Home Services reviews in El Paso, Texas

The owner from Diaz Company misrepresented his services. He claimed he would neutralize the urine odor but failed to do so. He charged us $80 for less than five minutes of work, applying a liquid that worsened the smell. When questioned, he stated it would take days or weeks to take effect, which was not our original agreement, and the smell was never neutralized, instead it became stronger even with the window opened after 3 weeks.

The smell became unbearable, and he refused to acknowledge the issue. When I refused to pay, he threatened me physically and when kicked out of my home he began causing a scene outside my home in front of neighbors until I paid him to leave.

After this experience, I was told to report him to the following agencies for deceptive practice and for threatening us.

Better Business Bureau website,

The Federal Trade Commission's Website,

The Texas Attorney Generals Office.

And the Texas Consumer Protection office.

Local police department

I have been using this carpet cleaning business for 3 years and he is professional and does a great job. You can trust him and he is also reasonably priced.

very professional and respectfu great service 👏 👍

Very professional, best in town!

I had 3 room’s cleaned and they were very professional took their time and also very responsive when booking the appointment, 5 stars over all, Recomendados exelente servicio

I had a really ugly stain in my living room’s carpet. My friend recommended me Diaz Carpet Cleaning, and omg they saved my life! Super professional and great results. 10/10

Highly recommend this company we have used them a dozen times now are are really satisfied the owner is respectful and a really cool dude if you need your carpets cleaned give them a call! Today they cleaned my trucks interior too, great job!

I’ve had some ugly and deep stains on the carpet in my room. I’ve tried everything and I couldn’t get the stains off. I stumbled upon Carpet Diaz cleaning the other day and decided to try and call them. They did an amazing job removing the stains!! I really loved their work and I’m super greatful !!!

Carpet Tech did an amazing job! Smells so clean & fresh in here now! The tech was friendly & professional. Would definitely recommend Diaz Carpet Cleaning and plan on using them for future use.

My carpet was really dirty and I thought I would never be able to get the stains removed. Called Diaz carpet cleaning because I heard the service offered was fast and good and it was. Great customer service and an even better cleaning job. Very happy with my services.

Called Diaz Carpet Cleaning to clean the carpets in my old apartment before move out and was very well done. Luis was very professional, efficient and polite and you can tell he enjoys doing his job! 100% recommended!

Awesome service! High recommend! Always does a great job! Call them for all your carpet and upholstery needs, we have used them many times and will keep using them for a long time. Thank you Díaz Carpet Cleaning

Thank you Luis for the thorough cleaning of the large sectional. It looks great! The stairs and second floor look good as well. We will definitely call you back for future carpet and upholstery cleaning services.

Great job today. I have used them for a number of months and highly recommend.

Team did a great job. It felt so good coming home to a clean home! Will definitely continue working with this company.

Amazing kind ladies! Michelle and Yvette work quickly and left my house sparkling!!

Very professional and friendly. Work is well done

The team was courteous, kind, and professional. They always do an amazing job.

I’ve had several appointments with your service, all have been very good. The cleaners have been thorough. They make sure what they do is satisfactory, asking for feedback as they work.

Great job!!!
I have them come every 2 weeks. They are very convenient and timely

Two maids is a wonderful service, and Theresa and Margarita were fantastic! They were efficient, thorough and caring. I will definitely have them come clean again!!!