HVAC reviews in El Paso, Texas

Can't say enough good things about this company!!! 100% recommend them for all your A/C and Heating needs!! Our A/C unit had went out and they were able to replace it the same day!! Our house is cooling better then ever! They truly put the Customer first!!!

Ac stopped working on one of the hottest days of the year. Called and friendly gentleman said someone would come out the same day. Technicians arrived within the hour and fixed the problem in about 10 min. Super friendly. Would definitely use again.

Very good service. They arrived on time and quickly, was able to see same day we called within a couple hours. They quickly diagnosed the problem with my HVAC unit and fixed the problem for me. Would highly recommend and I will for sure call them again when I need them.

Fast, friendly, reliable. Provided my family with a new unit and did a fantastic job. Work was clean, customer service was top notch and pricing was thousands cheaper than other quotes we received.

Thank you for responding so quickly. I was working with multiple HVAC companies and I have to say you were more organized, friendlier, you beat their rates by far. You had the estimate and AC replaced in the same amount of time the other companies took to get their estimates together. Fast, friendly and fair rates, what a relief!

Don’t recommend. They “fixed” our AC a week or so ago replaced the motor. Guy that came out was short with me while I was trying to figure out how to get the money. They knew we were desperate because our house was over 95 degrees inside and over 100 outside. Really feel we were overcharged but what choice did we have ? Nobody else could come for another week or more. So we were stuck and they knew it. Had to pay the $95 fee to come out no matter what. Look elsewhere

I’m responding to the company’s response. You don’t have my name because it wasn’t me who actually paid you but my house. It was a family member. I debated putting the price on here but if you insist on proof I will give it. We gave $100 cash, and used a family members credit card to pay the remainder. Total $900 to replace a motor. When I asked the guy who came if that would also included the $95 or is that deducted from the total he said “ it’s $900, do you want us to do it” pretty rude too. Then I asked about my family member being able to pay the rest and he said “ well I can’t just wait here are we going to do it or not” I had to call them to get their info. I understand you don’t have my info and this is why. I have very realistic expectations. Had he been nicer, and more understanding I would not given a bad review. I also think $900 to replace a motor is outrageous. Maybe I’m wrong but you tell me. It took them literally less than 15 min. All I know if this motor goes out before it should… I will post another negative review.

Had to add one more thing. The guy that was rude to me was Richard and the guy who called and spoke to my son was Aaron. I never saw Aaron personally. Aaron was fine from what my son said. Hope that is proof enough for you. Date was 07/21/23 if this will help you know I am not lying. I have no reason to make things up. Thanks

I'm a satisfied customer. Aaron arrived with 2 hours of calling him and fixed the problem quickly and at a reasonable price. I would definitely call again I'd I have any A/C problems.

Excellent work and fast. I had a new heater installed. Completed in less 2 hours including taking the old one out. I highly recommend.

Friendly and professional service. They also helped with financing. I recommend them if you are looking to upgrade to refrigerated air.

If I could give 20 stars, I would. We recently converted from a standard evaporative cooling system to refrigerated air. After researching various companies that would best meet our expectations, we decided to go with Southwest Air Conditioning Co. The staff is very friendly and professional and very good at what they do. The quote accounted for every single penny in an itemized line by line statement showing where our money would be going to and why. We had two units that were installed, and they worked in very high triple digit temperatures to get the job done in a timely manner, which garnered my respect for the work that they do. I would highly recommend this company.

Always dependable after 5+ years of helping us with our A/C and heater. Knowledgeable and honest, the first and only place we will call! Thank you, Aaron!

DO NOT TRUST THIS COMPANY!!! Early this year they fixed my heater but messed up the air conditioning on purpose. While waiting for payment the guy said it looked like my air conditioner was gonna have issues. Didn't give it any thought because my air conditioner was working just fine. April comes and I turn on the air and it doesn't work, go figure. Scared of expenses and another bad experience, I waited till now to fix the air conditioning. Hired another company and as soon as he opened the air conditioning system, we could see the problem. The person from this company (Southwest) taped some cords so that the energy wouldn't pass. I'm going to authorities to inform this issue. So hopefully this person and company loses their license and can stop stealing from people.

Update tried to post to answer what the owner down below wrote and wasn't able to. So I'll post it here my air conditioning system is on my roof. Only two companies have checked it in the time I've owned this house. This company, that I once trusted completely (because of the good reviews) and let the guy go on the roof on his own, and the other company who I watched since he opened the refrigeration system. As soon as I wrote this review, I should of been contacted by the company, but i wasn't, even if it would've been for an apology, I would have accepted it. Company only answers here to try to do some damage control (even having my picture as evidence). You tell me why you have someone sooo untrustworthy and unethical working at your company!!! I

Great company, excellent and timely service. I spoke and dealt with Aaron who personally came out to inspect my refrigerated ac unit for a replacement. Within 4 hours, he was back with his team ready to swap it out with the replacement. He educated me on compatibility and even registered my new unit for the additional 5 years of warranty(total 10). He emailed me copies of everything and helped me get back to cooler temps quickly. The job was done clean and above my expectations as far as timeframe. My home is cool again in these triple digit heat numbers. Thank you Southwest AC. I would gladly do business with them again.

Super great service, Aaron and his crew were very professional and respectful. Got different quotes from other places but I did not feel as secure about doing business with the others as I did with Southwest AC. They were very quick and clean changing out all my units which was very much appreciated!

If you value your time and money please don't waste your time with this unprofessional company there only going to take your money had them to come out and inspect my ac unit and that's all he did didn't check filter inside or ducks and told me my ac unit was fine .a day later my ac unit froze my thermostat stop working and there was water all over my garage when I called the office the guy was rude and told me I had to wait till the next day plus a extra charge. I call the air conditioning company they came out n said I have small leak they checked my ducks filter n the fearnest check before you call im warning you'll don't waste your time and get robbed.

Don't Trust this company, do your research first. Had them come to check refrigerant guy said everything was good 2 days later my coil lines had thick ice on them had a puddle of water in my garage. Very unprofessional and messed up my AC unit

The team showed up same day when we called for an issue with our system. The unit had to be replaced due to problems and age. They provided the details of the new system and performed a flawless installation. Very satisfied with their professionalism and the work performed.

I had a very pleasant experience with this company. I had a problem with my air conditioning and they solved it very quickly, the service and kindness were incredible. It's nice to see such helpful companies in the city.

Had a great experience with them all around. Dealt with Aaron which was cool since we share a name but he was super friendly, professional and honest. He made the switch over to refrigerated air really easy and was very thorough with all my questions and concerns. Their pricing was very good as well. Aaron and his team were very efficient and clean on install day and he made sure to take the time to show me how to use the system even after a long working day. Don’t hesitate to work with them and make sure to ask for Aaron.

I called Southwest Air Conditioning yesterday for a heater repair in Far East El Paso when my heater started blowing cold air. Aaron arrived within a couple hours of calling, was able to diagnosis the issue promptly while being very thorough, he had our heater up and running right away as he had the parts available in his van. Extremely pleased we went with a local HVAC company who gave us a great price! Highly highly recommend! Ask for Aaron!

Gonzalez does the best work, always reliable and professional, and gets their work done on time!