Reviews of local pros in Conroe, Texas

Great HVAC technicians! Had HVAC system maintenance. Very professional, courteous, and communicative. Pinpointed abnormal noises coming from our system and identified parts need for replacement.

Wes the technician was very efficient and promptly on time. We had three units to the Inspect. He did a very thorough job cleaning the exterior units and provided an estimate on some work that needs to be done. Will definitely be using them in the future for all of my air condition and heating needs. Thanks and it was very nice to meet you!

Brandon did a great job as my technician. He was very informative and helpful. Overall Carl's quality is a great company

I called for a furnace check. Cade came out that same day and took care of everything in a very friendly, knowledgeable and professional manner. I will definitely call them for any future work. Thank you.

I always look forward to seeing Jhoely when he services our system. He is extremely polite and always has a big smile. Very nice young man. Great representative of your company.

Carl’s Quality cooling an heating always does an excellent job. Their technicians are all very nice and efficient! Jhoely Diaz was our technician today! Awesome

This was my Fall checkup and Kevin Jones did a super and thorough job. It is nice that the company calls me for my checkups and I don’t have to worry about it. He brought the filters I needed—so all is good!! Thank you!😊

Jhoely was very professional and communicated with me throughout the process. He came back out of the attic to turn on the other thermostats to make each was working properly. He was also helpful with information about the filter. I would highly recommend him!

I had water running out of my mini split, I called as soon as I noticed it (which happened to be Friday at 8:30pm. Within 5 minutes a technician called and advised to turn the unit off and offered to come out right away. I told him it would be ok to wait until Monday. I set up an appointment for Tuesday morning and was happy to see the two technicians arriving right at 8:00am. Isaac and Tranisha showed up fully ready to find the problem and worked diligently until they did. They were extremely polite and very knowledgeable. Isaac explained the exact problem and gave me the details of what it was going to take to get it fixed the issue the correct way. They were able to get the unit working again and reassured me that they would get their findings in right away to be able to have a quote from the company promptly. I have to say they eased my mind and I’ll be continuing to use this company for all future a/c and heating needs. I’m sure all of the technicians who work for this company are great, but these two are exceptional! Thank you Carl’s, Isaac and Tranisha!

We chose Carl's based on previous reviews and we could not have picked a better company. They were able to come out same day and Jordan the technician was very polite and explained everything so we understood exactly what the problem was and what needed to be done to fix it. They will be our new HVAC Company from now on. We highly recommend

Had our annual furnace check-up with technician, Cade. Cade was punctual and professional, took the time to explain exactly what he was looking at, and provided recommendations on the proper setup of our Honeywell thermostat. Highly recommend their maintenance plan!

Issac’s approach to fixing my older AC system, that the first repairman from a large national firm said needed to be replaced, was perfect. Instead of trying to sell me a new system, he tested the electrical components and found that 2 needed replacing. He also corrected a fusing issue left over from a prior repair by another AC repair company.Throughout the process, he explained in detail the issues he was finding and my options moving forward.

The system now works fine and the repair was a small fraction of what a new system would have cost. It was great to work with a local family owned company that offers their clients honest customer service.

12/9/25
New review: I just want to get a shout out about an awesome tech from Carl's. Cade came to check my unit which had quit coming on due to a second faulty thermostat from Vivint. He is well-informed. He goes through the unit meticulously to determine if there's any problems. He explained everything to me I was highly impressed with his knowledge and expertise.

Oct 2025
I had to call them out because my unit went out. Actually it was was the thermostat that had just been put in a few days ago that blew out a part in the heater. Vivint's smart thermostat was defective and acting up. The repairman spent all afternoon fixing the problem and getting the HVAC going again. He did a good job.

I had called Carl's because they had done some work for me in the Attic that the hurricane last year caused.

My roofer had recommended them to me and they did a bang-up job. They had to replace all the AC ducts and the insulation because it had rained in my attic and in my house.
So naturally when I had a problem I called them.

Kevin Jones did an awesome job helping to diagnose the issue and walk us through the solution. Very polite and professional. I will definitely be doing business with him and Carl’s in the future.

This company worked very hard to get our system up and running again. We didn’t know it, but we were sitting on a fire hazard that had been disregarded by other companies, thank goodness it is repaired. They showed me personally everything that was a problem and took photos of the things I couldn’t see on my own. I felt they were very upfront and honest. Everything was done in a respectful and reliable way. I’m certain everything is done correctly now. Thank you Jonathan, Isaac and everyone at Carl's Quality Cooling and Heating.

We’ve never just had an “ok” service or call from Carl’s. This most recent experience was more of the same high quality service and communication we’ve come to expect from everyone on the team. Jhoely was new to us and he was awesome. Very gracious and knowledgeable. Couldn’t recommend Carl’s more!

Please read to the end so if you identify with my issues you are warned. The unit along with a dehumidifier was in stalled as a new build. So Carl's had full design of what was needed and how it was installed. No excuses on trying to deal with issues of wrongful installation from some other company. The unit was a Carrier 5 ton heat pump with a Honeywell dehumidifier connected to be first line dehumidification. Meaning the dehumidifier pulled in fresh Houston humid air and dehumidified it, dumping 100+ degree air into the home for the A/C to pull back through air handlers and cool or heat. After multiple failures of the dehumidifier with replacements x3. Honeywell was contacted (by me) and they became involved. The dehumidifier was too small and not intended to be first line humification. Carl's came and rerouted the unit at my expense! Honeywell did step up to plate and reimburse Carl's money to repay me installation fees of a new unit. That's the dehumidifier issue. The Air handler had multiple problems, recent with the cold weather in January leaving us without heat. I called for repair or help and was told I was out of the emergency area even though I was a "VIP" (500-/+ year extra service fee). Granted conditions of the roads were questionable at 12 in the afternoon at time of call. I begged tech to at least walk me through possible fix issues. My neighbors tech does that with him over the years until he can get out to repair....humm. Hoping for the same service. Next day did arrive with service only to find out issue was from a previous repair. So short story this was an issue of repeated repairs over 5 years, rarely under warranty and at full expense of labor if it was. Which sometimes required two techs and had to pay full hourly labor on both. They were band-aiding a crappy product with an improper install, limping it along at our expense. Never did they say hay, let's redo this and make it right. Or did management ever return my phone calls. They just made their techs take all the dirty work and listen to my complaints of why is this happing. Im old I've been around and have never had so many issues with an A/C. Do I think they have bad Techs, NO. But somebody should have spoken up. If you keep experiencing issues get a second opinion. I should have listen to Honeywell and moved on two years ago. Today new company, totally new unit after over 7k repairs in a 5year unit. Don't let them band-aid your unit. Get a second opinion. I feel like they were laughing at us enjoying our money as long as we would pay and trust them. So any rebuttal would come too late. they did the install, put the unit in and serviced it yearly. No one else is the blame. Your a/c unit is only good as your install! Two stars are for the Techs only.

I called Carl’s Quality Cooling & Heating today after our gas company identified a gas leak and traced it back to our furnace. From the moment I contacted their dispatch line, everything was handled professionally and with urgency. They had technician Kevin Jones out to our property within the hour, which was greatly appreciated given the situation.

Kevin took his time to thoroughly diagnose and fix the issue, and once he was finished, he walked me through everything step-by-step so I clearly understood what was done. His attention to detail, clear communication, and professionalism were top-notch.

Great customer service, quick response, and excellent work. Kevin Jones is a true professional, and I wouldn’t hesitate to recommend Carl’s Quality Cooling & Heating.

Although I haven't yet received my scheduled service with Carl's, if the technicians on their staff are as friendly and attentive as the young lady I talked to on the phone I'll never need to call another AC repair company. Gabriela answered my call and her liveliness and humor immediately brightened my day. She scheduled me for a routine check up and informed me of both the services I would be receiving in this visit, and of the proper schedule for performing additional maintenance in the future. I think Carl's Cooling is lucky to have such a friendly voice as the introduction to their company.

If you need a new A/C or any A/C service at all, I could not recommend this company more. In the service industry, it is sometimes difficult to find an honest, reputable company who gives 200% to all they do.

The initial visit was quick and "painless". The installation went perfectly and when they left after completion, the only way we knew they had been there was the cold air coming out of those brand-new white vents. All boxes and old vents, unit etc was hauled off so that we did not have to deal with it.

We will forever recommend this company!

Five stars! Carl’s handled our spring HVAC check-up and installed a new wine room cooling unit—and just like their technicians and service, all are top of the line. Friendly, prompt, and incredibly thorough. Best of all, it’s one call and everything is taken care of. We’ll only use… and trust… Carl’s.