HVAC reviews in Flower Mound, Texas

Thank you Mr. R. Campbell for your knowledge, and patience that help me understand what was going on. At age 67, I ask a lot of questions and you answered them so I could understand. Paschal Air staff is great from setting my appointment, verification, and reminder. However, my interaction with Mr. Campbell makes him a shining star.
6-9-2024. Kurt.

These guys are great! Very professional, punctual and honest. Ian did a great job at answering all of my questions in terms I could understand. We definitely recommend them to anyone needing their heat or air conditioning serviced or replaced.

They came much sooner than expected, and made sure to keep me updated every step of the way so I wasn't surprised. My problem was diagnosed right away and was fixed within about half an hour. I was so glad that they were able to come right out the same day and fix it same day too. Pricing was explained along the way in clear detail and I was never pushed to purchase anything I didn't need. I am very happy with this company!

I highly recommend Paschal Air for their exceptional service. Ulises Mendez was assigned to service my AC/Heating Unit and I must say, his attention to detail and promptness in addressing the issues left me thoroughly impressed. I would definitely recommend them to anyone in need of quality HVAC services.

Paschal technician Herbert was very helpful, informative and reliable. He explained how replacing a failing/ burnt contactor part and adding a Compressor Saver Kit will help improve reliability and reduce strain on the system. Made good sense to me and I’m happy with the regular maintenance service from Paschal and Herbert!😊

Reason I use Paschal is for your great service, also your techs. I had AJ DeWolfe today for plumbing issue, he was thorough
Explained and fixed the issue. Very courteous and polite young man. If ever in need again I hope AJ is available.

I asked for their more experienced repair man because the system they installed had multiple problems over a year and 1/2. This guy diagnosed the problem and said we needed an electrician for a new part for our a new system. He did a good job but we’ll see how the electrician does. Not happy with this company because we spent $11,000 for a new heat / cooling system that has been nothing but problems. Even with the extra maintenance warranty we bought they still charged us $89.

My technician Raphique was awesome!!!
He’s very knowledgeable and thorough. He explained step by step what he was going to be doing during my service and kept me updated on what his progress was during the process. He also explained the importance of what he was doing and the impact of it. He also provided me with critical information on the care of my HVAC and how to maximize the performance and expand the life of my unit. We have lived in our home since we built in 2009 and have had several different technicians come to my home to service my units, but no one has ever explained or recommended these simple things that any homeowner should do to properly care for their units. He also installed my HVAC monitoring system and explained how it works. Raphique is an awesome technician and I have already recommended Paschal and him to him to others. Great Work to Raphique and Paschal!!! Thanks!!!

Ian came out and quoted me for a full system replacement after being without AC for 3.5 days. He was thorough & fair. I didn't feel like it was just a sales pitch like I did with the other companies that had come out. He had me on the schedule the very next day. The crew was out early & spent all day getting my new system installed. They worked hard in a very hot house & attic that is upstairs! They got me up & running & I am now in a comfortable, cooled home! I am very pleased from start to finish. I will use Walker Air-Plumbing-Electric for all my needs!

I texted Paschal last night to set up an appointment, hopefully for next day & I received a message from them that they'll be out this morning. Sure enough, Tiffany called & said she was in the way & got here at 8:30 & finished within the hour. Tiffany was very respectful & professional. I highly recommend Paschal Air.

This company is responsive and very friendly. Their rates are competitive and they offer a lot of things that other companies don't. Tiffany is an amazing Tech and I am so glad I signed up with them!

Great experience. The engineer was friendly and knowledgable, took the time to explain things, and he did not seem rushed to finish the job. He took photos, showed us everything he recommended, and didn't pressure us. We'll be calling again.

AJ was friendly, patient, and helpful. He spent several hours with Rheem to troubleshoot our Rheem Tankless Water System. He took the time to show us what he was doing and explained why. AJ communicated effectively with the manufacturer and us, his customers. Excellent service! Top notch!

Paschal has been excellent so far! I called because my AC was not working. They came out a couple hours later and recommended several replacement options. Justin Vendola was excellent and even brought us window ACs to get through the night! They were able to come the next day to replace the unit and it works great thus far! Everyone has been extremely courteous and helpful!

Sent great techs with problem solving skills. However, phone call and chat support levels were more funnels to the tech than appropriate problem solving resources. My issue could have been resolved over the phone by someone familiar with the app.

I am very pleased with their work. They are a very honest company and i feel like im in good hands. After being with someone else that was a bad experience, I'm excited to be with Pascal. I feel they went above and beyond to assist with our needs. I believe in word of mouth and I would highly recommend Pascal to serve your needs.

I can't say enough great things about this company! We've used them twice because our new A/C system, unfortunately, has needed a few repairs. We've loved the customer service, they're so quick to send a technician out. We've dealt with 3 separate techs and they were ALL really great, quick, knew what they were doing - and one was even very mindful of my sleeping baby.

Had 0 problems with my AC . They sent me a tune up coupon for 4 9 dollars so I figured I'd try them out. They came by and cleaned it and said nothing needed to be done today. Guy had to call his manager to get the approval for the coupon because they forgot to put it in. Manager was weird about me only wanting the tune up. Less than 12 hours after they left my entire AC turned off and will not turn back on. It is now broken.
He called and the manager seemed upset that I was only getting the tuneup. I paid and they left. Less than 12 hours later my ac stopped working entirely. I called to see what happened. They had a service tech come out who said the guy who came to do my tuneup may have hooked up something wrong because he was brand new. After further inspection he said that my condenser exploded and I needed a new one for 400 bucks.
He texted the other maintance guy who came before that broke it, and he sent photos to verify he installed it right. After barely looking at the pics he shugged said it looked right and then proceeded to tell me I could replace the part ir they could leave. They said the manager was on the other line and would call back asap to ensure someone came out today as my house is now 90 degrees and I have small children and pets.
I got no call back so 2 hours later I reached out and was told the managers went home an hour and a half ago and there's nothing they can do until tomorrow. This is unsafe and messed up.

Sadly I'm updating my original 5 star review of Walker Air. While they initially appeared to correct our issue, and did so with professionalism, it quickly became clear that the problem was not actually fixed, just delayed by a few days. We began a descent into AC repair Hell, with multiple calls to Walker Air over the next few weeks. Each time, a new root cause was found and repaired, with expectations set that "This time it will fix your issue."

This wound up never being true. After three service calls, we had had enough. The people were friendly and the technicians professional. The lack-luster scheduling was poor, and appointment commitments over the phone to a specified hour range were never even close. Why even allow people to select time slots and schedule appointments if you can't honor them?

With each new fix, we were given hope our AC was repaired, but it invariably failed within 24 to 48 hours, this time with another seemingly new problem.

I really do think the technicians thought they had fixed the immediate issue, but everything was a band-aid. They did not ever seem to perform a full review of the entire system, ducts, dampers, control boxes, air flow studies, etc. So each fix was just a small patch until somethign else went wrong.

We had a warranty service with them, but this did not help solve our problem. It did help cover some of the diagnostic cost and get us appoints faster, we give them that credit due. But a warranty service and quicker appointments to a failed solution does not, a worth-while company, make.

We have discontinued our service with Walker. I hope our issues were a fluke. I hope every else has the more, initial positive review we had. But for us, there were too many chances for a win that resulted in a loss.

I would not recommend this company to my friends, and very recently advised our neighbor to avoid them when they asked for our AC repair person. Sorry Walker Air, but you missed the mark.

I like their communication system which enables prompt responses and updates. Jobs were swiftly done. Kudos to Mr. AJ, Plumbing professional who addressed my concern under sink in the kitchen. The problem was solved quickly. Thank you.

Great experience and communication all around. Received text and pic of the technician arriving. Charlie did an outstanding job with my water heater, going above and beyond. Highly recommend for professional and friendly service.