Appliance Repair reviews in El Paso, Texas

I have my appluance under warranty. My range started having problems. The "clickers" on one side didn't work unless I turned them both to on at the same time. I called Sears and a tech came out, checked it, and ordered parts. 6 weeks later I've had 4 appointments for a tech to come out and install the parts. Each time rhe tech has not made it.except for once. And he write on the Sears site "customer not home" when my door was wide open. He did not bother to call me or come knock on my door. I have an appointment today, May 10 2025. Their appointments are from 8 to 5 so I cannot go anywhere.
Let's see what happens. You'd think that wirh warranty protection theyd be more attentive to their customers.

Horrible service! Scheduled an appointment on Saturday, and it keeps being rescheduled by them. Very unprofessional. Don’t waste your time!

David was very professional ,
In his work and attentive to his customer. Highly recommend him. Hoping he is acknowledged by his company

It was a warranty.call for my electric oven by.American Home Shield. The repairman was very good polite and efficient

Great customer service, work performed to my standard.

The board on my fridge was out. The tech did absolutely nothing to check if it was burned out or what the problem was only thing he did was look for a replacement part. Found out they no longer make parts for my fridge so he pretty much said I was out of luck. My fridge started working 3 days later.

Appointment canceled due to technician just couldn't make it. I lost a full days work. No communication other than AI.
David was fine. No issues with him.
General information about Sears washers are not good. The computer went out within 2 yr period.
Washer is slow and I'll dump it if this goes out again. I was told, it will happen again.
Nothing can replace speaking to a human, AI will lose customers for your company.

David was excellent. He was friendly and efficient. 5 star experience.

Knowledgeable, efficient and great technician! My oven was fixed quickly! Michael and Elijah even tightened bolts and connectors that were not part of the problem (just a lack of quality control from ZLine products) to ensure the unit was properly functioning. This was the 3rd company to come out and address this issue with our oven and BY FAR the best!

Alonso was punctual and did a good job. There was not much wrong with my washer and now it is running fine again.

It was quick and easy. Fast service. Long wait for technician to arrive but once he got here it fast

Your employee was prompt, polite and very helpful. He diagnosed our problems and he promptly fixed them.

Terrible!!!! The technician read instructions probably form the manual online. Did not testing whatsoever, guessed it might be the pump, maybe the control board. Quoted $400 and wasn’t even sure that was the issue. No codes were tested, why did I just pay $130.00?

Alonso Chavira showed up on time after calling, Did his work quickly and neatly And explained what he Had doneas well. I was very impressed and would have him back anytime. George Bilbro

The technician was great - but the automated AI robot scheduling and communications system is maddening! You are not "allowed' to speak to a human which causes tremendous confusion and frustration. My appointment was scheduled, rescheduled and re-re-scheduled for one solid week - without any notification of change during business hours

He was very cordial and efficient and gave me extra tips on how to help my refrigerator run better.

My technician was very knowledgeable and explained the process step by step. They were on time exactly when they said they would an arrive. I would recommend then service to everyone.

Scheduling and communication is a nightmare! It's AI generated and you can't speak to a live rep. They schedule and re-schedule several times and it's frustrating especially if you have to plan your workday. Worst communication ever!

Technician did everything possible and explored multiple avenues in order to fix the stove. He was very friendly and I will definitely work with him in the future.

Our tech did an excellent job and will recommend him vigorously.

We have a very old stove and Michael tried very hard to find a part. No avail. However it did show us how the burner can turn on without having to light it. So I was very pleased with our repair tech