Appliance Repair reviews in El Paso, Texas

The technician checked the freezer and observed the rubber at the bottom part of the door loose in the middle. He promptly put it back together and the door closed completely, without leaving a space at the top of the freezer. We didn't notice the rubber was out of place at the bottom. After this the door sealed completely.

We took 3 days off from work and he never showed up. The parts finally arrived at my house without him even looking at our washer and the parts still have not been installed.

The tech did not get down at all, just parked and took off

Scheduled technician between 8-12, they were running late so they took it upon themselves to reschedule my appointment to another day, without a phone call, text or email. Horrible service before they even arrived.

Now it’s November 29 and still waiting
(It’s July 7, 2024) & still waiting)
I’m going to have to give them a one star. On April 2024 I called Sears appliance repair using Sears protecting home warranty. I requested repair service for my washing machine .When the tech arrived he was polite. he found the issue immediately with the washer. he disassembled the washer ordered some parts. The parts arrived. They did not fit. so he ordered the part two more times they did not fit now they are saying the parts where not delivered now they’re just giving me the runaround and they have given me three different fake case numbers and have not showed up on the appointment made leaving me with a disassembled washer and all those parts he ordered Plus, he billed me for his labor and never emailed me my receipt or a list of parts he has ordered .i’ve tried calling a number of times they just gave me the runaround and it’s 6/25/24 I’m still waiting I’m very frustrated. I’m going to have to file a complaint with Better Business Bureau & TDLR

MR David did awesome job . highly recommend to work on my other appliances . Hope DAVID WILL WORD ON MY WARHER REPAIR ON JAN 23 2026 . HIS VERY PROFESSIONAL ON HIS WORK ETHICS . MR DAVID SHOULD BE EMPLOYE OF THE YEAR .

David was exceptionally nice, courteous and professional. He arrived before my scheduled time and was thorough and detailed in doing the annual inspection. I didn’t pay anything as this was included in my protection agreement. Thank you

Very rude demeanor. Please have him reevaluate how he interacts with customers. If he doesn’t like his job, he should consider looking for something else. Even when asking for general information, his annoyed demeanor is evident. It would be understandable if he was constantly interacting with people, being pestered with questions, or hovered over while working, but that is never the case. He seemed annoyed since arrival. I'm a bit upset about his evaluation, especially since we found out the reason wasn’t covered by insurance. I hope this wasn’t based on his personal feelings or perception, and that this visit was handled professionally, regardless of his attitude, and reported correctly without being influenced by personal bias.

Very long wait times to get somebody out to your home scheduled an appointment to come get my dryer looked at couldn’t get seen till two weeks out. Finally, the day comes where I’m expecting them and they canceled on me very unprofessional on their part and then they want to reschedule me but not for another two weeks out. Communication isn’t great within this company.

I scheduled a service appointment and my appointment was rescheduled 2days in a row without notice. The tech came out with notification from sears. Tech was friendly and knowledgeable.

On April 30th, 2024, I scheduled an appointment with a repair company to fix my appliance. I had to take time off from work to be at home, but the technician never showed up. I was left completely in the dark with no communication from the company.

I then tried to contact the company multiple times, but had to go through an automated system and wait on hold for extended periods. When I finally spoke to a person, they were rude and unhelpful, claiming that the technician had reported that I was not at home.

After reviewing my security camera, I discovered that the technician had indeed come to my home, but had taken a picture of my security gate and left without even ringing the bell. I rescheduled for the following day, but the technician once again failed to show up or even contact me.

Based on my experience, I strongly advise against using this company for repairs or warranty services. The lack of communication and poor customer service are unacceptable. I urge others to avoid this company and seek out a more reliable repair service.

Rogelio delivered excellent professional courteous and friendly service. Efficient, prompt and knowledgeable. Thank you 👍! This was my annual preventative maintenance service on the washer and refrigerator. 🙂

Very quick and friendly service was notified of every step of my washer repair, called it in on a Thursday and it was fixed by Monday morning. Excellent customer service I truly recommend this company and also getting the extended warranty for your appliances definitely worth every penny.

Elijah was very pleasant, helpful and experienced in diagnosing the problems with the dryer. He was extremely supportive in assisting us through the next steps in getting our dryer replaced. I have nothing but high regards for Elijah!

He was very nice and polite. He was very efficient. Very upset with Lowe’s for leaving items inside the washer that the tech had to pull out and clean up after their mess I pay for set up and delivery and this is what you get parts left inside. But I thank goodness for Sears t Tech that come and clean up

David was excellent!
Too bad my Kenmore was ancient & beyond repair. I did get a certificate for the purchase of a new pair of washer/drier. Give David a +10 for his services & explaining in layman's terms what was going on with my washer. Thanks again, David💯

I have no complaints about the technician, he was polite and friendly.

However I would never use Sears Appliance repair again because they cancelled my first scheduled appointment after taking the day off of work and waiting around for the technician to show up, they cancelled more than half way through the day. And if you try to call in to speak with someone the only option you have is AI, they do not have the option to speak with a human!
I was very upset that I had to take 2 days off of work.

You cannot talk to anyone. Tech came out Monday of the week to repair washer. Error code an hour after leaving and have not been able to contact anyone. Went ahead and scheduled new appt for Friday of same week, text received to reschedule to Wed of same week, and then that was cancelled and rescheduled back to the Friday. Again, cannot talk to any live person to get support and help. AI system is lacking in trying to get any support or answers.

DO NOT EVEN TRY TO BOOK WITH THEM. This has been a horrendous experience. I tried to book with them because our dryer was malfunctioning . Everything is run by AI and it’s horrible.‘I finally did talk to a person and I did enjoy that experience. booked for Tuesday 1-5, and added washer prematience for $50. No I have to coordinate everyone
I’ve had to stay home. Tuesday comes and all of the dude I get a text that my appointment has been changed to Wednesday at my request!? I NEVER requested. And the only person I can talk to is an AI robot who gaslights me. No only are they changed I suddenly have FOUR appointments for All different washer and dryers … I have to call and cancel because I’m so confused on what all these appointments are. Finally I’m waiting Wednesday and I get a text about my appointment for Friday ! They asked me if I wanted to change it …. TO WEDNESDAY (my original appointment . ) fine sure I did. Well guess what NO ONE CAME. Is this a scam ? I don’t understand . Horrible horrible service . Zero stars if I could.

Alonso is a good technician, I told him the problem with the dryer, that it make a rumbling sound. He dismanteled the dryer. I asked if I could dry vac the inside of the dryer, he allowed me. I suggested the replacement of the six wheels, he inspected them and said they were still good. Unfortuantely although the cleaning helped a little the rumbling still remains but not as pronounced but the rumble is still there. The wheels I believe are out of round by visual inspection appear ok but unless you have is micrometer to measure out of round of the wheels you can't tell by visual inspection. The dryer still has that rumbling sound. I will resubmit another work order. Wheels need to be replaced, rumbling sound is stll there.

Elijah our technician showed up the very same day that we called in to have our stovetop repaired. He was courteous and highly knowledgeable of what he was doing. He explained everything in detail. I would definitely recommend Sears Appliance Repair.