Water Damage Restoration reviews in Dallas, Texas

We had an exceptional professional experience with ServPro team including Zach, Noah and Xavier. The regular communication from Zach is highly appreciated, he informed me via text for their arrival time. The whole team did an excellent job of removing and treating the mold caused by a roof leak, kept us informed and cleaned up daily. We are impressed by their work and happy to recommend them. This is the team we would go back to if ever needed. Thank you, Zach!

Zach and Nallen did a phenomenal job inspecting my home office for evidence of water damage and mold. They left the room spotless and left matching behind. They were extremely informative with their findings, next steps, and recommendations as needed. I'll be requesting them next time I call.

I had water damage in my home caused by a drain line backing up, which began buckling my hardwood floors. I contacted SERVPRO, and within a day their representative, Sean K., arrived to inspect the damage. He carefully walked through the home, documented every affected area, and explained the steps needed to remove the damaged materials and ensure my insurance company had everything required for coverage.

Sean and his team set up a commercial dehumidifier and confirmed with my insurance adjuster exactly what was approved for removal. He also offered to have SERVPRO’s reconstruction team provide a quote, which I agreed to. Jay H. came out the next day, walked me through the reconstruction process, and answered all my questions.

Once insurance approved the floor removal, Sean reached out right away to schedule the work. He and Reed J. arrived the following day, removed the flooring, and hauled away all the debris efficiently and professionally.

From my first call to SERVPRO to the removal of the damaged flooring, the entire process took only about 3–4 days—mainly delayed by my own availability. Sean, Jay, and Reed were all incredibly accommodating, working around my schedule and making sure everything was handled quickly and correctly.

I highly recommend SERVPRO and the team I worked with. Their responsiveness, professionalism, and communication made a stressful situation much easier to navigate.

Zach and his team (Ricardo, Dom, Nallen and Noah) were great from the moment they arrived at our house, which had been flooded. From start to finish, Zach walked us through a very emotional and difficult time. The entire team was patient, kind, and understanding and would answer any and all the questions we threw at them. They were also efficient and got the job done as quickly as possible. And as a recommended vendor with our insurance company, Zach also helped us understand the initial insurance process and was able to document all the details for the adjuster. In the end, Zach and his team managed and greatly exceeded our expectations.

We used ServePro - Team Shaw when our hot water tank broke and flooded our home. Our remediation team, Cole and Noah, were awesome! They were so patient through my tears of seeing my house ruined. Our movers, Sergio and Diego, are the best movers I’ve ever used. Putting our house back together was tough, but Joseph, Carlos and his crew worked so hard to make sure it was perfect. We are very thankful for the many blessings ServePro provided us during this difficult time.

Arquimedes and his team helped me tremendously and did an outstanding job in my home. Service was done efficiently and promptly and my home is back to normal! Customer service was great as Arquimedes was very understanding and considerate of my situation and guided me towards finding a solution. 100% would recommend Servpro!

My husband, Nick Donovan, and I experienced our first home flood today. Arqui, Joe Harrington, Keidel and Vicente got here within the hour of the call and stayed late into the night. The crew got straight to work and were extremely helpful and polite. They worked extremely hard and we are super grateful. We would highly recommend this team should anyone else experience the same unfortunate emergency. Five stars!!!!

Arquimedes, Brent and Vicente were quick to respond with mitigation project for my client K. Burns. Great communication!

I had the pleasure of meeting Matt Somerhalder from ServPro of Northeast Dallas, and I can't say enough about the excellent service provided! From the moment they arrived, they were incredibly professional, attentive, and knowledgeable. Not only did they do a fantastic job with the water mitigation, but Matt also went above and beyond in assisting with the insurance process, which was a huge relief.
Thanks to Matt and their team, my house was restored to pre-loss condition in no time. They communicated every step of the way, ensuring I was informed and comfortable throughout the process. It’s clear they care about their work and their customers, and I truly appreciated his dedication.
I highly recommend ServPro of Northeast Dallas and especially Matt for anyone needing water mitigation services. They are top-notch!

Servpro was outstanding, their crew arrived promptly after the emergency call, thoroughly assessed the situation, and explained the process in a way that was easy to understand. Their attention to detail was impressive, and they went above and beyond to ensure that every aspect of the water damage was addressed. They used state-of-the-art equipment to remove the water and dry out the affected areas, minimizing the damage and preventing mold growth.
What stood out the most was Philip and his teams commitment to customer service. They were considerate of my schedule, respectful of my property, and Philip kept me informed throughout the entire process. Their work was not only efficient but also of the highest quality.

I recently had water damage to my house in Lake Highlands. We were out of town when it happened, but thanks to great neighbors we were able to stop the water before it was a total catastrophe. I called Servpro and Brent and his team Bailey and Brandon immediately hopped on the problem. They worked till 9 o’clock setting the dryers and dehumidifiers while I was out of town. They were professional, courteous and dependable, exactly what you need in a situation like this. I 100% endorse Serv Pro and would give them six stars if I could.

We recently had water damage in one of our upstairs bedrooms. Keidel and Vicente did a great job of making sure every last spot was dry before they were done. They were very professional and answered all my questions during this process that was very new to me. I would definitely recommend this team if you ever encounter water damage in your home.

Joe Harrington at SERVPRO (Northeast Dallas) was exceptional to work with. Not only is he an expert in the field, but he is willing to go above and beyond to meet his client's needs. Joe is thorough, communicative, efficient, and professional. He thinks outside the box to find solutions to big problems. Joe helped find water leaks throughout my house that I had no idea were there. He developed a plan of action to remediate the mold in flooring, walls, and ceilings. He showed up on time, stayed late, and followed up until the issues had been completely resolved. I cannot thank Joe and SERVPRO enough for servicing my home with expertise, professionalism, and integrity.

Additionally, Matt Somerhalder quoted over $20,000 of demolition and reconstruction work with detail, clarity, and expertise. The guys at SERVPRO are outstanding, attentive, and really care about your needs. I was hesitant about using a company that could "do it all"---the cleaning, the mold remediation, and the contract work--- but boy did I choose right. I would do it all over again with Matt and Joe from SERVPRO, and will continue to refer them to my friends, family, and clients.

I had a great experience with the work done at my house. Everything was handled professionally and efficiently. I especially want to mention Keidel, who was friendly, knowledgeable, and made the whole process easy. Definitely recommend!

Joe and his team are very professional and efficient at taking care of their customers. You are in great hands during those stressful moments with this group.

When my house flooded, I was overwhelmed and didn’t know where to start. Thankfully, Joe Harrington from SERVPRO came in and made the entire process smooth and stress-free. He was incredibly detail-oriented, ensuring that every step from water extraction to drying and restoration—was done thoroughly and efficiently. Joe kept me informed the whole time, answered all my questions, and treated my home with great care and respect. I can’t recommend him enough for anyone needing restoration services. Truly a professional who goes above and beyond!

Arquimedes and Odie did an excellent job working in my house when I had water damage. They kept me informed of everything being done, were very careful with all my items that had to be moved, and making sure all was clean and safe for me when they left. Highly recommend this company.

I had an incredible experience with Arquímedes . Their team is super professional and you can tell they know what they are doing. From the first contact, they provided me with exceptional customer service, always willing to answer my questions. In addition, the results were impressive and met all my requirements. I would definitely recommend Arquimedes to anyone who needs quality services. They are the best at what they do!

Joe and crew saved my house after a burst pipe in our kitchen. They were a very courteous and professional team! Highly recommend when disaster strikes!

Servpro has been a pleasure to work with! Keidel and Vicente were the best. Unfortunately we had a water pipe burst and water ran for about two hours. They had the carpet pad ripped up right away and had tons of air mover fans and dehumidifiers set up before the end of the day. It affected everything from the carpet and carpet pads, all of the hardwood flooring, and even some cabinets. They handled everything quickly, professionally and efficiently. Also, a thank you to Archimedes (the supervisor) for keeping us informed every step of the way. I would highly recommend Servpro!

Keidel, Vicente, and Jose showed up at our house late (late!) Friday night after getting dispatched. They were friendly, efficient, and informative as they worked through their process. I would definitely recommend working with them again- although hopefully it's not necessary!