Reviews of local pros in Crosby, Texas

Seth with Indoor Comfort Experts was the tech assigned to my call. Seth was punctual, polite, informative and very professional. Within 10-15 minutes of checking our cooling system he was able to locate the leak then he showed me exactly where he found it in the external tubing of our condenser. Seth also sent me videos of the meter alerting and the bubble test. Indoor Comfort Experts was the 4th company to come to my house, all previous companies could not locate the leak and just tried to sell us a whole new system to cover up their inadequacies. Because I am going through my home warranty company I do not have the option to choose who comes out or who does the repair. If I could choose the company myself, it would be them. If I ever have any work outside of a warranty claim, it will be Indoor Comfort Experts!

Yet another trade company that thinks that they can charge their customers whatever they want without concern for their business reputation. Had a drainage issue with an air handler for an apartment that I manage. I already knew it was probably an algae buildup preventing the proper drainage of condensate and told them as much but I wasn't there to do the job myself so I called this company to take a look at it. They came out and they were on site about 30 minutes (most of which was spent trying to find additional problems to get more money out of me) and they charged me $275 for pouring bleach down the main drain of the air handler. That is absolutely ridiculous and they know it and I know it. So basically their hourly labor rate is about $550 per hour since the only materials used was a little bit of bleach. They had a chance to develop a relationship with a commercial customer and they blew it.

Indoor Comfort Experts was assigned by my home warranty to diagnose and fix my A/C. Scheduling the appointment was very easy and they came at the time they had scheduled. They fixed the issue in no time. The technician was very courteous and helpful, and explained everything in detail. Would use them again!

In response to the owners response (See full discussion) - I could accept everything you wrote if it were true — but the truth is, you refused service because my husband reviewed the invoice and saw you had padded the numbers in an attempt to overcharge us. When I looked at your reviews, I saw that many other customers have experienced the same issues.

All of this might carry weight if you were a five-star company with a proven track record of honesty and professionalism, but your reviews speak for themselves. In the end, I’m thankful we didn’t move forward with you as our contractor — it turned out to be a blessing in disguise.

I truly hope you take this as an opportunity to do better by your customers.

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(Original Message) Horrible company. They completely lack customer service and professionalism. Their employees were extremely disrespectful. They came to my home, refused to give me an accurate estimate for the service, and never followed through. When I called to speak with the manager, she defended the poor service instead of making it right. It’s disappointing that this is who my warranty company chose. I would never recommend them to anyone.

Indoor Comfort Experts up graded my two story home from one single ac to zone ac, it was a big job in my eyes. they isolated my existing ac to down stares only and installed a new 2 ton air handler and condenser unit for upstairs. the work that was dune was top of the line and the crew was very professional. the rep from ICE (Colton) was very knowledgeable he came and laid out the plans for all that needed to dune me and my wife were very impressed by this young man. The owner of ICE William took the time in multiple emails on how the electrical had to be to support the extra unit. Office personnel was also very professional. The new ac works better than we could have imagined, were so glade we went with Indoor Comfort Experts.
Thank You all

My home warranty company dispatched them to come and fix my AC. My garage door was left open as I was rushing when I got home to ensure I was here on time (got a call they were running ahead of schedule). The gentleman calls me & asks me if he could come through my garage & I told him no & directed him how to find my front door. He then again told me my garage door was open, & I told him AGAIN I was uncomfortable with him coming through my garage (which is detached from my house) & then he claimed I had an attitude (he was insistent that my garage was open) & cancelled my appointment. When in all actuality, HE had an attitude & didnt want to do what I asked him to AFTER he asked me if he could come through my garage. Glad they didnt service my house, dont need that kind of energy & get this, reported me for being "rude". I've been dealing with the warranty compnay over 6 years. I'M DEF not rude. Find another contractor, don't give them any of your coins.

Indoor Comfort Experts has been to my house 3 times now, twice for A/C repair and once for heat. All 3 times they have exceeded my expectations. I recently made the MISTAKE of calling a different local (Crosby) A/C company. They sent one of their techs out to have a looksey. The next communication I got was that they needed to install a whole new condenser unit. I was immediately suspicious because my unit is not that old. So I called ICE. The same tech that's been to my home twice before shows up and in 10 minutes had me going. Turns out it was just a capacitor that had gone bad. ICE's local competition was trying to screw me over, but thanks to ICE, I just saved a few thousand dollars. If you're anywhere close and need home A/C or heating work done, I simply cannot recommend ICE highly enough.

GREAT GUY AND EVEN BETTER SERVICE!!!!! I recommend for any AC issues you are having.

We’ve used him for years and every time we call him he’s here within hrs.

Did whole unit install. Very friendly and clean and for a very reasonable price. Would recommend to everyone.

They were very quick to come out and repair our issue! Thankful for Mr. Hill repairing our unit so fast.

My ac went out on a Sunday and he was at my house in 1 hour .
Very friendly and had my house cooling fast ... I can say he is my ac man from now on.

JAMES HILL CAME TO MY HOUSE TO FIX MY AC NOW THIS WAS THE FIRST TIME AT MIDNIGHT IT WENT OUT. NEXT DAY THE AC WENT OUT AGAIN HE CAME BACK AND SAID HE FIX IT. THE NEXT DAY IS SAME THING THE AIR WENT OUT AND WHEN YOU TRYING TO GET IN CONTACT WITH HIM TO FIX THE PROBLEM THE THIRD TIME HE ADD MY HUSBAND NUMBER TO HIS BLOCK LIST. THIS GUY JAMES HILL IS A GOOD TALKER WHEN IT COMES TO HIM CLEARING HIS NAME. SO HE CAME OUT THREE TIMES AND WE STILL DON'T HAVE ANY AC AND HE CHARGE 650 NOW I UNDERSTAND WHY HE DON'T HAVE ANY REVIEW ON HIS PAGE BESIDE HIS OWN REVIEW. JAMES HILL IS A CONARTIST CANNOT BE TRUSTED TO GET THE JOB DONE. SO TOADY IS THE FOURTH DAY NOW I CALL HIM THIS MIRNING AND THIS IS WHAT HE HAD TO SAY AM BUSY TODAY, TOMORROW AND FOR THE WHOLE WEEK OF NEXT WEEK LIKE REALLY ALL HE DID IS STEAL PPL MONEY AND GIVE NO SERVICE. JAMES HILL DONT CALL HIM OR REFER HIM TO NO ONE. JAMES HILL IS NOT A HONEST GUY!!!!

Called the man up on a Saturday afternoon while driving from Oklahoma, told him my problems and he went to the job a gave me detailed info on what I needed. Fixed the problem at a great price.would recommend him to anybody!

James HIll is an outstanding individual with fantastic people skills and exceptional customer service he is honest respectful and he is very efficient and effective when it comes to installing quality priced a/c units he is the go to guy hands down

We called James but he didn't fix our a/c unit and we are waiting on him to refund us the money he changed for nothing. We have a 1 year old and a 3 yrs old at home without AC because him.

JAMES HILL is like a hurricane,he sucks all the air out the atmosphere then do damage.He came to my house to fix my ac unit cause it wouldn't come on,he said it would cost me 650.00 i trusted his word so i paid him the money....After he left about a few hours later it went out again ...long story short ...JAMES HILL came to my house 3-4 times to TRY to fix the same problem and he fail to do so..The 4th time i called him to come out to my house he told me that i need to change out my new nest thermostat and when i save up enough money i need to change out the AIR HANDLER cause its (old and rusty) which is not true..would cost over 1000.00 ..He also told me that my neighbors will more than likely be having the same problem and to give them his business card..Im a new home owner and the 1st to live in this house..Ive only been living here for 2 years now,JAMES HILL was very rude and disrespectful....After i paid him 650.00 my ac unit still was not working...

I then hired a different company to come out and fix my ac unit.I took the technician 45 minutes to have my ac unit up and running again..my kids was so happy they told the technician thank you..
The technician charged me 60.00 for coming out to my house and 120.00 for the defective part a total of 180.00

I told the technician my experience with JAMES HILL he told me that guy did not know what he was doing he replaced a lot of parts that did not need replacing he was trying to see how much money he can get out of you.
JAMES HILL was pretty much experimenting on my ac unit..

PEOPLE BE AWARE OF JAMES HILL HE IS A WOLF IN SHEEP'S CLOTHING..HE STOLE 650.00 FROM ME...STAY AWAY,, HE IS A REAL SMOOTH TALKER

THEN AS YOU CAN SEE,HE IS THE ONLY ONE WHO GAVE HIMSELF A 5 STAR REVIEW NO ONE ELSE...THAT SPEAKS FOR ITSELF!!!!!!

Mr. Hill came out on a Sunday when my ac wasn't working it was like 90 degrees in my house. He only took 15 mins to get to my house here in Crosby. Me and my 4 kids were sweating and my baby was crying. He gave her a cookie he got from Whataburger. I was so impreseed with his kindness and big heart. He had my ac up and running within 45 mins. He suggested I will need to get a new unit soon since I have an older unit. This is the second time he's come out and I'm very pleased with his professionalism and knowledge. I was referred to him by my mother who also lives in Crosby and she had nothing but kind words to say about him. He seems to be very intelligent and I would absolutely recommend him to anyone who needs an ac technician. The owner is usually the tech so it's a much more personal experience. It's been two weeks ac is still blowing at 68. Great work. Thanks Mr. Hill!!

We called James on Saturday morning and he was at our home in two hours. He gave us several options (didn’t pressure us to go with the most expensive option). You can’t go wrong with these guys. They do quality work with quality products and warranties on everything.

Mr. Hill came out to fix my A/C last week and got it working in no time! We are happy with the service he provided and he was very professional. I would recommend anyone who needs work done to give him a call.

Mr Hill installed a new outside unit 4 1/2 yrs ago and it has preformed flawlessly. Called him for preventative maintenance and he informed me that my outside unit's condenser was at proper temperature and I had lost no coolant. Excellent Service,Knowledgeable,Courteous, Answered all my questions! Definitely call Mr Hill for all your HVAC needs!😎👍