Reviews of local pros in Conroe, Texas

We had one room that was getting hot and staying hot. Cade at Carl’s Quality diagnosed and fixed the problem quickly and efficiently. Highly recommend Carl’s Quality Air conditioning and Heating!

Excellent service. Tech was on time, worked efficiently, communicated well, and I am pleased with the service provided.

Kevin was super helpful, with a quick in & out service. He also walked me through everything we found, as well as next steps.

Thank you Jonathan for your work on 8/20/25. It was complete and addressed the humidity issue successfully.
We have complete confidence in your work and will continue to request you for all of our HVAC service needs.

If I were judging only the work done on my heat pump by Isaac and Kevin, I'd rate my experience at five stars. Yet, they would not have come when they did had I not taken the initiative to call Carl's to find out why the office had not contacted me about the estimate and the cost of the repair. And then I had to call to schedule the visit. As a customer, I don't know why I had to take the initiative to get the office folks to do their jobs. As a result, the delay was probably a week, not a really big deal, but frustrating nonetheless.

I received a call from the service technician. When he got to my house, he introduced himself as Wes and listened to my issue. I watched him as he observed the unit. He was very detailed, compassionate and explained it to me. He also had a nice young lady come behind and watch. She was also very nice. They also offered financing, which is what I needed to hear. I would refer them to anyone that ask.

Mr. Isaac Reynolds was exceptional, demonstrating strong technical skills and, to our surprise, an honest and friendly man. His troubleshooting was impeccable. The air conditioner required a new fan motor and capacitor. Despite the rain, he conducted the R&R. Get the maintenance plan and receive 30% off the repair bill. Loren, the receptionist, was a capable and knowledgeable individual who answered our call. Her technical expertise was evident throughout the interaction. It’s truly commendable that this company has such exceptional staff.

Jordan is absolutely fabulous! He was our technician and explained everything that needed to be done in a way that I completely understood. He was prompt and spent all of the necessary time to fix our issue thoroughly! He is the best technician!!!

Our experience was excellent. Same day diagnostic and next day service. Johnathan and Issac did a great job and were informative and courteous. Thank you to Samantha on getting it together for us. Highly recommended.

Tranisha was on time, thorough, and very knowledgeable in explaining how a clog could impact my house. I appreciated the friendly service and passion for her job. Highly recommend asking for her by name!

Tranisha was assigned to come and complete an HVAC system check. Her communication skills are excellent! She sent a text to confirm she was on her way to our appointment. When she arrived she went right to work! She went through the entire system checking on everything. Carl’s HVAC is fortunate to have her working with them!
She is very knowledgeable and efficient while being friendly and courteous! I hope she gets assigned to us on our winter check up.

I had the pleasure of working with this fantastic team of individuals. From Tranisha and Issac out in the field, to Lauren and Taylor behind the scenes in the office. My situation was a bit complicated so it took longer than expected to fix. They rallied together to ensure that my needs were met by going above and beyond. I would say that customer service was definitely experienced at its finest. Thank you for the amazing outcome!!

I had an amazing experience with Carl’s Quality Cooling and Heating when I needed AC repair. From the moment I called, the team was very responsive and professional. The technician arrived on time, quickly diagnosed the issue, and explained everything in a clear manner.
The AC was fixed and he made sure everything was running smoothly before leaving.
Five stars all the way! Reliable and skilled AC company.
JD

The technician that came out was very knowledgeable. He was also very considerate and pleasant to work with. Will call this company again if I need a/c work done again.

Carl’s AC was great. I had an emergency last night where the upstairs air-conditioning wasn’t cooling and I had guests coming. I called them at 9:30 PM. They were here at 10:00 PM and I was up and running by 11pm. Jordan, the technician was very helpful and very informative.

All of the staff, from the office to the service technicians, are extremely professional, courteous and efficient. Every technician that has been to my home, are very considerate, and clean the areas where they worked. I highly recommend them to anyone who needs air conditioning or heating services. I have already referred my friends to them.

I highly recommend Carls ac and heating. We’ve been a client of theirs for years. The technicians are knowledgeable and friendly as is the office staff. Fair pricing and always on time.

Tranisha performed maintenance on our AC unit. I cannot say enough good things about her! She was professional and courteous and got us taken care of quickly! I highly recommend Carl’s.

Jhoely was super polite and extremely professional.

Carl’s Quality Cooling and Heating raises the bar for all service companies out there. They train their employees and require them to be proficient, efficient and professional!

Very pleased with the service from Carl’s Quality Cooling and Heating. I really appreciated that a human returned my call early in the morning and was able to schedule my service quickly, the technician was very polite, called when he was on his way and addressed my problem efficiently.

Great service, very knowledgeable, very helpful and super friendly. Been using their service for over 10 yrs and never had a problem. Great company with A+ employees