Appliance Repair reviews in Dallas, Texas

Oleg is amazing he’s always polite very professional and very helpful. He’s a nice kid. He takes the time to explain how you do things correctly when he’s not here. I absolutely love him.

Wow, Kevin is such an amazing individual! He knows his stuff, super helpful and very thorough in his work. You can tell he takes pride in what he is doing and cares about his customers:). Thank you Kevin with C&W Appliance repair…highly recommend

Johnny N did an excellent job fixing my refrigerator. He was on time, professional, and very knowledgeable. He took time to explain what was wrong and answered all my questions. Everything was left clean.

James did an excellent job. Was here when he said he would be, knowledgeable, pleasant and serviced the icemaker to like new. I would request him if i have a future need for appliance service.

Oleg did a great job of servicing the Sub-Zero refrigerator/freezer; C& W appliance service does a great job of scheduling on annual maintenance.

Randy was outstanding. Very professional, very helpful, and very friendly. Quickly diagnosed the problem with our refrigerator and fixed it. Highly recommend.

Thank you very much CW services; especially our favorite Technician- Austin Sandel!

After being bamboozled by another refrigerator service company, who installed third-party non-branded Subzero parts, which failed ….We FINALLY FOUND CW SERVICES! I can’t say enough about our technician Austin! He was so patient with my numerous questions as I am a layperson with no experience or knowledge about SubZero’s! Thank you very much! Thank you very much! 5⭐️

Examples of 3rd Party Parts; or “Compatible” Parts. ( Compatible means not Orininal SubZero!). Don’t be Fooled- Ask for SubZero ORIGINAL PARTS ONLY!

I had a heating element short out in my Wolf oven. Kevin quickly diagnosed the problem and the replacement part was ordered. The call center notified me when it arrived and set an inflexible date for the installation. I was resigned. Then, Kevin called. “I noticed your appointment isn’t for a week. Didn’t you want to use your oven for Thanksgiving?” Yes sir, I did. My wife is thrilled! C&W, your people are the most important part of your business. I hope Kevin is getting at least half of what I paid to get my oven running again.

Kevin was very thorough and Knowledgeable. He conduct himself in a very professional manner. 5 star for Kevin

Randy the Technician was excellent. He was very nice and did a thorough and fast repair job.

My technician did excellent work on my Uline beverage fridge. He was thorough and did a great job communicating what was done and what to watch out for

Jesus was great! Completed my install of the Bluestar cooktop and vent hood.

Always very prompt knowledgeable and friendly
We’ve never had any problems with any of their technicians. They know what they are doing and will take the time to explain everything to you.

Takota was our technician. From our first communication, I knew he was going to be amazing. He called me the day of service. He told me what time he would be there. He arrived right on time. He wore a little booties on his feet not too dirty my floors. He was clean, kind, and very professional. He diagnosed my problem right away and fixed it much faster than expected. I Give this company an A+ in customer service, response, and abilities and repairs. The price was extremely fair for the services I received.

They have been out numerous times to fix multiple appliances and ALWAYS have had to come back because the repair didn’t fix the issues. The worst part is you wait for a repair date and when it’s still having issues after they come to repair it, you get put back in line for another repair date instead of getting priority from not fixing it the first time.

Randy is exceptional at knowing about the appliances and fixing them properly the first time. We have had him Repair our appliances a few times and it always gets done quickly, correctly, and everything works as it should.

Fabulous Service! - Ed was professional and knowledgable. He did an exceptional job repairing our wine refrigerator and answering all our questions.

This is not a review of the local rep for Wolf but a comment on the cost of fixing the Wolf microwave. I thought the cost was high- $210 to analyze and ~$450 for the control board behind the front control pressure switches. Being an old engineer and seeing that the switches worked but inconsistently, I HIT THE FRONT OF THE SWITCH PANEL HARD AND LOW with my hand AND BEHOLD, the microwave switches have worked for several days!
So far saving me $600! Fingers crossed. I am buying a rubber mallet. David

Excellent, knowledgeable respectful and kind service for my Wolf oven, otherwise known as “The Tank”! 👏👏👏👏👏

Dale was fabulous about explaining what his SubZero service entailed, and offered advice on caring for our outside refrigerators. Would highly recommend. Very friendly and efficient.

Service man was very good. Was able to diagnose problem w ice maker quickly and replace part within minutes. Just seems like $650 is very high by protectionist for that short of service even including parts.