Water Damage Restoration reviews in Dallas, Texas

5 stars
Had a great experience with this team! They did an excellent job with mold cleaning and restoration — super thorough, professional, and on time.

Everything was handled with care, and they made sure the area was completely cleaned and safe. You can tell they know what they’re doing. I highly recommend them for anyone dealing with water or mold damage.

I had an amazing experience with Rainbow Restoration for my restoration needs. From start to finish, their team was professional, efficient, and thorough. They took the time to explain the process and ensured everything was restored to perfection.

Rainbow restoration was amazing! They were reliable, trustworthy, and handled everything from start to finish. Best of all, they worked with my insurance and got the entire job covered. I highly recommend them for any restoration needs!

Look no further! Rainbow Restoration of Far North Dallas exceeds expectations with their professionalism, technical expertise, and customer-focused approach to water restoration. Their team is very knowledgeable, communicates clearly, and utilizes advanced equipment to restore spaces efficiently while preventing potential damages & issues. They make a stressful situation much easier to handle. With their exceptional service and commitment to quality, I highly recommend Rainbow Restoration of Far North Dallas for any water damage restoration needs. Thanks for everything guys!

I want to take a moment to express my heartfelt appreciation for Keenan at Rainbow Restoration in Dallas. His dedication and kindness during a challenging time truly made a difference for me. Keenan went above and beyond to ensure that I felt supported and understood throughout the restoration process. I’m incredibly grateful for his professionalism and the compassionate care he provided. Thank you, Keenan and the team at Rainbow Restoration for turning a stressful situation into a much more manageable experience!

Absolutely Outstanding Service!

I can’t say enough great things about Rainbow Restoration of Far North Dallas! From the moment I called, their team was professional, prompt, and incredibly knowledgeable. They handled a stressful situation with ease and confidence, and made me feel supported every step of the way.

The technicians arrived quickly, explained everything clearly, and worked efficiently to restore my home. Their attention to detail was impeccable, and the quality of their work exceeded my expectations. It’s rare to find a company that combines expertise, genuine care, and top-notch service—but Rainbow Restoration delivers on all fronts.

If you’re dealing with water damage, fire restoration, or any kind of home emergency, this is the team you want in your corner. I’m beyond grateful for their help and highly recommend them to anyone in need of restoration services. Thank you for bringing peace of mind during such a difficult time!

Customer first. Those would be the two words to describe the level of service my family received from Rainbow Restoration. From the first interaction, Keenan always showed he cared and went above and beyond to show the customer first commitment. I would highly recommend Rainbow Restoration for any of your needs. Trustworthy, accountable, and always providing frequent communication. Exceptional people

DO NOT USE SERVPRO!
We had black mold come up thru our hardwood floors in 5 areas on the floors and in several places in the walls. It was hidden by area rugs so did not discover until it was dinner plate size in the dining room. We called ServPro. DO NOT USE THEM. It took them 3 weeks and 8 people to pack up our belongings. Why? Then another 8 months to remediate the mold. In the meantime they were cleaning and storing our possessions & furniture in a CLIMATE CONTROLLED Storage area. Our insurance paid for it. We decided to remodel our home. Due to many delays this took over 2 years to complete. All this time ServPro was storing our possessions & furniture in a CLIMATE CONTROLLED Storage area. Because insurance had a limit on paying for this we have been paying for this CLIMATE CONTROLLED Storage. When it came time this week for ServPro to deliver our possessions (clothes/office/wood & fabric furniture/kitchen ware, etc) we scheduled to meet ServPro at the storage area to determine what furniture we were bringing back into our newly mold free home. It had been nearly 3 years so wanted to refresh our memories.
Upon arriving it was a standard storage unit at a public storage facility. However, our unit was NOT CLIMATE CONTROLLED. you could see daylight where the walls didn’t quite meet the ceiling of the unit. So for nearly 3 years we & insurance have been paying for Climate Controled unit AND our furniture had been frozen & baked, our clothing was subjected to bugs and possibly critters. ServPro Manager was extremely rude when we addressed this HUGE problem.He asked if anything we were storing NEEDED climate control? WHAT? We paid for it!!!
They took the furniture back to “clean”. We don’t know when we will get it back. They threw out a large expensive area rug that had not been near the mold and kept the 2 area rugs that had been on top of the mold. Those are now moth/bug eaten anyway.
DO NO USE SERVPRO ITS A SCAM! THEY SPEND MONEY ON ADVERTISEMENTS BECAUSE THEY WANT YOUR MONEY. They have no interest in making sure you are taken care of during a very stressful time in your life!

Sean Killingsworth and his team were exceptional, professional, and walked me through every step of my water loss. I had a water heater malfunction and called Servpro. Sean showed up with his knowledge and understanding of the loss and the situation I was in. I have never experienced this before, and Servpro and Sean were there for my saving. I would highly recommend Sean at Servpro.

10 Stars! Dave and Adrian were absolutely amazing. They were both extremely professional, knowledgeable, and resolved our concern quickly. They arrived precisely on time. I am so thankful our problem was not a bigger ordeal, and so grateful to have peace of mind! I highly recommend ServPro and specifically Dave and Adrian.

Servpro has literally been a life saver. Reed and Chance were awesome, extremely professional and knowledgeable. Reed has been super helpful with explaining the entire process and answering all my questions/concerns along the way, literally going above and beyond. A big thank you to my claims coordinator Bri as well. She was amazing and kept me updated on the process, and handled everything with my USAA insurance company, definitely making it a lot easier on me lol! I’ve already recommended Servpro and specifically Reed and Chance to friends and family. I honestly don’t think any company could do a better job overall of handling EVERYTHING and making what was a disaster of a situation in my home, a relatively easy and smooth process for me and my family. Thank you for exceeding all my expectations!

Thank you for helping to save our home after this storm! Thank you for all that you have done.

Noah and Team Shaw conducted water mitigation at our home after a roof leak damaged our wood floors. His team was very knowledgeable, prompt, and took good care of us. I would recommend their services with no reservations.

A trusted name in the hands of a trusted family 👪

Great customer service, very knowledgeable and reliable company.

Cleaned up a sewage runoff in the house. Really great job!

Great customer service I will definitely use Your company again?

Crew showed up and I could tell they were very inexperienced. Took days upon days to get an estimate.

Tamaru was on time and spot on with service!

I had a leak and they were very quick about being able to evaluate the repair of it! What a relief!!

The most reliable and professional damage restoration team in the Dallas area. Appreciate this business very much for their help