HVAC reviews in Dallas, Texas

very rude customer service. service calls wont be addresd quickly.last 2 years their service went very bad compared to before. DO NOT SIGNUP this warranty service in DFW area.

Retraction of Previous Posting: I did receive a 2nd contract for the amount of $606.38. In the future I would ask that the company ensures only one contract with accurate pricing to avoid future confusion. Thank you.

BFS is an excellent provider for home warranty. Their staff are very helpful and responsive to any requests.

I had an AC problem last year.. Gary Fremow and his team didn’t stop working and helping me til they found a solution. They replaced my AC and got me backup and running! They were awesome

I’ve had them servicing my homes for few years. Brandy and Lisa are always prompt to help. They help get someone to the house to resolve the issues fast.

Writing about a great service received from an awesome technician named Mo. He thoroughly explained the problem I have with the AC unit and repaired it. Also educated me about things I could do in the future to avoid problems. Appreciate the service very much!

BFS Home Warranty serviced my old residence and they now service my new residence. I've never had any issues with them and they give me great customer service. I love that that all their employees are in-house too!

Been with BFS for 10+ years now. Great service and trusted company when it come to home care (AC, kitchen appliances, faucets, toilets etc). Highly recommend them. Great value!

I have been with BFS for more than 8+ years and they are awesome team. They are onsite with there best folks to help. Last year during the snow storm in Dallas, my heating broke they BFS was very quick to provide help.

I can’t decide if this company is more unprofessional or unorganized. Out of two service calls I requested in a year, they showed up for one(and took care of the problem). They get confused about whether the local office or corporate takes care of certain issues, and the office employees seem either untrained or unhelpful. I have experienced all of this —and have not even asked for much in service! I am very disappointed and would suggest you look at other warranty companies.

It is the worst experience with BFS Home Warranty. They do not fulfill their commitment to repair the appliance, they only say the problem is from the factory. In addition, the poor service.

T J Johnston was very helpful and Brandy was very tolerant of my frustrated tone. Issues were resolved with genuine attention and concern. I am certain they are understaffed with quality help as most corporations have been experiencing since this pandemic impact.

Had the pleasure of meeting TJ Johnston at my residence for repairs. He and his tech Marquis did a oustanding job with my repairs. He even called the next day to make sure everything was working properly. A friend of mine is closing on a home in 2 weeks. I already told him about this company. Again, thank you TJ for your dedication.

We have have multiple issues with our AC unit since we moved in and each time a technician comes (4 times in 3 months) it's a different problem. There is no communication between technicians and the wait times to have items serviced are ridiculous (usually waiting a week minimum). Once the unit is "fixed" it lasts about a week before it goes out again. Being pregnant with the Texas heat is a terrible thing. We will not be renewing our warranty with this company and already know that our year warranty will be up before our AC is ever fixed.

So, not only these ppl are crooks, but the shear audacity for corporate to call and ask if I want to renew my 'warranty'!!!
I am not mad because the issue is not covered under warranty, Im furious that it took 5 'technicians' to come and discover this. Many missed appointments and such in between too. Dont walk away, run from this place!!! (You have been warned...)

I personally think this company’s technician are not properly trained or they have them to do bandaid fixes so the company makes more money. I am nine months pregnant and the a/c unit stopped working Oct.14 I called it in no one could come out until a week later then another week for the part to come in. So two weeks with no air. Now since yesterday the air has been out called it in this morning spoke to Brandy who said their systems are down and she would have to write my request down. The soonest someone could be out would be Nov16 and I don’t even know if they’ll say they need a part and have to wait another week. I have children and could have my baby any day now this is unacceptable. Lack of compassion and professionalism.

Having BFS is such a piece of mind. Today the issue was that the microwave was sparking. Marcus was came out the day after I called. He was courteous and professional. He knew right away what the issue was and replaced the worn out part in under 5 minutes. This experience couldn't have been better.

The worst experience with this home warranty. Rude and incompetent technicians. Have had problems with AC and heating since the first maintenance visit. One caused a leak and damaged the ceiling, also caused a short circuit and damaged the thermostat and left a burn on the wall. Two weeks later and 5 visits to try and fix the AC problem and still not working. When calling for service you have to wait at least two days before they can come out. Not available on weekends so if emergency your SOL until normal business hours.

I used their service on many of my rentals. They always respond in timely manner and call before they start the repair and after its completion. Repair done to renters satisfaction. Once we assigned the task they completes it. I totally rely on them. They are good to keep for my business.

All of your techs who have come to our home to do repairs have been very knowledgeable and Professionals. Very happy with their work, prompt response to service request and customer service which kept our service contract with BFS for 8 + years.”

We cannot say enough good things about this company! We were having problems with our air conditioner. They responded promptly and continued to make sure we were taken care of until the part could be located and installed. Everyone we dealt with was professional, friendly and went out of their way to make sure our problem was resolved.