Plumbing reviews in Dallas, Texas

I bought my house at the height of the sellers market without an inspection :/ Hence, no AC; old, inefficient water heater, and, ungrounded electrical wiring. Great America was recommended to me and, I've been exceptionally happy with all of the work they've done! First was my AC/Heating unit. They were quick with the removal of the non-functioning mini splits; and got the new unit installed quickly with no mess. They also work closely with a painting contractor who fixed the holes left by the mini split system. They replaced a faulty control panel on my new, tankless water heater. And finally, they had to ground my existing electrical panel and, install a cut off to it. They also, installed a 220 box for my hot tub and wired it for operation. Their work is always impressive. They do such an impeccable job; but, what makes me want to use them again, as well as recommend them, is that they always seem happy while they're working. I love that energy when they come out :D Great company! I strongly recommend them for all of your A/C, plumbing and, electrical needs!

Robert Keyser is outstanding! He took the time to explain everything thoroughly and was completely honest and upfront throughout the process. I never felt pressured or hustled—just genuinely cared for. Milestone’s slogan “Fix in a Flash” is spot on, but they should also highlight their exceptional customer service. And that Advantage Program? Absolutely amazing!

New customer. Called them to schedule a same day service. The receptionist told me it was $29 service fee. They came in and checked and figured out it is gas-heated and we don't have gas on. NO REPAIR. CHARGED US $149 extra, $179 in total. In a place where you could just tell us oh you forget to turn on your gas and we will really appreciate the service and be a loyal customer, you instead charged us $149 for a lesson. You call that a fair price? Will never use your service again. Thank you Milestone.

Clayton Berryhill just came by my house in the evening after I put in a call about a potential warranty for my system Milestone installed. He was very thorough with the process and ultimately the root cause of the issue which was just a clogged line. Fixed the issue quickly and gave great tips of what to watch for in the future. Great customer service as always from Milestone.

Service is amazing. Team is kind, knowledgable and responsive. So why a 2 star review? Because i just paid a bill and there is a flat 25 fuel surcharge. I am a milestone member and I too consume gas to get to work. I don't pass that down to my family. Fuel fluctuations are part of the cost of doing business. Do customers get a credit when prices drop?

Easy fix and a simple flat rate for the service. In the end it’s not always about how fast it’s completed, it’s about knowing what to do make it work again in the fastest way possible. With knowledge comes reliability. This was an easy fix and I’m so thankful for that.

Jose was eficient and courteous. I enjoyed his service. Milestone service is always on point. I highly recommend them.
Arturo Morena arrived on time and completed the job ,air condtiiner compressor replacement, very efficiently. As always all of Milestones technicians are really really good. My home is a testament to Milestones' service as I have multiple jobs performed by them. Never a problem.

The treatment today from Milestone was a breath of fresh air. They did everything they said they would do in a super professional and timely manner. The quality of the product was impeccable

Ricardo is amazing! He's the best and most courteous repairman I've come in contact with in a long time. He explained everything that was done as he went along, made sure I understood, took pictures, and put everything back the way it was before he left. I am very pleased with the service I received!

Thank you again, Ricardo!

We had a $30,000 AC installed a year ago. It is now leaking condensation for the second time. While we really like that they are very nice on the phone, the soonest they could get a tech out is in 6 days. I should also note that we bought their Advantage Service plan. Because we are going to be travelling when they had a first available appointment, we will now be dealing with this second leak for three weeks.

We really do like Milestone and have used them several times for other repairs but we will now be shopping around a bit more for our service needs. Milestone will no longer be out automatic goto for home service issues.

Willy did an amazing job hanging our new chandelier. Excellent service. He did a free safety home inspection too.

Milestone has been great for us! I like having multiple systems covered by this one company because it’s a one stop shop when I need to replace, repair or service anything. Specifically, Ivan came today to do a maintenance call on our HVAC systems; he is very easy to work with! Good, clear communication, friendly, great attitude and answered all my questions while not making me feel silly for asking. We are members of the Milestone “advantage program” which is completely worth it in my opinion. I like to be able to have someone come out and check something when I hear suspicious noise or when I get an error message. With their program, there’s no visit fees; only the cost to repair if that ends up being the case! It really just gives me more peace of mind, knowing I can have an expert come take a look right away at all these expensive systems for no cost.

If I could give more stars, I absolutely would. My husband accidentally drilled into the main electrical line into the house last night and luckily was not injured. We were looking at tens of thousands of possible damage and repair. Milestone came out the morning of the very next day and bent over backwards to find a creative solution so we didn’t have to replace the existing wires, panels, and system. We deeply appreciate their ingenuity and hard work. I would absolutely recommend them for any electric emergency. Shout out to Jacob and Josh for all the help!

Max martini from milestone really knows his craft. Came out and found the problem
With my unit in about ten min. Had four other techs from a different company come out and try to diagnose this issue and no change. After two years of this issue got it fixed In about thirty min. I highly recommend this company. And Max Martini was the tech. Super cool guy and knows his craft.

Robert was excellent. I had a plumbing issue where the toilet was not flushing properly and water had backed up due to a drainage problem. Robert was thorough in identifying the root cause and clearly explained what was happening and what needed to be done.

He was professional, knowledgeable, and took the time to make sure the issue was properly assessed rather than rushing through a temporary fix. I really appreciated his attention to detail and honest communication.

I would absolutely recommend Robert to anyone needing a reliable and skilled plumber.

On 11/17 Jacob Kellar and Eduardo Cardona both came to my home to assess my electric needs. Both were very polite and professional. They seemed very knowledgeable and passionate about their job. They were able to address all my questions or concerns.
On 11/18 Tyler Spears, Jeff Meier and another young man (didn't get his name) came out the next day and performed all the electrical work needed to upgrade my panel. They worked hard 9am until after 5pm to until the job was done. They tested all the lights, explained and walked me through everything that was done to make sure I understood and was satisfied. I would definitely recommend Milestone Electric to family and friends!

I had a heating unit out of service. Mason arrived promptly and fixed the unit promptly. He diagnosed the issue, assured that my manufacturer warranty was applied and fixed my unit. He was respectful of the property and left the area clean and orderly.

Nathan and Garret were fantastic. Diagnosed the problem, gave me options, solved my problem. Very friendly and helpful. Cleaned up afterwards. Very satisfied. Two fine young men.

We had a plumbing issue with our bathtub overflow leaking. Chad from Milestone came out and quickly found the issue and made the necessary repairs. He had to cut into our wall to access the leak, and he made sure his cuts were clean and straight so we could easily have the wall repaired afterwards. He also used a drop cloth for the debris so our house didn't get messy in the process. Chad was polite and professional, and we plan to use him in the future if we have any other issues.

Thank you, Emely, for your excellent work. She was very patient with my limited command of English and showed great empathy towards my dog. He maintained his professionalism at all times, carefully reviewed the electrical system, offered me his recommendations and explained the available plans.

Logan did a great job explaining what he was going to do, and then took me through the video of what he saw in our ducts and unit. There was nothing that needed done, even though a major competitor in Dallas wanted to charge us $1,000 for work they said needed done. Logan did not charge for the visit. Also appreciated the feedback on something else that needed looked at as well