HVAC reviews in Farmers Branch, Texas

I had an AC inspection appointment as the summer is starting and wanted to make sure that my AC system is functioning properly. Mr. Daniel was the technician. He took his time to do a proper inspection and cleaning of outside condensing unit. He was very informative and we were talking the whole time and he answered all of my questions with very detailed and helpful answers. It was a good experience with Mr. Daniel and I came to know quite a few things about my AC system and tips.

Just had David Romero come out and hook me up. He did a great job and was very knowledgeable about the entire situation. And a shout out to the dispatcher that took my call at 9:00 last night. She gave me some tips of what the issue could be and was right! Able to get my A/C going again and run all night.

I’ve had a great experience with Willard so far. They were able to install quickly and my system is great. The techs were very courteous and cleaned up. They answered all my questions and made sure I knew all about my unit prior to leaving.

This is the second time that Anthony Marquez has been to my home. This time he was there for maintenance on my heater. He took the time to explain the steps he was going to take to make sure my unit is ready for winter. Next he asked me if I had any issues or concerns. I had none so he started completing the service call. When finished, Anthony explained what he had done and told me he had found no problems and that my unit was ready for winter. Anthony always leaves the work area neat & clean and I really appreciate his professionalism. He is a real asset to Boone’s Heating and Air.

Our recent experience with Boone's, now Willard's, was exemplary. We had been with Boone's for probably 25 years with 100% approval rating of their service. Then, to my understanding, Willard's bought Boone's and I must say the level of service has not diminished in any way. We have recently had two technicians do work at our home, Feliciano and Mario, and they are 100% excellent. Very knowledgeable, dependable and polite. We feel very comfortable knowing we can call on Boone's/Willard's if/when we need them.

Our tech, Peyton, showed up promptly and was professional from start to finish. He was attentive to our concerns and quickly diagnosed the issue. He made a game plan to get us fixed up and we felt confident enough with the group that we signed up for the monthly service. Thanks again Peyton!

I have always had very good experience with who used to be Boone's Heating and Air Conditioning, but is now Willard. Boone's installed an entire new system about 6 years ago. Anthony, the service technician, is very professional, took the time to explain and answer questions, and offered only what I asked for. He did not try and sell me what I didn't ask for or need, but did provide quotes for work requested. I also appreciate they the technician puts on shoe coverings prior to coming in the home and walking on the carpeting without being asked. He performed the requested maintenance well and in a timely manner.

Earlier this week Julio completed the fall tune-up of my home HVAC. He called on his way as I had requested and arrived as promised. He was friendly, respectful of my home, professional as well as thorough and efficient.

Most important to me is Julio took the time to thoroughly explain what was done and answer numerous questions I had. I am very satisfied with Julio’s level of service and communication and will definitely request him in the future.

An added note, I have been a Boone’s customer/member since Dec. 2017 when they installed my new system. I have always had great service and been completely satisfied with every interaction with a Boone employee. Unfortunately that changed with this year’s spring time-up. The experience was so disappointing that when I called for a fall tune-up appointment I informed the scheduler that I did not wish to renew my membership in 2024.

Julio’s level of service and communication caused me to reconsider and I am interested in continuing my membership in 2024, as soon as I receive the renewal invoice.

Thank you again Julio!

Excellent service from Willard and David, our technician!
They kept us informed as to when David would arrive. He showed up on time and installed the parts that were ordered. Good experience!

Boone’s service is outstanding!
Jake fixed everything in less than 5 min.
He was very professional and his extra attention to make sure that everything is clean after his visit was greatly appreciated.
He also was very helpful providing additional information how to better maintain the system , which was helpful since I did not have experience with this equipment.

Going forward I know if any problems, I will always call Boon’s, knowing first hand that I would get an excellent service!

I was having problems with airflow and two previous hvac companies spent 2 weeks and no results.

Amazing customer service! We have been a customer of Boone's now Willards for a very long time. Yesterday one of our A/C systems stopped cooling. Our Technician, Roy Ferrusca, was not only expert and creative at what he does, but went out of his way to ensure we felt our years of loyalty were valued and appreciated. He found a workaround to a more expensive solution. He also managed to get an item covered under warranty that another company might have argued about. This was a level of service way beyond what we've come to expect. Will definitely recommend them and Roy in particular. Really knows his stuff and will go the extra mile plus for his customers. Thanks, Roy! Karen Boyd

Kris Nash was amazing. He was honest and gave fair quotes and solutions to get me back up and running the same day. Another company tried to say I needed an entirely new system, but obviously they were just scamming me and wanted to make the sale. That's not AT ALL how Kris approached the job. He was very knowledgeable, trustworthy, and I'd absolutely recommend him to anyone needing their services. He is how excellent service should be. I'm a very happy customer, and will continue to do business with Boone. Thank you!

Really appreciate the professionalism and honesty of Boone and specifically Kris. Had a previous service contract with another contractor. Their service guy claimed the system was trashed and repair would be hugely expensive and he only would recommend complete system replacement at an even huger expense. Diagnosis was suspect so I got a second opinion from Boone. Actual problem was a broken control wire. He fixed this as well as cleaned up several other minor issues for a fraction of what the other company wanted. Fast response, thorough diagnosis, explained issues and options well, implemented fix in same visit. Great job. You earned a very satisfied customer. Thanks
Update Oct 2022 - continue to have excellent service from Boone / Kris Nash. He came and fixed the problem in a timely professional manner. Highly recommend them.
Update June 2023 - Boone was bought out and a different service tech came for the semi annual review. Came up with a long list of items he said needed fixed and suggested new systems were needed. This is exactly why I left previous contractor, they only want to sell you a new system. Issues were minor and I fixed them myself at a fraction of the costs quoted. I have since cancelled my semi annual checks with this company.

I've had great experiences with Boone's. I called this morning needing some help and the lady who answered the phone (Holly?) was very friendly and helpful. The technician Reynaldo came out today, was quick and responsive, and kept me informed. He resolved the problem quickly and with good quality and was very professional. I highly recommend him and the company. Also, I've used their annual maintenance program for 2-3 years now and it seems to be a really good value.

I remembered them from their TV ads so thought I would give them a try when I needed some help with my toilet. They didn't respond to their website request I put in so I had to call them. They did respond same day sending out a tech.
I was very surprised at the price of $500+ to fix my toilet but didn't want to have to pay the service call and then try to get another company out so I let their tech go ahead.
I feel the products they used to fix the toilet was no more expensive than $50.00 and tech was done in 45 minutes so hate to think how much I overpaid for the work but not my area of expertise.
Paid by card and never got a copy of the receipt or what the warranty was o the work. I had to call their office to ask for a copy of the receipt and asked someone to get back to me on the warranty of their work. Still waiting........
For the price they charged and the low cost material they used, I doubt I will be contacting them in the future.
October 7, 2024 I received a telephone call from Williards explaining that they did an overcharge and refunded me a reasonable amount that made the service work done somewhere around a normal charge.
What I failed to still get was a written understanding of the warranty on the work performed which I responded to their refund email multiple times asking for this and I still have not received. I am sorry but I just don't feel 100% good regarding this process and probably will not contact them if I need work in the near future.

They notify you when they will be at your door.The The office personnel is very helpful and informative. I truly liked the Professional service advice, and support. I was given by Carlos Morales. He walked me through the whole process of deciding what to do for my air conditioner. And his advice was excellent. This was better treatment. Then I had received from this company in the past their personnel is excellent..

Old: Fixed several issues in my system, saved me money and was super thorough. I couldn't be happier. Kris Nash was friendly and super knowledgeable.

Update: 5/27/2024 - the day before Memorial Day (today) my AC system gave up. It had developed a freon leak and as the system is a sealed system, a leak could not be repaired. Adding more freon would have just been a waste of money. So here we are, in need of a new system. Roy Ferrusca went over our options. Well there were financing issues and Edwin helped push through financing. Because it is Memorial Day, an install crew was not available. We were scheduled first thing on Tuesday morning. Ten minutes after Roy left, we got a call that a crew would be available to install in the next two hours. It is 5:24 pm and my AC unit is blowing cold air. So grateful to the folks at Willard/Boone's for making it happen.

Son muy profesionales, respetuosos y resuelven tus dudas de inmediato.
Tienen opciones de financiamiento
Gracias Gamaliel

Nice people

great service

10/10 great