Plumbing reviews in Dallas, Texas

This is no longer the Atlas we have known and trusted for years. Under new management they no longer honor long standing customer relationships. They surprised us with a new policy of charging for estimates (never provided)even after they failed to resolve the original problem they were called for. Great, honorable, ethical company for years, sorry to lose them as a vendor

we have used Atlas multiple times. The last one was a water leak and they were booked up for 3 days! However, they "promised" to fit me in if they had a cancellation. And Yippee! They did within 30 minutes! Way to look after your customers! THANKS

Extremely satisfied. They did an amazing job of setting expectations before and during the services and definitely overdelivered. Haven't had great experiences with plumbers in the past and Atlas is absolutely now my "go-to" for anything.

We have used Atlas Plumbing for several large and small jobs including a large cast iron drain replacement and additional smaller jobs including a water heater replacement, pressure water leak in the yard, and gas line replacement. I have had nothing but great things to say about the crews that came - always very professional and did a great job each time. Sonny (owner) was very involved, answered innumerable questions, and checked in frequently with the large cast iron job. Overall, highly recommend.

Fantastic service...very honest and straightforward advice. I had a disaster using another company and was lucky enough to find Atlas. Sonny and his team are great. They are now my first call for any plumbing needs!

When I called Atlas for a problem with getting hot water to our facets, the office receptionist listened carefully and patiently to my problem, then gave me an appointment...she was SO NICE, and then Sonny, the owner, got on the phone and explained to me in detail the possible causes of our problem which 3 visits by 2 other plumbing companies over the past 2 weeks to our home had not been able to fix. With Sonny's help over the phone, I was able to follow his advice and solve our problem completely! They went out of their way to help me as if we were old friends in a small town. Who offers that kind of service these days? NOBODY but Atlas! I didn't need the appointment after all, but I will most certainly use Atlas Plumbing for ALL our future plumbing needs.

We had a gas line we were unable to completely turn off. We called Atlas and they responded immediately. The gentleman who arrived knew exactly what to do, did it quickly and made a very reasonable charge. We will definitely use them again.

Had some minor issues with one of our toilets in the house and one of our sinks. They came out same day to fix and even took time to explain to us what was wrong and gave us an idea as to how these problems could be fixed in the future if we wanted to do it. They were very professional and courteous and took time to really help us understand what the main drivers behind the issues were, which was way beyond what the expectation was. Thank you Atlas!

Such a great business! I had a call with Sonny and I was trying to get an estimate for a previous subs work that led to my shower leaking. Instead of taking easy money, he directed me to checking if the previous plumber took out a permit and whether it was filed with the city. It was not and now has giving me leverage to help with my dispute. I can't say many would have done the same but I will recommend this company to all my friends and family simply because they are honest. This is so hard to find these days and I will be a reoccurring customer going forward. Thank you deeply, Sonny!

I have worked with Atlas Plumbing on a couple of jobs now and they have been great every time whether it was fixing a loose pipe, a stopped up drain or sink, or when my water heater burst.

A few weeks ago my water heater started leaking and they had somebody come take a look the same day to stop the flow of water so that they could order and replace the water heater.

After they finished the job they also cleaned up the whole job site so it was like it was good as new-

Would definitley recommend Atlas for any plumbing needs

They did a good job with the install and were professional, concerned with their service. This would be 5 stars except that they had to come back to repair a gas line leak and bring drain pipes up to code. However, that being said, they were very fast to come back and correct the problem. Mistakes happen and I would definately use them again because of the level of concern. The water heater itself and install was done very well and I was impressed that the plumber took the time to replace the flex hose input and output with copper tubing without asking. They are a good company and provide great service.

Atlas showed up on time, walked me through what they needed to do to get my job done and did it extremely quickly. The job came out perfectly. Their Customer Service person was also very good at scheduling and keeping me informed on their arrival.

I couldn't give this review on Angie's List, so I'm giving it here. Basically, I had a toilet problem that I attempted to solve on my own and couldn't. I requested a plumber and Atlas Plumbing gave me a call. Not only did they give me extremely helpful advice during the 10 min call, but it was free.

Clearly, this business is extremely professional, and they care more about doing good work than milking you for every dollar. Would recommend.

After getting a $16,000+ estimate of work and repairs from another plumber, I called Atlas to get a second opinion. Ben spent a significant amount of time walking through the video diagnosis performed by the first plumber and talked me through my best and worst case scenarios (all of which were much less than $16,000). His crew arrived at my house a couple hours later and began to perform repairs. After about an hour of work, the technicians had completely resolved the issue and my total bill was under $400. Needless to say, my wife and I were ecstatic with the service and professionalism demonstrated by the entire Atlas team.

Outstanding work. Very professional and extremely thorough. Fair, reasonable pricing. Honest and transparent. We’ve used several different plumbing companies in DFW. Atlas has diagnosed and resolved plumbing issues that other companies were unable to fix! They’re the only plumbing company we use now, and I highly recommend them.

Atlas was recommended by my tankless water heater (Rinnai) and did a great job. The tech was very knowledgeable compared to two companies I used previously that did not resolve the issue. I will never use ARS for any services in the future. Atlas saved the day going out of their way to come out last minute on a Friday afternoon to get our hot water back working for the weekend. I was lucky to call them. Thanks

Atlas was recommended by a friend so I called them.
Oliver came and did a great job completing my job quickly and efficiently and asked if I had any other plumbing issues which I had, (new flaps in the commodes) that needed to be exchanged which he completed.
I recommend Atlas plumbing and will call them in future for all my plumbing needs
Thank you Atlas
Mike Jackson

Gas leak detection. After a gas leak was detected and our gas was shut off I called Atlas. They arrived within an hour and began testing. The servicemen were efficient and repaired the leak without delays. They asked to stay while I called ATMOS to return and turn the gas back on so they could tell what they had done. I was very impressed. I highly recommend this company.

It is unusual to share a review for a company that never actually did any work! However, I called to ask if Atlas could send someone to deal with a sewage smell coming from our master bath. Atlas had other appointments and could not get to our house until the following day. Due to the anticipated delay, Sonny gave me a tip on what I could try to mitigate the issue immediately, that would eliminate the need for him to charge for a visit and it worked!!
Nice to know there are still reputable businesses out there!

They were good and very nice overall to deal with. We needed plumbing work ASAP and I talked to a lady who was very nice and she said she would have someone call me right back. I had to call them back and I talked to the owner's son. He was very nice and tell him I decided to go with Roto Rooter because I needed someone that day and could not wait however I ended calling Atlas back because the Roto Rooter guy (he was very young) could not tell me who I needed to fix my sink that had fallen. The owner's son at Atlas took the time and explain to me who I needed and gave me a recommendation. Unfortunately I ended up getting someone else to fix the sink and I called Atlas the very next day to hook up the sink and a new garbage disposal. However the part I am not the happiest with Atlas has to do with the plumber himself because when I asked him about a part in the sink if he had match to the part he said yes, but his part didn't match my sink. He was very professional and knowledgeable about plumbing. He did do a great job otherwise but I could have done a better job replacing the part to my sink by going back to Lowe's and getting the part myself. Am I happy with Atlas and their customer service? Yes for the most part but if you want parts to be matching inside your sink I suggest you buying the pieces yourself and handing it to them because they won't have it otherwise. They are very accommodating when you need someone ASAP and helpful too!!!!

Atlas plumbing is amazing! Where do I begin... The way they treat customers you don't get anywhere else. The service, knowledge, cleanliness was perfect. I had other plumbers out three and four times for the same problem. Atlas knew the problem within minutes and fixed it to my satisfaction. Great company, great people, family owned, will use only Atlas.