Reviews of local pros in Crosby, Texas

We had an issue with our thermostat and the AC wasn’t going on. We were blessed to have William come out again, he helped our family with HVAC needs about 4 months ago. William is very professional, kind, honest and informative! We appreciate how quickly Indoor Comfort Experts scheduled us too! We look forward to working with y’all again! Thank you so much and have a blessed day!

Unprofessional, this company does not even deserve one star.

My experience with Indoor Comfort Experts A/C, or the lack there of was terrible. These guys were scheduled to come out and fix my A/C. My scheduled appointment time was five days from the date of scheduling and between 8am and 12pm, you would think that five days and a four hour window would be a sufficient amount of time for them to show up. Well that being said they never showed up, and never called to inform me that they would be late or to reschedule.

The morning they were scheduled to arrive I called them at 8am and they assured me that they were on their way. I again called them at 10am just to be sure they were coming (I had been without A/C for five days, I was a little anxious) again they assured me they were on their way. It wasn’t until I called them at 12:15pm that the excuses started, “We’re double booked, we’re this, and we’re that). At this point their excuses didn’t matter, they had five days and four hours to inform me of any scheduling issues.

I rescheduled with a different contractor that came out the same day (a few hour after Indoor Comfort Experts A/C had missed their appointment) and the new contractor had my A/C running within 20 minutes after arriving.

Indoor Comfort Experts A/C wasted an entire week of my time. I wouldn’t recommend this company to anyone.

Just experienced the best service ever from a ac&heating company. I messed up a few parts trying to install a new thermostat that seemed straight forward but was not after whole unit shut down, and house got hot quick, posted online about it because a hot house and a 2 month old baby don’t mix. They reached out willing to help, also this is a time frame between 11pm and 3am in the morning. I got the parts and came home and had a 1on1 facetime with the owner on how to hook everything back up the right way. Super grateful right now. They saved the night. Thank you. Glad I found a new AC company.

I WILL NEVER EVER use them again. First visit, technician informed us have to order one part. The parts didn't arrive 6 weeks later, there was no communicate to let us know what is the status. I had to call them 3 or 4 times to get the update. On the second visit, he told us that we had to hired an electrician to remove the post, he COULD have save our time to allow us to search for someone. But he didn't, had to reschedule, on the third visit, the part he ordered was another wrong part for the ac. Had to reschedule again. On the last visit, he came with the right part. Before he left, I had to get him cuz he seems in a hurry and wanted to leave, I had my suspect why, then later my ac was still not fix. So, I call again and told him that our AC is not working he say it should be working in the next 24-48 hours. which never seem to work. I fed up with this company and hired another ac company. From what the other company said that this indoor did something that only the technician know what he was doing. I had NO AC for 3 months in the torment heat. So I am putting star 1 and negative. I would never use this company again.

At first this company was very nice The longer the problem went on with our A/C the communication between the owner and us went down hill. When we wanted answers he couldn’t give them. Having to deal with Home Warranties is a big pain not only for us home homers but the companies that contract with I understand. All we home owners want are straight answers. Not blames others.

When the tech first came out said my problem was the Nest so he replaced the thermostat. It didn’t work. Called the company later and told him what was happening and how often the fan was kicking on and off and how long it stand on (12 seconds and 17 seconds). The owner told me that a mother would surely fix it. Waited for almost a week and called a few times just to get an estimate time of arrival ( found out that they had tracking number for it and knew when it was coming in). Which they had now idea how long. It came in on Monday morning they called and set an appointment for Wednesday morning. A different tech came out and put it on. Guess what. That wasn’t the problem. The problem he said this time was the furnace.

I called again about the time limit for when it would be in. No glue I know it’s up to the home warranty company to do all this. Having dealing with both of these companies for a month is to say the least frustrating. Right hand don’t know what the left hand is doing

I was getting frustrated yesterday and wasn’t the friendliest to the owner and he returned the unfriendliness right back

He did however do some off the clock work for me he said and I do and did appreciate that

All three of us ( home warranty William and myself) were in the right and the wrong

I think if you want great service for this company don’t ask any questions and don’t call them or William will remove himself from your contract and leave you in the heat

Again William did an ok job

I was given a window of 10-2 for my warranty appointment. I had not heard anything at 1:45 so I decided to call the company. The rude female that answers the phone called my technician who said he was finishing up a job and then headed my way. Well I get a text at 2:09 to call the company because the tech could not get in touch with me. He then calls me back and says that I took longer than his 5 minute wait time to call him back and he had already gone on to another job. Keep in mind I had just spoke to the company at 1:45 to let them know I was still waiting at the house for them, so they know I was there. The owner calls himself Christian but definitely does not uphold those standards in his business. You can further see this in his replies to the many other unsatisfied customers. So glad my home warranty company quickly sent a new company out that came in their scheduled time frame and did not have the attitude of this company.

May be a long read here but I feel this is deserved. I first contacted AHS for warranty repair on my AC late July 2023. Indoor comfort specialist was assigned to my ticket, after they came out and diagnosed my issue it was found that my evaporator coil had a leak, needed a new one. AHS would cover this but I was still going to be out of pocket a little over 2k for work that needed to be done to ensure my system was updated and working properly. Yes, it stings a little but remember this is between me and the home warranty and if I want to place blame it starts there. I had the work completed and here we are 35 days later to find out it’s blowing warm air. I call AHS again to submit my ticket. Indoor comfort specialist come out to find a blown capacitor, they have it changed and cooling down my house in no time. Same day appointment and service. I for one APPRECIATE their office staff for getting me in so quickly, Seth for taking care of the issue so quickly and the whole company for the way I have been treated. I would highly recommend them to anyone and happy to say I will be using them moving forward with or without a home warranty! At the end of the day we are all human, treat people the way you want to be treated. Thank you again Indoor Comfort! Y’all are the best!!!

San Angelo area:
They were extremely rude and unprofessional. Upon reading the other reviews, I see this is a very common thing for them. Even reading their replies to these reviews you can sense the disdain!
The first time they came out, we had to reschedule because the air conditioning froze up. He made a comment about not having the unit off which I questioned and he instantly came off a little aggressive and defensive about it saying I was told to shut it off (which I don’t believe I was, but to avoid further argument said maybe I miss heard the receptionist. He then came back with “I’ll listen to the recording” yeah, ok buddy. Whatever just seemed unprofessional and childish).
Second time my mother had to be there to let them in due to scheduling conflicts. Two people came out this time and right away the owner came off aggressive and like he did not want to be there he treated us like we were stupid. American home shield needs to remove them from their provider list. If you do happen to get stuck with them, request another pro. I do highly recommend Westex Air.

Would give this company 10 stars if it would let me!! We bought a new home (Built in 2020) and after a week of moving in our AC went out, we made one phone call told them our issues, even tried to help us troubleshoot the situation before coming out. As a result they came out the very next day (On a Saturday!!) at 8 AM. Had everything fixed, with a brand new Unit within just a few hours! We are so so thankful for this company, and how quickly they came to our rescue! Will forever recommend this company to anyone who asks. The best there is!

Disrespectful technician- I gave the tech my gate code and requested a txt or call when he arrived at my gate He did not do that. I heard someone talking to my maintenance worker and went out. I asked him why he did not call as I had requested. He replied back he was on the phone. I then told him that was my request and it should have been followed, so I could direct him to the correct house. I am upstairs in our warehouse, and he is parked downstairs. I gave directions not once but 2x's to follow down the road pointing which way to go to the White House on the left and was still he was confused. I asked him how he was confused and he said you are not going to talk to me like that and he left. Yes, I was irritated because he was unable to follow ANY instructions. I walked in to call the dispatch and she asked what I wanted her to do, seriously maybe offer another tech without an attitude. I told her he could not follow simple instructions.  He was unprofessional from the beginning and the tech had immediately canceled the service and the office offered no solution. This is poor customer service! **Note added: With the owner's response, we now see why there are issues with professionalism and customer service at this company!

I have to say that I am really impressed with the customer service this company provided. They were very timely and stayed in contact during the scheduling process. The technician explained what was going on with our furnace and made the repairs. My mother has health issues and with the weather being cold we had to have heat and the company delivered. Small company with big results!

Had a wonderful experience with Seth. The company quickly made an appointment with us after we submitted a request to our home warranty company. The person who scheduled our appointment was very nice and professional she explained what we needed to do to prepare for the visit by the tech. Seth called me about 10 - 15 min before he arrived which gave me the chance to be ready for him. I truly appreciate this!! Once he arrived he was professional and took the time to answer our questions and explain everything about what needed to done with our unit. I would highly recommend this family owned business for all of your air conditioning needs.

Great overall experience. I contacted this company based on a trusted referral. The service I received from Indoor Comfort Experts with Seth was wonderful and smooth as well as to schedule an appointment during a high-demand season. Seth was great at explaining the whole process and my issues (a failed compressor and condenser) so that I fully understood. Will definitely keep Indoor Comfort contact saved for future work related to air or heating plus possible attic insulation. Happy to refer to your conditioning needs....

My AC stopped running. Got in touch with my home warranty and got a pretty quick appointment with Indoor Comfort Experts. The young lady that called was very professional and concerned about my issues. Colton the tech that showed was also very professional and knowledgeable. He explained the issues and and was extremely fast at completing the work. I would definitely recommend this company.

Today, a technician named Colten visited my home through my American Home Shield (AHS) coverage. He informed me that Freon isn’t fully covered and AHS only pays $10 per pound. I wasn’t aware of this and asked how much Freon would be needed. He estimated no more than 2 pounds, around $250 total. I told him I wanted to confirm this with AHS before proceeding.

Colten then said he couldn’t wait for me to call because he had other customers and needed to get home to his family. I found this unprofessional and told him. Given the heat in my home, I ultimately told him to go ahead and complete the work, and I’d handle billing concerns later.

Despite this, Colten left and told his supervisor I refused service. I explained the actual situation to the supervisor, who dismissed my account and claimed Colten couldn’t have quoted a price before completing the job—which contradicts what happened. I even referenced a voicemail I left during the visit, where I clearly told Colten to proceed. Still, the supervisor backed the technician and told me to contact AHS for a refund because he would not service me.

I’m disappointed by how this was handled and feel I was treated unfairly.

This place is very unprofessional. They did not fix the issue for my father and upon speaking to my dad he said he did reach out to them but whoever picked up said to reach Homeshield. He did call Homeshield and and they sent him a satisfaction survey. He gave them a 1 star because there wasn’t anything fixed and no he was not satisfied. This company was offended and no longer thought they were a fit company to fix the issue instead of making things right. The girl said on the phone tried going back and forth about how my dad should’ve been the one to call them which he did. Very disappointed how they handle their customer service.

Poor customer service. You will be treated less than if you are a home warranty customer. Offered to pay more or pay privately outside of home warranty, refused to listen to concerns. In heat for almost 2 weeks. Still having issues with AC. 2nd opinion company said ICE did not perform the correct repairs. Surely there are companies with better customer service. Lack of explanation regarding complete issues with AC.

The worst A/C company and absolutely no professionalism or customer service! If I could give them negative zero, I would. I spoke to them several times regarding a date and time to come out to take a look at my A/C. I informed the woman who answered the call that I would need someone to come when my husband was available, which is before 12:30pm because he has to leave for work. She made the appointment for 8am to 12:00pm. I was sent a confirmation text for the date and time. Apparently, they changed the time on us and lied and said that the wrong time was given by our warranty company. The warranty company provides the time given by the company doing the work genius, and since I never spoke to the warranty company but called Indoor Comfort Experts directly, that would be an impossible task. So, when I called them at 11:56am the day of the scheduled appointment to see if the technician was on the way, there was no answer, so I had to leave a voice message. A few minutes after I received a call from a male thinking it was in reply back to my call earlier. As I proceeded to discuss the time, he got an attitude and told me that I was wrong about the timeframe. Apparently, he was the technician who also rudely made it clear that he was a supervisor and that my point was moot because he was 15 minutes away. When he told me that I told him ok then just come because at the request of the woman I made the appointment with, I was told to shut my A/C off for 10 hours so we need this done. After that, I located the text message confirming the date and time and sent it to him, letting him know here is a text confirmation of the appointment as well as what I was told by his company. After showing him what I was told and received, he proceeded to text me, "Either way, it doesn't matter, my end shows 10-2." I then informed him it does matter to the customer. After that, he sent several other texts. So, I called Indoor Comfort Experts and got the woman I spoke to Chaney and informed her of the unprofessional behavior I was receiving from the technician Seth and the fact that I spoke to her last week and made the appointment through her for 8am to 12pm. She stated that was correct, but apparently, there was a mixup and apologized for it. Well, Seth finally showed up with the same ugly, unprofessional attitude and stated he was not going to come in and take a look because if I'm still upset with him then it doesn't matter what he does, I'm still going to give him a bad review. He also kept saying I was angry because he was 15 minutes late, which was another lie. I was upset because of the way he spoke to me and handled the entire situation. The sad part is if he had shown a modicum of professionalism and had actually fixed the problem, I wouldn't have written a review at all. But instead he decided he would continue being disrespectful, rude, and unprofessional. I just looked at other reviews for Indoor Comfort Experts, and wow, a lot of them also complain about the rudeness and unprofessional behavior from the employees. I also put in a complaint with my warranty company. Take my advice, you don't want these people coming into your home. They are definitely not dependable or trustworthy.

To respond to the “owner”. There wasn’t rudeness. I merely communicated that the appointment process wasn’t good. This was the text I sent and then they cancelled our appointment. Beware of them especially if your service is through a warranty company. The good news is, I was able to get a faster appointment with somebody else. “Well the appointment process was very difficult. I called this morning and was asked if they could call back in a few minutes. They didn't. I called back a few hours later and couldn't get through. I left y'all an email on your website and no call back. Called again just now and the best you can do is Tuesday. It's almost 100 degrees and the ac is out. I hope your service person is better than your appointment process.”

Our technician, Seth, was knowledgeable and very professional. We went through Home Shield, and they came the next business day. They even communicated with us regarding power outages in the area. They did ask us to turn off the AC 8 hours before they arrived, so that made for a rough night with the baby, but the AC is working now, and we feel prepared for the summer ahead of us.

You guys rock! I've been bothering Seth directly for what feels like the entire summer. Seth has been nothing but patient and always took my calls/messages while helping me navigate my (crappy) home warranty. Eventually I decided to replace my whole system and Seth walked me through the process. System was installed next day. Thank you Indoor Comfort Experts and huge shout out to Seth. You've earned my loyalty!