Appliance Repair reviews in Fort Worth, Texas

Friendly, professional, quick service. Very pleasant experience!

We got to work with Brock when our dryer went out and he was PHENOMENAL. He was personable, friendly, helpful, kind, and answered questions I had and even questions I didn't. The office and payment staff were equally as kind and friendly when we spoke over the phone. We would gladly work with Mr. Appliance and Brock again!

I was so impressed by the level of customer service from Mr. Appliance. A real person answered the phone the first time I called, and they were able to schedule my appointment around my schedule. The morning of, they texted a picture of the technician who would be coming, and Christian was top notch. He was so kind and professional, quick to diagnose the problem and make some recommendations about next steps. I absolutely will be recommending them to anyone who needs appliance help!! So very thankful.

This company is clearly a sham. We left a review and they make it to where to where can’t reply to them. First indicator of a company built on fraud. They stated tech saw a visual leak… nothing mentioned about that in diagnosis. Tech states no leaks after repair. But exact same issue occurred. 🤔 so same issue after repair tells you the repair made was not the issue. They stated the tech said the leak was most likely the cause… well he was wrong and we paid money to fix it… he guessed and was incorrect. Imagine having an oil leak and a tech said it’s the oil pan gasket…. Only to find out it’s a valve cover…. So we now fix things based on a guess??? That’s how a repair company works according to Mr appliance. How about hey we fixed the wrong item and let’s make it right. Not discount our first repair that wasn’t the item. Tomorrow I will post another review and will include a YouTube link of the audio from the tech. Where he actually takes out the freezer to do a real visual inspection. To really look for the leak. He even pours water down the filler tube to check for a leak… something he didn’t do the first time. Not only that he needed to borrow my tools to access the freezer area. Imagine a repair guy needing to borrow tools from the homeowner. That shows you the level at what their techs can operate.

Leaky Kenmore washing machine. Called for appt - only 2 day wait. Diagnosed problem quickly. Part ordered - arrived next day. Came following day and installed. James was very friendly & professional.

First repair guy came out and spent all of 5 minutes diagnosing our repair. Said yep I’ve seen this all before it’s a water valve. We paid the repair bill and a few hours later exact same issue was occurring. Same repair guy came out and was stumped…. Couldn’t figure out what it was… I have an audio recording where he’s saying idk what it is I’m stumped. He asked me to listen for when the ice to drop to watch for a leak. Since the water valve replacement wasn’t the cause. After some back and forth Mr appliance thinks it’s a leak in the ice tray. They then want me to pay for another repair…. When clearly the first repair wasn’t the issue and my water valve was 100% good. I have all documentation from the tech and audio to back up all of this. Yet they don’t stand by their motto…
“We stand behind our workmanship with a 1-year Parts and Labor warranty for residential services and a 30-day Parts and Labor Promise for commercial services. If your service was not done right, we promise to make it right.
Contact your local Mr. Appliance within the applicable promise period and we will make it right.”
I hope they will come out and repair what was wrong… and not take my money to replace the wrong part.

Experienced team, ordered all new parts for my washer and got it working perfectly, like brand new. Good savings not to have to pay for a new washer. Christian went above and beyond to get it fixed right.

I will definitely use them in the future if needed.
Thank yall for not taking my money with the "oh well" attitude when my refrigerator couldn't be fixed. I appreciate yall communicating with me and doing the right thing. Everyone is super nice ⭐️⭐️⭐️⭐️⭐️

Great first experience w Mr Appliance. Christian arrived shortly after his text message introduction. He promptly diagnosed the problem with my washer and quickly squared things away. I will absolutely use Mr A again and strongly recommend them for prompt response, professional service and friendly attitude.

David replaced a part on our fridge. Great guy and very knowledgeable. Has been here before and repaired our washing machine. Highly recommend Mr Appliance.

We relied on Mr. Appliance of Fort Worth to repair our oven, and then 2 years later repair our dryer. Both times the tech did an excellent job. Their pricing was reasonable, and the repairs were superb. I will use Mr. Appliance of Fort Worth again and recommend them to anyone who needs excellent results.

Very quick response after initial contact. Friendly and professional technician came to my home for the diagnostic consult. After I confirmed the appointment for the actual repair that information got lost somewhere along the way so it was a day late. I called them that evening and the tech was at my house early the following day with a very quick repair. Very friendly. Seems like they really enjoy what they do. Would absolutely use them again.

I had the most frustrating and disappointing experience with Mr. Appliance, and I feel obligated to share my cautionary tale to save others from making the same mistake. I called them in for an appliance issue that seemed relatively straightforward, but unfortunately, that’s where the professionalism ended.

First, their technician completely failed to diagnose the problem accurately. After spending an absurd $800+ on repairs over a span of three months, the issue never got resolved. I can’t believe how much time and money I wasted, thinking they were going to fix the problem, only to have it persist just as it was before they came.

What’s even worse is that when I reached out to the company to get someone back out to address the ongoing problem, they flat-out refused. They insisted I would need to pay yet another fee for another visit, even though the issue was never properly fixed in the first place! The lack of accountability and complete disregard for customer satisfaction is beyond frustrating.

To say I’m dissatisfied would be an understatement. I am appalled at the poor service, the wasted money, and the sheer lack of concern for doing right by the customer. Do yourself a favor and steer clear of Mr. Appliance if you value your time, money, and sanity.

My oven went out on Thanksgiving eve. I called them at 7:30am in a frantic, needless to say Donna was so nice in getting a technician to my house by 9am! The technician was so nice and fixed my stove within 30 minutes! I am up and running and can continue cooking! I highly recommend them!

My appointment was the very next day! No long wait time, excellent customer service.
My washer is better now 😁

The gentleman was very fast and efficient and knew exactly what to look for and got it done in a timely manner. I'll recommend them any day. 7 days a week.

David diagnosed the issue witha LG Washer quickly and more importantly accurately! Part was ordered and installed the next week. Highly recommend.

I first called them because my ice maker wasn't working. They sent out a tech and he said I needed a new water filter unit so he ordered the unit. At the same time I asked him to check why everything in the crisper was freezing, he checked it out and said I needed a new freezer thermostat, so I ordered one. He also said we needed to unplug the frig and let it thaw for 24 hours. After a day or so he come back and installed the new water filter thing and I asked him to install the new thermostat. He checked the thermostat again and said it was reading ok and not to change it at this time but if it started to freeze up again give them a call. So two days later it started freezing up so I called the office. Long story sort I had to talk with the manager and she said since I didn't mention the freezing up part at the first call that they would have to start a whole new job order and send out a "field diagnostic rep" to check out what's happening with the refrig and that I would. have to pay for another service call + any other charges. So I said well if I have to start all over then I will call someone else. BAD CUSTOMER SERVICE AND PRICE GOUGING!!

Our service technician, Christian, was amazing! He went out of his way to chat with my very interested 3 year old about all the tools he was using, which he did not have to do. He was efficient and explained everything. Definitely recommend!

Cancelled our appointment at 7:50 for an 8am arrival and gave a list of things we needed for a fridge repair they did not give me the day before when i made the appointment. Took the day off for nothing

Abiel was knowledgeable as he explained services needed, the part arrived within the given timeframe, and the repair was done quickly and professionally.