Appliance Repair reviews in Dallas, Texas

Great experience overall. Farr H was a great technician. He was on time, very communicative and very quickly diagnosed the issue. From there he gave us our options and we were able to make a decision as to what to do going forward.

Repairman was friendly, knowledgeable and easy to work with. Came the day after I inquired about an appointment (on a Saturday no less), didn't make a fuss about parking hassles (it's not easy where I live) and was able to complete the repair within a couple of hours (had all the parts in his van). Good stuff.

The service was prompt and even though the bolts were delayed we were kept up to date on their progress. The actual repair was quicker than expected and everything was left in very clean shape. We would definitely use them again.

Messages then on the weekend, was surprised to get a response back so quickly, and has an appointment for the next day. They called me 30 mins prior to showing up, and the tech was nice and explained what needed to be done to fix my dryer, and had it done in about 20 mins. Really happy with the results, highly recommend!

Something weird going on here. It's called Appliance Fix Experts but a company called Superior Appliances actually calls and sets up the appointments.

And they do a very bad job of setting up appointments! My first one was set up between 1-5pm on a Thursday. Didn't show up and didn't call. They did call the next day and apologized, and claimed the repairman was too scared to come to my neighborhood, lol.

So they reschedule me for the next week with a 1-3 window. Didn't show up and didn't call. Finally at 4:30 I get a call, and a half hour later they show up. New part needed. They don't have it. A couple weeks later they get it.

New appointment. 1-5pm window. It's 4:40 and I haven't heard anything. I text to see if they're coming. They're not. So we set up an appointment for the next day at "exactly" (their words) 11am. At 11:20 I text and ask if they're coming, they say they'll come right away. Arrives around noon.

I did get a $30 discount after calling and complaining, but of course that doesn't come close to making up for a wasted half day and then being two hours late on the makeup date and then another wasted half day and one hour late on the next makeup date. The work appears to be fine but they just don't care about your time at all and I recommend calling somebody (anybody) else.

The drainage pump on the dishwasher was not working so I called the Appliance Experts who set up a setrvice date promptly at my covenience . The serviceman Abrahim quickly diagnosed that the pump had to be replaced. The new pump was ordered and installed within a couple of days and tested for function before he left, which was just in time, because we were expecting company. Excellent service!

Amazing

Great good job

Great Job, Ariel!

Great work and very careful in my house.

Incredible expertise!!! I highly recommend them.

Ariel, is great. Very Fast Service.

Came very quick and did service fast at a reasonable price.

Did a great job of repairing our outside icemaker!!

Ariel show up on time. He did a good job.

On time and explain the issue and how they are going to fix it.

Robert was amazing and very professional in repairing the dishwasher.

Competent and pleasant service. Punctual and informative.

Oscar, did an also job, very perfection good job thank you.

Aerial did a super job and evaluating what was wrong with our refrigerator. Highly recommend him.

Very great service came out told me exactly what I needed and tell me where to go get the parts. Thank you so much. Use this guy anytime.