parts to repair the microwave. I highly recommend Danny.

Was scheduled for service on May 21st from 8-5. Received a text at 4:04pm that the technician was on his way. Received another text at 6:50 thanking me for using Sears Home Services and asking me to rate the technician. The technician never showed. Called Wednesday morning and can only get AI that repeats it’s frustrating and states that there are no available appointments.

Mohammad thoroughly checked my system. He showed me the capacitors and the values he was measuring. He also showed me the pressure he was measuring of the coolant. I would recommend him without reservation.

Winfred is very competent and, hopefully, I won’t need to see him for a while because he fixed our 10-year old Kenmore fridge. He is business-like, gets his work done quickly, and he said it’ll be like new by tomorrow!

Don was excellent in diagnosing the problem and ensured all was solved in a timely manner. He was kind and friendly.

Korey did a great job diagnosing our issue. He was patient and took his time. I was made to feel like the most important client of the day.

Was able to schedule an appt right away. Tech was scheduled for late in afternoon. Arrived and listened to my machine and my explanation of noise. Ordered part said it was delivered in 2 days. Installation set to a week later. Tech was scheduled and called just before time to arrive and said they had to re schedule because the part didn't arrive. He blamed it on AI, that AI said it arrived, but it didn't. Well the 3rd schedule was a charm. Tech arrived and installed the part, AOK. Will wait and see if that solves the problem. The MAIN Problem is it takes too long to complete the repair.

A rusted screw defeated your technician cost me $139 for him to spend 5 mins looking at my washer that he is unable to move.

Last time I am ever using sears home service.

Washer broke 3/15/25
I called my warranty agreement #
Several appts were set up and cancelled at the whim of sears/a&e services
5/9 Frank showed up needs to order part
5/15 part arrived at my house
No way to let anyone know
5/29 rescheduled til 6/11
6/2 rescheduled to 6/13
6/3 rescheduled to 6/16
6/16 Frank came they sent wrong part
Must reorder he told me he has no bosses all fired all he has is AI
He said most people are just canceling warrenty and buying a diff brand
6/16 rescheduled to 7/2
6/17 rescheduled to 7/5
6/18 rescheduled to 7/2
6/20 rescheduled to7/7
6/21 rescheduled to 7/2
6/22 rescheduled to 7/7 and 7/2
6/23 rescheduled to 7/9
6/24 rescheduled to 7/14
6/25 rescheduled to 7/9
7/2 located part says i can schedule but it doesn't let me
7/4 part has shipped to Frank
Repair set for 7/9
7/4 part found says i can schedule but doesn't let me
7/6 part was delivered to me
7/7 rescheduled to 7/25
7/20--24 reminders about 7/25
Frank came replaced two part said
" I'm done"
I said "wait let me try it "
I started washer and display said "F1"
He said it just worked"
I said "well it doesn't now"
He took section apart and did something and replaced cover again
Said "there it's working"
I started it again and it displayed "F1"
He said " I gotta go " and he left.
My friend who witnessed this followed him out to the van and said you can't just leave it's not working...
He just shrugged and said I gotta go and left

I give him a Several times minus 0 rating for his lack of knowledge and professionalism
Sears and this a&e factory service get the same ranting since you can't reach anyone on any of the 5 numbers I have .
Even the warranty dept is only AI
WHERE ARE ALL THE HUMANS AND COMPANIES WHO USED TO BE QUALITY COMPANIES
I STILL NEED MY WASHER FIXED !!!!!

DONALD AND FRAN FOX

Order # 000814711980015

8/3/25I tried the washer today
It displayed "F1" and green lights started flashing and making noise I'll sent a pix if I can

Not a rating against the technician, but the service. I decided not to have the repair done on an "over the range" microwave because of the quoted price to repair vs replacement cost. With that, no details were provided regarding what the specific repair would entail.

If that is Sears process, then that needs to change before I ever used the service again. There were parts ordered according to my description of the issues are with the microwave, so they know what the issue might be. So, why not share that?

Fast and friendly. I will use in the future and recommend to friends and family.

Phillip and Jennifer are very customer appreciative and did a great job for us on our washing machine repair. He was prompt to come out and assess the problem, order the parts, and come back for installation. Jennifer is great at scheduling and follow-through. Phillip is knowledgeable, polite, on time and neat. I had a very positive experience with them

Phillip was a breeze to work with. He quickly diagnosed the problem in my dishwasher, had the part needed to fix it in his truck, and got it up and running in no time. He also gave me some good tips about maintaining the unity (never new it had a filter I could clean :). I would definitely work with him again.

I’ve used Precision twice and love them! Once was for my dish washer and then this week for my dryer. They are very easy to communicate with, prompt, and worked well with my home warranty company. Highly recommend giving them a call!

Precision Appliance was sent to me by American Home shield and to be honest I am always a bit weary about who they send out. However Precision Appliance Repair is a diamond in the rough.

Philip has been my go to guy for all my appliance needs. He is an amazing repair man, but he is even a better human. He is on time, works very hard, very efficient, super honest, and will never leave until the job is done or a solution has been reached.

It has been very hard for me to find quality companies, and when I find them I don't stop using them. I appreciate everything Precision Appliance has done for me, and I am grateful to have Philip and his team on my jobs when needed.

I have now used this company for over 8 jobs and they have overdelivered each time.

You will not go wrong with Precision Appliance.

I want to give a huge shout out to Precision Appliance Repair. Philipp came to my house to work on my dishwasher. He was timely and quick. He was also extremely professional and very pleasant. Andrew his son was with him and he was just as pleasant as Philipp. I would highly recommend them for any appliance repairs.

This is an amazing, honest, quick, efficient, and friendly family owned company. I've had my dishwasher, and multiple washers and dryers repaired by Philipp for many years now, and he never disappoints! Even when the answer isn't fun to hear, they are honest and upfront with the best and most reliable options.
I will continue to call them for all my repairs and highly recommend them to all!

Philip with Precision Appliance Repair was great. He diagnosed our problem quickly and ordered the part right away. Jennifer was great to follow up on when everything was due to arrive. Very competent, timely, and great communication. I highly recommend them.

Great job by Precision Appliance. Phillip showed up on time and only took a few minutes to determine the faulty part. He told me he would be back at 2 pm after picking up the parts. He returned at 2 pm and installed the new part. Very professional and knowledgeable. I will definitely use them again if I need an appliance repaired! Definitely 5 star service.