Water Damage Restoration reviews in Dallas, Texas

Jesus and Leah provided exceptional service when I encountered water damage at my home. Jesus arrived promptly, assessed the situation thoroughly. His expertise and professionalism were evident throughout the process, leaving me feeling reassured and confident in my home.

Leah's attentiveness and efficiency in the office were remarkable. She handled my initial call with empathy and urgency, swiftly coordinating a same day visit.

Together, Jesus and Leah make a formidable team, delivering top-notch customer service that exceeds expectations. I highly recommend their services to anyone in need.

Servepro was initially great immediately following my water heater disaster. They responded quickly and helped stabilize the situation.

Hiring them to help contract remodel construction was a MISTAKE. Based on my experience, you might as well find the services yourself versus paying them to do the contracting. We had little to no support. I’m sure if this is read by the person that “helped” us that he’ll have lots to say, and feel free to experience yourself if you want the frustration.

In the end, the remodel guys that serve pro chose did a great job. The bathroom looks good a month later. I’m sure I expected things to move faster than they could AND I believe ServePro didn’t communicate clearly or level set expectations early on. Once that 80% payment was sent, you just get to ride the delay wave.

This is just my experience. Sounds like others had a better experience so hopefully if you’ve read this you will either have a better experience or choose somewhere else.

I’ve worked with SERVPROs across Texas because of my commercial buildings. Last month we suffered a water damage leak due to a pipe burst in Dallas.
We spoke to Steven and he provided a great step by step and an estimate.
SERVPRO of East Dallas has been the BEST water damage restoration company that we have worked with. Will use their services again!

Serve Pro East Dallas has excellent service and efficient workers!!! They did a great job of with our bathroom leak issue and cleaned up everything when the job was completed. The customer service is on point and Andy was very patient and helpful with our paperwork process! I highly recommend Serve Pro East Dallas.

Can't say enough great things about Servpro of East Dallas. They are a wonderful company. Danny Knight was very helpful with the damage I had, he was very knowledgeable and meticulous in his work. He got the work done quick and thoroughly . I highly recommend Servpro to any friends and family for any water/fire damage. Thank you guys for all your hard work.

We do not live in the east Dallas area but when hurricane Helene hit Greenville, South Carolina, Servpro East Dallas traveled to our area to assist with cleanup. We were honored to receive a call in order to partner with them for debris cleanup. They did fantastic work at every house and project they took on. When they were through with each home, we hauled away the debris. Everyone from this company that we met was professional and hard working.

We have used Brian and Servpro of East Dallas twice now for water damage. Brian and his guys were so great! They were super considerate of working around our family in our home and incredibly responsive. And their services really helped minimize the damage. I highly recommend them!

We live in a pier and beam house in East Dallas and had a hot water pipe break under the house causing a lot of water and humidity damage. Although the insurance company was a nightmare, ServPro was amazing from the workers that came daily to the managers to the administrators helping handle the insurance claim. We really appreciate all the hard work, patience, and dedication to our repairs.

Brian is very professional, would do business again

Brian and his team are remarkable!

Good

Recommend this Balch Springs location! Very professional, quick response to questions and concerns.

The manager let me know that help would arrive within a couple hours right after the storm came by. They cleaned out all the damaged furniture. Made everything less stressful.

These guys were GREAT! We had a minor fire in our kitchen and Servpro of Baluch Springs deodorized the house and cleaned up wonderfully! A++ Highly Recommend!

5 star experience, definitely with Serv Pro. They were professional, they were hard-working, well-organized. Their professionals explained the process, were methodical - just everything I think you want and need. Additionally, it was good to hear the well wishes from Serv Pro professionals. They not only got the job done but expressed that they cared about a positive outcome. Could not possibly have gotten a better group of people. I highly recommend Serv Pro.

ServPro was very professional and showed up within an hour of calling them, even during the ice storm. They were quick and made this stressful process as smooth as possible. Not only would I use them again, I would not use any other company. ServPro is quick, efficient, kind, and professional. I highly recommend using them.

Brian helped me with my business after being flooded with water due to a storm. They performed water damage repair services and helped my Balch Springs business open back up. Thank you servpro.

Servpro came out to my balch springs home. The fans they installed ran through the weekend and we were happy to see all of the water extracted! Whole process took 4 days.

We added SERVPRO of Balch Springs to our vendor program here at Marisol apartments. They performed water damage inspection and gave us all the information we needed! Thank you Steven.

SERVPRO was the first company that I reached out for because they were close to my Deep Ellum home after it suffered a pipe burst from the winter weather. They installed their green equipment and extracted all the way. Thank you Brian!

Servpro was called out to my balch springs home to extract water damage and provide water cleanup services. They installed equipment and left it overnight. All water damage was removed. Thank you!