Appliance Repair reviews in Fort Worth, Texas

Alberto was professional, informative and fast. He explained everything & let me know the cause of the issue two other tech failed to find. He was excellent!!

The worst company ever! Our refrigerator broke 2 months ago. We called our warranty company and they assigned Sears to fix it. The 1st guy came trying to fix it and it still did not work. The 2nd guy came saying the first guy broke the parts and we had to order them again. We waited for weeks for the parts to come. Then they rescheduled our appointment because they were short of staffs. On the day of our new schedule, I was just 2 minutes away from the house but the technician- Micah P. did not contact me to let me know his estimated arrival time at all like what the other technicians did. So he sent me an email telling me to reschedule it because he said nobody was at home. Unlike what was stated on their website, this technician did not contact the homeowner before he arrives. We have not had a refrigerator to use for 2 months thanks to this company.

I went through my home insurance for my Samsung refrigerator to be repaired. I had 2 different technicians come out to my house in a span of 3 weeks because parts had to be replaced. I would give Mr. Alberto 5 stars because the other technician had me frustrated. Long story short there was something Alberto had to figure out and he listened to my concerns and took care of the situation immediately and because of that alone ai would recommend him. Thank you Alberto!!!

Micah P. was awesome he did a great job explaining everything to me. Fixed my problem quickly and cleaned up everything well. He was very pleasant and highly recommended him.

I do not recommend simply because they overcharge. My washing machine has been giving a door lock error and was quoted over $900 to replace the main control board. I looked up the model and the main control board only costs $158 so the part itself is barely anything compared to what they charge in labor. I found another appliance company that is charging $198 for the part and only $75 in labor and they’re even willing to let me buy the part separately for cheaper and only charge the labor fee. Sears is a rip off.

Mark has serviced our washer before. He is totally awesome and professional. Chris as well. They worked hard for 2 1/2 hours, got our washing machine cleaned out and fired up. I’m definitely gonna request them. Should we have another appliance repair required!

Friday, January 2, 2026
Mr. Carl and Mr. Jaylin were both pleasant and professional. They immediately went to work and were happy to answer a couple of questions. They are well mannered young men,--true gentlemen.
Separately, this customer recommends Sears home protection plans. The coverage is comprehensive and it is not necessary to chase after Sears for claim coverage as it is with most other warranty companies. Sears has a long, long record of customer service and is worthy of its stellar reputation.

Joseph was awesome!! We had to open a new office and the dishwasher used before needed repairs. He was so great arrived on time and fixed the dishwasher and all within a reasonable price! I give this company five stars!!!!! Thank you so much Mr. Appliance all the way from the nice lady who answered the phone and the nice man who gave us excellent service! I will highly recommend this company to anybody!

We had a great experience with Mr. Appliance.. We were able to book an appointment quickly, easily and Jamie was super friendly and courteous. Joseph got here on time did his thing and was finished in no time!!

Exactly what everyone wants, no hassle and no stress… thank you guys!!

I had brock as my Mr. Appliance professional. He was very good at fixing my dryer. He knew just what to do fix a problem that had been botched my a handyman in our building. He even told me some about features on my dryer in a very nice way. He was top notch. I will you this company again if I ever need to and tell all friends how good this company is. Thank you again for helping me.

Abiel was our technician. He communicated about his arrival and was right on time. He did an excellent job of addressing the problem with our dishwasher, fixed it in in quick fashion, and then took time to explain how to prevent similar problems in the future. I will definitely call him again when I have any issue with my appliances!

Our under-counter ice maker was repaired very thoroughly. The technician explained everything to us including how to prevent this from happening in the future. They also cleaned up before they left!

Completely professional. Was able to troubleshoot and repair the issues with our dryer in an expedient manner. Would recommend Abiel to anyone needing to get their appliance repaired the right way the first time.

Emiel was our service person with our broken oven. He found out the temperature sensor had gone out. It was ordered and 2 days later, Emiel was back with the new sensor and replaced it. He was very efficient and professional. We were pleased with the whole experience with Mr. Appliance and will use them again.

The appliance repairman was on time, affordable, and fixed my refrigerator so it’s cooling again. Saved me from having to buy a new one.

I'm leaving a 2 as a review because my tech was very professional and a nice guy and I do not believe my issues with you were his fault, otherwise would be lower. He would get a 5.
My issue was a possible gas leak which TXU determined it was possibly the gas supply line and as it turns out it was. You guys came out Tuesday, Feb 11th. My tech advised me that a replacement line was needed and recommended an upgraded line as mine was a bit outdated, I agreed. He advised he did not carry that item and he would have to order it. I was good with that. It should take a couple days and I would be contacted by Mr. Appliance to set up an appointment, he said.
Ok so ancouple days goes by and no contact. I waited as long as I could before I called because I figured they could be busy. When I called I was advised that my item was "lost in the mail". Great, that’s understandable I guess. So I wait and call the following week. I was again told my item was lost in the mail and this time was told it was "reordered" "it should be in, in a couple of days". Good grief! I wait, still no call. I call back and now it's Thursday, Feb 20th. I was told that you don't carry some items as you are a smaller business. You just carry "common" parts which I assume an oven gas supply line is not?? So I request, just replace the supply line with a regular supply line, I'm good with that. Let me call you back while I speak to the manager ( not sure if she said manager). It should be in no more than an hour, she said. Nope. The next day you finally call me back and tell me my part is in and, "will you be available Monday all day". I say yes and she proceeds to advise me to call on Monday to set up an appointment. What in the world! After all this you can't set me up an appointment right now?! I wasn't in a position to argue as I was on the other line with the VA. You don't ask the VA for a call back if you want any help. How is all this "exceptional" customer service as you website implies? I worked for the public in my previous life and I made sure a call back was made and always apologized if there was a delay. My job was completed Monday, Feb 24th after I had to call for an appointment and was originally told it would be Wednesday for next available . Fortunately it worked out in my favor today, the 24th. Thank you Sir, tech, for your exceptional professionalism and very quick repair complete with a break down of the job you completed. Mr. Appliance, I will not refer you or call back should I need any further assistance I am sorry to say.

Brandon was our service tech and he was amazing. He was informative and used terms we could understand. He was patient and kind with our pets and our toddler. He cleaned up after himself very well! Brandon had multiple things to fix on our fridge and he did it in a very timely manner! He is also EXTREMELY punctual. I literally couldn’t have asked for a more thorough and all around great experience. Thanks Brandon! -The Bakers

Christian was just amazing. We're going to set up a service plan with your company because of him. Excellent service and extremely professional.
Donna Diliberto
Store Manager
Old Gringo Boots

Brandon was our repairman today from Mr. Appliance. He was polite, very knowledgeable and prompt! He repaired our leaky refrigerator and explained everything. I would 100% recommend them to anyone who needs appliances repaired!

Our repairman James was kind, professional, and very helpful. Unfortunately, I’m not sure he was able to figure out what was wrong with our machine. He tried what he thought it might be, and we spent $500 but I’m not sure it’s fixed. My experience was mixed and I’m hoping it’s fixed. I’m afraid I’ll find out I wasted a ton of money.

Banks was professional and proficient. He is a credit to your company.