HVAC reviews in Farmers Branch, Texas

Kris Nash is my go to technician! He is always honest and willing to go the extra mile. I have old systems and he is willing to help make the tough decision to either repair or replace with hard facts and pictures to outline his findings. It’s great to have someone who is trustworthy and reliable. And he knows his stuff! Finally….he treats his female clients like a valued partner. You don’t always get that with repairman and that is priceless.

Anthony did a great job! The weather prohibited an early arrival but he kept in touch and came as soon as the front went through. He was very professional and knowledgeable. Nice guy too!

What a difference these guys make!! My Dad has been using Boone’s for over 15 years. I recently purchased my Dad’s house and kept service with them and continue to have an amazing experience. I recently needed service and they sent out Anthony Montez to get me squared away. Anthony was on time and extremely friendly and knowledgeable. Thanks for the great experience once again

Our air conditioner went out on Sunday. Kevin from Boone's arrived on Monday around noon. He had everything fixed within an hour. Great service and Kevin was very nice!

Overall the customer service is great. Never waited on hold calling and the tech we got was polite and friendly.

However, I was able to provide a part for my AC that took less than 15 minutes to install and they wanted to charge me over $200 on top of another $350 already paid to fix a capacitor for the indoor unit.

The tech brought the price down but this felt like a blatant attempt to take advantage of a customer. Then, when all is said and done, they said I needed to replace more parts that the whole fan system had to be redone. I got a second opinion and had another tech from another company come out who fixed the problem in less than 20 minutes and explained to me that the something was installed wrong.

The whole thing left a really bad taste in my mouth. I don't want to believe this was on purpose, but if it wasn't it does show some level incompetence. Neither look good.

Mario Ortiz and his partner were very professional and courteous. They arrived ahead of schedule and had the job done in record time. They have restored our faith in Willard.
Sincerely,
Jim Dimock

I've had Willard for years. Since their merger with Boone's Heating and Cooling, I have not been disappointed with the additional services the merger made available to me. Kaylie Grandll recently served my HVAC unit. She was thorough and patient. I felt like she was willing to answer each of my questions and represented Willard well.

Reached out because I had no cooling in the dead of summer and they were super prompt with service. Jakob was absolutely amazing, knowledgeable in answering all my questions, patient and most of all kind. Will continue using them!

Post Note: My issue required installation of a new ac unit. During the process, an incident occurred and mgmt was extremely prompt in their response and went above and beyond to right the issue. They have earned a lifetime customer in me. Great customer service!

My A/C was not working and Daniel went above and beyond by making a second trip to my home after a missed connection earlier in the day. When he arrived he went straight to work and explained everything he was doing as he worked. He was efficient, professional, and knowledgeable. My A/C was up and running by the time he left. Great service. Highly recommend

Anthony Montez was our technician. He arrived exactly on schedule when he said, was very thorough with both systems. He even helped get a plumber here within an hour as part of our membership with Boone when we discovered we had a leak in the hot water heater. Highly recommend him and this company.

Jakob Maitland was an heaven sent. I had been having coil freezing issues and was quoted $5k to change to coils after $300 freon fee from another company.

He came in and found the damper closed. Opened it and air conditioning has been working like new.

He was very knowledgeable, kind, honest. I’ve become a member and for all they offer; I’d do it over again.

Thanks again Jakob.

Jake Rios came out to do a follow up with us after the great service we had just a few days before from Anthony. People never reach out to A/C companies under good circumstances so we’ve been so appreciative at how professional everyone has been. Jake took plenty of time to walk through all of the options and explain the details behind everything so we could make the best choice possible for our circumstances. Talk about fantastic service!

Just had our heater repaired and once again Boone’s did a great job. Julio is an excellent technician and a joy to work with.
Update for most recent service: just had one of our units repaired and as true to form Boone’s (now Willard’s) provided excellent service.
Julio was a joy to work with and his commitment to quality service is appreciated. Previous review: Anthony made some suggestions for several items that needed attention, provided estimate with no high pressure sales pitch. Will continue to use this company.

I’ve been using Boone’s for all my AC and heating needs since the 1990’s and even though the original family no longer owns the company, they still provide quality service. Although their prices have gone up just as everything else.

Great customer service. The rep Jake was very knowledgeable and explained things to me patiently and respectfully. The guys who installed our new unit were respectful about keeping our carpet clean while they worked, accommodating about explaining what they were doing, and gave a much more fair price than Stark. We’ve used them twice and both times thy’ve saved us $500 from their competitors.

What can I say, this was a perfect fix for my broken AC, quite literally a hot-mess express which had us hotel bound with sweaty kids in tow. 100% Excellent service.

Richard was courteous, professional, knowledgeable and nice as hell. He came out within a couple hours of me calling the main number, ON A HOLIDAY, to check out my frozen up system. He promptly diagnosed it, then came back the next day to fix the condenser and recharge refrigerant.

Before the repair, Richard summarized the problem and what he expected to find, giving me a broad (but clear) best-case/worst-case order of magnitude idea for possible problems. This helped me manage my expectations and be prepare for likely scenarios, as well as assuring me it was fixable, and by fixable I mean he committed to having it running that same day. This cannot be understated when it’s 102 degrees outside. explained what the issue was, why it happened, how to fix it, and how to prevent it from happening again. Cold air is blowing and my babies will be cool and comfortable tonight.

10/10 will use Boone’s for my future calls as well. Highly recommend these guys!!!

Seth is a great technician. He has was one of the most helpful a/c folks I’ve had the pleasure to meet. Thank you Seth for all your work!

Broc came out to survey our system that we need to replace. He kept me up to date on his arrival time. Gave us a very comprehensive evaluation of what we needed. Thank you Broc.

This company is far above other companies when it comes to customer service!

This gentleman that came in to look at my ac was very polite and very kind. He spoke clearly and I was more impressed that he spoke Spanish that way I communicated with him on my birth language. I appreciate that he got there when he said he would . Thanks again and keep up the good work. I also thank the dispatcher he was ver helpful and polite as well .

Willard Heating and AC did a great job of installing my new systems. They arrived on time were very friendly, professional, courteous and answered all my questions. Matter of fact they kept encouraging me to ask questions as they wanted me to be familiar and knowledgeable about the new systems. All the work was done to code which required some changes from my old system. They were carefully to protect my property and cleaned any areas that got dirty. Kudos to them and Willard.

I recently had the pleasure of experiencing Kris Nash's exceptional service for our AC unit, and I cannot praise him enough! From start to finish, Kris demonstrated professionalism, expertise, and a genuine commitment to providing top-notch service.

Kris Nash's knowledge and skill in handling AC units are truly commendable. He quickly diagnosed the issues with our AC system and efficiently fixed them, restoring comfort to our home in no time. He took the time to explain the problem in simple terms, making sure we understood the necessary repairs.

What sets Kris apart is his outstanding customer service. He was not only punctual and respectful of our time but also went above and beyond to ensure our satisfaction. His friendly demeanor and approachability made it easy to communicate with him, leaving us reassured that our AC unit was in capable hands.

Furthermore, Kris Nash's attention to detail and dedication to the job were evident throughout the service. He left no stone unturned, conducting a thorough check to ensure our AC was running at its optimal performance. Thanks to his expertise, our energy bills have noticeably decreased.

I highly recommend Kris Nash for all AC-related services. Whether it's a routine maintenance check or a complex repair, you can trust him to deliver outstanding results. If you're looking for a skilled, reliable, and personable AC technician, look no further than Kris Nash. We are extremely satisfied with his service and will undoubtedly call upon him again for any future AC needs.

Thank you, Kris, for your wonderful service and for keeping our home cool and comfortable during the scorching summer days!

Our repair person, Eric Hilton, was very kind, and personable. He explained everything, in layman's terms, so we understood what was going on. Fortunately, we only needed a part. Thank you Willard's/Boone's for the expedited service. In 103 degree heat, it was greatly appreciated.

Our Repair person, Richard Rodriguez was very kind and professional. We had a sensor go off and shut our system down. He can our and fixed it quickly.

Our AC went out and our regular company had just done a tune up 3 weeks prior. I called their emergency number and they called the next morning to tell me they couldn’t come out u til the next day in the afternoon. With a bunch of kids, that was not an option. I got a hold of Kris and he was at my door 3hrs later. He was so professional, amicable and not afraid to show/explain what he was doing so I had a decent understanding of my unit. Great guy, knowledgeable and will recommend going forward.