HVAC reviews in Dallas, Texas

I am a new customer. Just over little over 3 weeks now. I confidently called to get my shower bathtub dripping issue resolved. They scheduled the tech on the 4th day from the call. Upon arrival the tech said “yes you have Platinum Package, but it doesn’t come with ext plumbing “ so we cannot replace the $50 cartridge needed to fix your issue. I was very disappointed. Called the local office who said I’m beyond my 10 day grace period and cannot add the extended plumbing now. The same answers I got from the head office in Florida and there seemed like a big disconnect. I’m left with the issue unresolved.

If there was a 0 or negative star they would get it. Not a person who post reviews but they earned it.
Worst company and worst customer service. They messed up my new dishwasher.Had them over to take a look why the dishwasher is not drying the dishes. The technician they sent was not tidy and had a strong smoking smell he pulled out the whole dishwasher lost the brackets did not put it back the right way. Diagnosis was heating element was not working. Once he left we could not enter the kitchen for two hours when the smell subsided I went and looked at the dishwasher and it was missing the brackets and it was not in the place as I’ll put the dishes and everything will fall off from the baskets sliding out.
Called them next day That something is messed up. Second technician came after a month to take a look what’s going so to my understanding he came to fix it but he took the picture and told me that they will order the part back-and-forth calling and no service from them for next two months saying that the part is backordered.I asked the lady I will order some top brackets and let’s get it fixed temporarily she agreed. Tech came put the top brackets to hold the dishwasher. So here we still waiting on side brackets as agreed Today when I called she said we have already fixed it and nothing is coming up and she was all rude and was yelling. BFS home warranty needs to give some basic training do its employees how to talk to their clients. Save your money save your appliances and time stay away from this rude and unprofessional people. Last but not least dishes are still not drying because it was a wrong Disgnostic to begin with and can’t risk my dishwasher anymore to this unprofessional company and untrained techs.
HORRIBLE COMPANY STAY AWAY
STOP YELLING ON YOUR CLIENTS. Definitely not giving them my business they lack some basic ethics especially The lady who always picks up calls.

The technicians are wonderful- they are communicative, helpful, kind, and timely. We have been using BFS for 5 years now because their service is so good.

The customer service is horrendous. Lisa is who typically answers the phones and she is rude, dismissive and acts like it is a huge chore to get on the schedule. I've talked to her on three separate occasions this year and each time I talk with her it gets worse.

This most recent exchange I was simply trying to get on the schedule and when I said I couldn't do mornings because I take my son to school and wouldn't be home in time her response was "what do you do stay there all day with him or something" I dont really understand how that is any of her business or why it should be a contributing factor to getting a tech out to fix an appliance.

In a previous encounter with her instead of simply getting me on the schedule for AC service she spent 5 minutes trying to tell me how it is completely normal for my AC unit to run upwards of 8 degrees higher than what its set at. I didnt call to get a lecture on how to operate an AC unit I called to get a tech scheduled to come service my unit.

We would like to stay with BFS because we truly do have nothing but good things to say about the technicians but if the customer service remains how it is with Lisa then we will be taking our business elsewhere.

Scheduled to have heater fixed today after a long time without heat. They called to tell us the appointment was coming by by 1pm. When the technician didn’t come by called and we called back slightly over 10 minutes after and Julia said their guy was in rowlett then coming to our house next. Then no one showed up so we called back and Lisa said there never was a guy in rowlett and no one was coming to fix our problem. Bad customer service over the phone by Julia and Lisa. I never leave reviews but they were very unprofessional and rude.

I have been dealing with BFS and my dishwasher since July. Initially when they came, I showed the technician the broken part. Did he replace it? No, he replaced another part. Did it work? No, he had to come back 2 more times and it is still not fixed. On the 3rd visit, the technician said he has to take it in but didn’t know how to shut off the water so he had to contact manager. A week later and now FOUR days that I have had to take off work. The manager shows up and examines the dishwasher. Do they take the dishwasher? No, it needs a new part. The same part that I showed the technician in July. Now, I have to take ANOTHER half day off of work so he can come replace the part that should have been ordered 6 months ago. I am a teacher and only give 7 days through the school year. 5/7 have been wasted on time with BFS. This company is incompetent and is a waste of time. I do not recommend.

Trey Johnston was amazing and always takes care of my AC system in my home. Customer service is always great, and he is able to work with your subjective conditions. Amazing dude

Horrible customer service - unhelpful, callous, and argumentative despite having a service contract with them. Do not recommend their Fort Myers' location.

I had called for my A/C Service and got a technician scheduled for last Wednesday. I got nobody to service and called to find out. I was told that the technician had family emergency. and I would have to be rescheduled for Tuesday morning. I am calling today/monday and i am being told that they tried to reach out to me on Thursday and Friday and the call was directly going to voice mail and my mailbox was full and they could not leave a voice mail. I see voicemails from different folks on my cell phone over the past week till yesterday. I double checked th enumber and I see they have correct phone number. I am not trusting this company

Three visits and tech didn't fix dishwasher. Then they took it in . Six weeks later, no dishwasher. During this time we had a leak from the coil attaching to dishwasher that leaked under floors all this time. Had to install new floors under stairway. No way to replace warped wood floors. Supposed to show up today, no show. Extremely rude office staff. This company is a joke.

Driving on busy I35 the driver of this vehicle decided that he didn’t want to slow down due to the car in his lane slowing down, the driver of the company van decided to jump in front of me causing me to swerve into another lane to avoid my vehicle from being destroyed. Then speeds off. After jumping into another lane I proceeded to drive he then gets behind me which I would call road rage. I’m driving 70 MPH. He then jumps in front of someone else they slow down and I took this picture. The license plate is VLB3912… The driver needs to be tested for alcohol and maybe possible drugs they way they were driving they are going to hurt someone. (Todays date is 9/23/24)

Don’t go for this company. Either they take your money or do nothing. My toilet keeps getting clogged, and I need someone with a snake or figure out the problem. The lady on the phone told the technician would come with the snake and clean deep to 6 feet. He came with nothing, he repeated “I don’t have the snake on my van”. What’s the point? Then I gave him my plunger. For what? To unclog my toilet that I can do myself. The point is my toilet keeps getting clogged. I asked if he could come back with a snake to clean deeper. No clear answer. LESSON: don’t go with them. They were not equipped and not ready to do services. I wish I could give them negative stars.

On December 24, the tech came out to look at our clothes dryer. He said a part needed to be ordered then they would return to fix it. Four business days later, on Dec 31st the company called saying they need money for a part not covered by the warranty. The credit card information was given. No responses, so we called today January 7th. The cord that we paid for hadn't even been ordered. They said they needed a picture of the cord, so I sent the picture. We are 14 days without a dryer, hopefully the part got ordered today. They should be ashamed!! If you dont have a problem with time on getting service, then get a Home Warranty with Broward Factory Service

Great

Great company

One of the best HVAC companies in the city

These guys are great. been using them for a decade.

The worst customer service.

Responsive service. Showed up 9 pm on a Saturday and fixed the ac for 2 guests that were visiting . Saved the weekend

Constant problems. Keep replacing parts. No faith in their ability to fix problems.

Terrible customer service - had a necessary repair that could only be performed by them and they refused to help remediate the problem. I asked to speak with the manager with hopes of remediating the situation and customer service refused. Avoid E D Miller Services like the plauge

I have known Miller Svc Company for twenty seven years and used their service 5 times since 2016. They are always punctual and their technicians are extremely courteous and responsive to the customer’s inquiries. The show respect for the customer’s home but wearing shoe covers (and face masks if asked). Their pricing is very competitive and I have never questioned their quality because they use the best equipment Lennox offers. I will continue to return to their company should the need arise with mine and my daughters HVAC systems. Thanks Miller Service Team!