Appliance Repair reviews in Fort Worth, Texas

Tyler was awesome. he knew what he was talking about and didn't make me feel stupid. lol.

Excellent technician. Very knowledgeable of the product. Very pleased with the service provided.

They don't show up the first time, we reschedule for the 2nd time. They showed. And installing the wrong part now the washer not usable. It was have problem with the start button. 😠

The technician did a great job. He was knowledgeable and knew how to solve the problem quickly. He made sure I understood what he was fixing and what the problem was. He was nice and friendly with excellent interpersonal skills. His skill set for the repair job was on point. We will definitely call for repairs again.

My Technician was respectful, knowledgeable and very helpful. He seems to know what he's doing and I pray that it's truly fixed thanj you Richard.

No communication whatsoever from this technician both before and after visit. There are also no live agents on your phoneline to talk to

Pending completion. He diagnosed the leak issue but wasn't able to fix it without proper equipment and approval. Friendly and informative guy, but he closed out the ticket. Now, i have a rescheduled appointment for the same issue. There's no live (human) agent to speak to, so I can see a loophole of issues about to occur.

Sears Appliance Repair gets a 5 star rating! I requested service online and was kept up to date on arrival time of their employee, Marc. Everything went great and price was very reasonable. Marc did a really fast and great job.

Tyler Hudson, our tech, was awesome. Very competent and customer friendly. He provided excellent information and was very helpful.

Our freezer died and we called for someone to come out and let us know what was wrong. The Technician was very friendly but unfortunately, misdiagnosed the issue and we paid for parts and labor for something that did not resolve the problem. The freezer is still broke and we're out the money. I was not on site when the technician came to fix the freezer so my question is - how did the tech test the relay switch? The compressor should have fired up for him right then and there. But when my wife went to check on the freezer status, it was the "same as it ever was". How does that get past the technician quality control process?

I tried to call to talk to someone to resolve the complaint and it's impossible to speak to another human being. It's all AI generated idiocy acting as a firewall to anything that could resemble customer service. If another human being reads this - then by all means respond. Order #000799512520668

Editing my review - the "owner" has responded, with the same canned AI message that everyone else gets, taking me to the same AI based phone attendant who will do NOTHING to resolve the issue. You have my order form and contact information. Don't make me call you again, I've already made the outreach in the only way I know that is left available to me. You need to call me and it needs to be more than a canned response taking me right back into the same frustrating loop that does nothing to fix the problem - it only wastes more time and increases customer dissatisfaction. Like it is now...

Totally worthless service.We waited all day from 7am to 6pm and the technician was q complete NO SHOW. Our only option is contact with an AI bot who tells you your order can't be found and you can either cancel or reschedule. No live agents, yet they want you to enroll in their home warranty service. I recommend Choice Home Warranty for reliable, affordable coverage of your home.

Alberto was pleasant, knowledgeable and very thorough. Did a great job!

I didn’t get any repair. The service man never showed up nor did he contact me to tell me he wasn’t coming. Do not trust this place. I have been trying for hours to reach a live person and you can’t!

Alberto came to repair our ice maker that two previous companies could not.

Alberto was extremely polite and professional. I had a lot of questions which he answered in great detail and even showed me issues other technicians could not.

Alberto was also the first technician we had that actually ran our refrigerator through diagnostics. Troubleshooting each part to ensure it was working properly.

I thank you Alberto for your 24 years of technical service! Could not recommend you enough!

Technician was great, got the repair done fast, was very informative about what part had failed.

Made an appointment easily online. Chris was fantastic and fixed my oven quickly. Very knowledgeable and professional. Will definitely use again if ever needed!

We had a guy named Philip come fix our dishwasher it took him 3 hours to do one job we paid before he came out but we didn't notice until later on that night that he damaged more than what he fixed, it kept running after he was done and wouldn't shut off buttons got stuck because of the damage he did to it he dented our dishwasher to the point were it wont open at all it is leaking bad and it wasn't like that before he came out. Yall should really charge the clients after the job is done and to make sure the client is happy with the job. He barley talked to us about it didn't leave a business card. But a expert came out his name was chris and was baffled at the damage that was done he was so attentive to our questions. And we were charged 500 dollars only for him to damage it more than fixing it

Great customer service and the tech was knowledgeable and efficient. Thanks to Chris my dryer works great.🙏😇

The tech came to repair my washer. Excellent customer service and he was very efficient & knowledgeable. Thanks to William for fixing my washer..😇 it's working great!

Micah quickly diagnosed the needed repairs. Then came back a few days later to install the new parts. He was friendly, professional - and he cleaned up the mess.

Marcus my technician showed up on time was a very pleasant young man. He installed the part on my washer and man sure it worked. I did not pay anything because it was covered my maintenance agreement so it was -0- price for the repair. Thank you Marcus and Sears.

Alberto was great. He did a Quick repair and very knowledgeable. Part came in by mail in a couple of days. He explained what was to be repaired and why. Recommend him as a repair tech for sears.