Plumbing reviews in Dallas, Texas

Daniel was punctual, friendly and efficient. He took very good care of us. I hope I don't need a plumber again, but if I do, he is my go-to. Thanks Daniel.

My Moen bathtub/shower valve handle became very tight and difficult to adjust. I used Yelp app and Loop Plumbing responded within 2mins. I spoke with Daniel, he came out within 90mins and replaced the defective “cartridge” in a very professional and expedient manner. Daniel clearly was very knowledgeable and experienced! Besides his quick service, he also was very willing to explain things and answered all of my questions. I’d give him 10 stars if I could! Highly recommend Steve R

They were fantastic. Tom & chris were the 2 that came gave me a quote to replace ALL my gasolines.. very reasonable on prices. Out of 9 other companies i picked them. I kinda interviewed when they came, they answered all my questions & concerns, they explained every step of the way. Got the permit very fast 1 day other comp. Said its taken up to a wk to get it! We have a 5 day old baby, they knocked softly never rang the doorbell. Understanding of my 3 big dogs, i did have to let them out couple times but they came in the house did other work. Got inspector out here quickly & called atmos (gas comp. They found leak & took my meter) 2 hours before they finished knowing it would take HRS for them to come do pressure test & approved to turn it back on. Atmos WILL NOT come in a home because of covid19 so tom & chris stayed so they could light my pilot light! They were very fast, even digging in my back yard. They did both wear masks, had hand sanitizer, cleaned the backyard all up, they did have to cut a lock off my fence replaced it at no charge, cleaned my hallway as they had to put new pipes for heater & put in a new handle to turn off hot water heater for just in case. With no extra cost.. there was no hidden cost. They were on target with the quote they gave me. I'll be using them to put ALL new water pipes in! I even had to leave them for a few hrs, with access to yard & inside my house i trusted them 110%, give them a call before you commit to another company, you wont regret it! Best experience with home repairs I've ever had

Was told by 2 companies (Devard’s & Ben Franklin) both water tanks were toast. Called Atlas for estimate. Sonny was honest and fair. Expecting to change two water heaters, his plumbers came out, changed one tank, and were able to fix the other! They were on time and professional. Definitely an Atlas customer from now on! Thank you!

Called for water heater issues, from the start they were much more interested in selling a new one rather than working thru issues. Having the mfg. of the water heater on the line was not helpful in getting this company to be responsive. The techs sent out seemed way in over their heads for this simple task. Wasted a lot of money, and left needing to hire another company to fix their mess and issues caused. Not sure how they got Angi certified. Would not recommend.

I chose Atlas due to the positive online reviews. My experience was a little different. About 3 weeks ago they came out and diagnosed a faulty gas valve in my residential water heater. During the eval they told me the water heater was 7 years old and the part was out of warranty. I pointed to the pressure relief valve and asked what they thought about that valve’s condition. Was told it was fine. I was given a verbal price of $350 to repair the gas valve. I approved the work.

An hour or so later they finished the work and presented a bill for almost $600 with $375 being the price of the part. When I questioned the amount the plumber told me “the part cost more than I thought”. So I paid the bill and they left.

I did some research and this gas valve can be purchased online for $125. I know they cannot but parts online, but hard to believe it costs 3Xs the online price.

A week later I called Atlas hoping to get an owner or manager to discuss this bait/switch pricing. Instead of an owner they connected me back to the same plumber who came to my house who then told me I misunderstood and when he said “$350” he was only talking about the price of the part. So why did he tell me “the part cost more than I thought” to justify charging almost double what he quoted. To be fair he did offer to refund some of my money because "we don’t want unhappy customers”.

But the reason I am writing this I because on 9/2/19 I noticed a pencil sized stream of water coming from the pressure relief valve overflow line. Yep, the same valve I was told was okay just 2 weeks ago. A little online research shows it is recommended to test the valve annually and change it every 5 years. He knew the unit was 7 years old, AND I specifically asked about the valve. He should have recommended changing the valve while he was here. So instead of playing another $600 I repaired the faulty pressure relief valve myself.

The good: the gas valve was apparently properly installed and the water is hot again. The not so good: bait/switch pricing; poor dispute resolution practices; lack of knowledge about pressure relief valve service intervals. Verdict: I will not be using Atlas in the future.

We needed work on a bathroom faucet and aerator and the handle on hot water in one of showers. I received notifications of when the repairman was going to arrive and he was right on time. He identified the problems quickly and attempted to fix with what he had on hand. However, both problems required additional products and he indicated that he would pick up and come back tomorrow or as scheduled. He was very professional and I appreciated his explanations. Would definitely use again.

We needed a new toilet recently and found Atlas Plumbing on Angieslist. I discussed the situation with Sonny and indicated we had seen a Kohler toilet at Lowes we liked. We discussed various options, the cost, etc. They came out about 4-5 days later as planned and I had them install 2 new toilets. We are very satisfied with the product and the service they provided. We would recommend them to others of course.

The Atlas team is on time and professional. We continued to have a small problem on our water heater and they cam back out again to fix the problem at no charge. They have been great to work with.

Ben & Ryan with Atlas Plumbing came out the same day I called. We had a outside faucet leak. Ben & Ryan fixed it right up, (at a very fair price) and we will be calling Atlas in the future. They were a pleasure to deal with!

Ryan and his partner did a great job putting a new water heater in our attic! This is the 3rd time I have used atlas plumbing and their plumbers and knowledgeable and do the job right! Will def use them in the future if we need to.

Needed a Gas Line added to the kitchen. I was presented with a couple of options, and we looked at them both. The construction of the house precluded the interior extension - it would have required extensive renovation at a considerable expense. We chose the exterior route, knowing that it would involve excavation of a trench. The price was very fair, and in line with other quotes we received. I was very impressed that I received confirmation from the owner, and the work that was done was excellent. Super impressive!

Prompt response, but poor service. I called with two very specific jobs in mind. Needed to replace a copper line that went to my dishwasher that had cracked. I specifically requested a flexible dishwasher water line be used so I wouldn’t have this problem again with the copper line. When they came, they didn’t have any dishwasher water lines and they didn’t want to ‘waste my money’ going to get one. So they replaced my broken copper line with a new copper line and gave me enough extra copper that the dishwasher doesn’t quite fit in the space anymore. The other job I requested was to handle a faucet leak in the same location. I understand that the faucet leak is inside the faucet itself so could be handled by warranty from the manufacturer, but that didn’t stop them from spending time swapping out supply lines that fed the faucet unnecessarily. Again, they ‘didn’t want me to waste money’ on something the manufacturer could fix. The result is that the faucet is now in worse shape than it was before they attempted to fix it (it now wobbles freely from its base). In the end, I felt like I wasted my money on a couple of solutions I didn’t ask for, that are in some ways improved but mostly just a disappointment. The bill was 2-3x what anyone would’ve predicted for the work I described. After complaining, I got a small discount on the labor, but not enough that I am likely to use their services again. I had a great experience with them for a few small jobs back in 2013, but I did not feel like I got the same value in 2020. They offered to come out for free for follow-up work if I got the parts needed to finish the jobs, but that is too small a consolation for my disappointment.
Edited to add: the same evening I ended up having to go to Home Depot to buy a new faucet and just installed it myself (which was a major pain). The old faucet was throughly destroyed. Not their fault exactly, since it was already pretty well out of shape, but it was significantly worse after they messed with it. They suggested I could get it repaired under Moen’s lifetime warranty, but that was not useful for me since I wasn’t the original owner. I will leave the review at 2 stars because the new shut-off valves were easier to work with, but no way they were worth what I paid for them.

I have used Curtis at Atlas for years. He has left Atlas, and my first experience with their new plumber was terrible. He spent three hours looking for a leak I have in one bathroom and trying to find out why I had no water pressure in another bathroom. He found no cause or solution for either, but charged me $500., so I paid $500, and have nothing resolved. I will not be using Atlas in the future.

Unfortunately we had a slab leak under our house, but Atlas did a great job locating and fixing the problem. They were able to fit us in quickly and did a thorough job explaining what was needed. Definitely recommend them.

As always, the people from Atlas were punctual, professional, and competent. I am always pleased with the work that they do and the manner in which they conduct themselves. I have been using Atlas' services for about 10 years and I recommend them most highly.

Atlas Plumbing & Heating installed a new condensate drain line for our air conditioner system. For the initial service visit we were lead to believe that actual work would be performed, but the two people who showed up just looked around, described possible solutions which were unacceptable to me (e.g. dump the water onto the grass), and then charged us a quotation fee to cover the cost of the visit.

I discussed the work with the owner of the company and what he described to me was much more agreeable and would meet code requirements.

After we agreed to the stated cost (very high!), two workers showed up and installed the new condensate line. The proposal said that the condensate line would be attached to the air conditioner, but the workers did not know how to do that (due to system-specific plumbing) so a lesser charge was agreed to, and we used our normal AC repair company to do that part. The difference we paid our AC repair company to finish the work was very similar to difference in the reduced charge.

The workers were clean and tidy, and the people who did the work seemed to be very dedicated. The team leaders seemed reasonably well educated and were easy to talk to. The condensate pipe which was installed appeared to be installed as expected.

After the work was done, we learned that one of our AC ducts near where the work was performed was totally destroyed. There was mention about damage to ducts at the time. Cold stinky air (almost like a sewer) blew in through the duct all night. The stinky duct is now blocked with a towel. Destruction of the duct was confirmed by our AC company, so now we need to pay an AC company to replace the duct.

Yesterday I had the pleasure of waiting for Atlas Plumbing to show up and then paying over double what I expected. I was originally assigned a 10-12 morning time slot, but then received 2 phone calls delaying that till 1:30 when their guys showed up. I needed them to unstop an upstairs sink drain line that 2 sinks were connected into. I suggested that the plumbers access the lines from a readily accessible sink line in a restroom. They decided they didn't like that idea and wanted to look for a stack vent to go down on the roof. After exploring that option, they decided my idea was better (about an hour later). They ended up running their auger down the main 1 1/2 " sink line and said they encountered a grease buildup about 30 feet in. So an hour and a half later they presented me with a bill for $ 522. This was over double what I expected. I had been told by their dispatch that there would be a $79 trip charge and $42 charge per quarter hour. They ended up charging me the $79 trip charge, but $ 63 per quarter hour, because they had 2 guys, and a $ 25 Auger rental charge. I contacted the Owner to express my displeasure at being overcharged. Ben called me the next day basically to explain their charges. He said while they did quote me a rate for just 1 guy, he was glad they sent 2 because they needed 2 guys to carry their Auger up the stairs to the 2nd floor and would of had to come back if that guy hadn't been there. We discussed it further, but it went nowhere and now I'm out the $522 for something that shouldn't of cost over $250. On a positive note, Eddie and his helper made sure they cleaned up after themselves, which was much appreciated. I will also point out that Eddie told me that Atlas would only warranty their work for 1 day. In my conversation with Ben, he extended that to 30 days.

Atlas did a fantastic job on our leak. The were very professional. They responded promptly and kept us informed. They were reasonably priced. I would definitely use them again and would highly recommend them.

We have used Atlas 5-10 times and HIGHLY recommend them! Atlas does things right the first time AND stands behind their work. We say this from experience! We have hired a number of other plumbers and have never been nearly as satisfied.

Eddy was friendly, punctual, professional and went right to work. Got in and out in record time and the cost was so reasonable.
Amy at the office is so helpful, and friendly even tho it was the end of the day. Top shelf experience and I highly recommend Atlas.