Appliance Repair reviews in Fort Worth, Texas

This company was fantastic from submitting my concerns with my washer to scheduling the technician out. They were fast at getting my part from the manufacturer and scheduling as soon as possible. My service was complete and my washer is now washing clothes!!! Thank you for taking care of us!!! You need a repair call this company!!

Called last minute for a gas dryer that smelled like it was burning up. Crews were out same day. Found the issue, resolved it and checked the rest of the equipment. Proficient, polite, professional service business to business. Would highly recommend.

I had a deeply disappointing experience with Mr. Appliance regarding repairs to my high-end Viking wine cooler and stove. The technician arrived with a confident attitude, immediately diagnosing the issue and assuring me the proposed fix would resolve everything. Based on that, I agreed to a repair that cost over $3,000.
Unfortunately, when the technician returned to complete the work, the original problems remained unresolved. Instead of taking responsibility, they claimed new issues had emerged and requested additional parts—adding to the cost and confusion. Throughout the process, I felt misled and taken advantage of, as the technician seemed more focused on upselling than actually fixing the appliances.
The only positive aspect of this experience has been working with the business manager, Done, who has genuinely tried to help. However, despite their efforts, my appliances still don’t work, and I’m left with a hefty bill and no resolution.
I do not recommend Mr. Appliance. The service was unreliable, the technician was rude and dismissive, and the overall experience has been stressful and expensive. I will UPDATE my review accordingly if they ultimately correct the issues.

Super friendly and efficient. They helped get my oven fixed in no time today. Highly recommend.

Our older gas oven went out a few days before Thanksgiving, Mr. Appliance team, were great from the first phone call, to the final repair. Our tech that was assigned to us was great! He saved our Thanksgiving!!! Thank you Banks!!

Brandon did a great job, clearly, professionally explaining what he was going to do to diagnose the issues, the problems he found, and how he proposed to solve the problems. Brandon is kind, patient, knowledgeable technician with great trouble shooting skills and effective communication. Thank you Brandon and Mr. Appliance!

Excellent service from start to finish. Professional, efficient, and went above and beyond to make sure everything was taken care of. Highly recommend! I believe the technicians name was Christian.

The tech guy was very professional and courteous. He gave us an honest appraisal of the problem with our cook top and even pulled up info on where to get another one because the parts we needed were discontinued many years ago. I highly recommend him as well as Mr. Appliance!

Do not recommend this place at all! First appointment I made never made it on the books apparently, I had to call then paid almost 600.00 for new moter and dishwasher still not working! Scheduled to come back and waited all day to get a call saying the repair guys van broke down, rescheduled next day, window 10-5, get a text at 8 am repair man was on the way! I was running errands and couldn’t get home since window wasn’t until 10! Now I’m out 600 and still have dishwasher that’s not working!

Angel and his partner were early for our 7:30 to 9:30am appt.
I had the old whirlpool washer disconnected so we could clean under it before they installed the new Whirlpool washer. Costco contracts with Mr Appliance of Ft Worth and the relationship is perfect. Costco beats all box stores. And Mr. Appliance beats box stores who deliver and setup and haul away old washer. Def no complaints here. Thank you to both companies. Dec 20, 2025

At this point very dissapointed. I never post reviews, but i feel that people should know this company has limitations. They are kind and opetators try to be helpful, but they have limitations if the technician that diagnosed the problem is not available, then you have to wait until this person becomes available to do the repair. I don't thin that is practical for anybody. They were very fast bringingvthe part that was needed, but, still waiting for that technician! I was supposed to he scheduled first thin in the morning, still waiting. Manager not available either. And if you are oaying half front, i expect a better customer service. So people be aware that you have to pay half in front!

David wasson time for both visits. He troubleshot my refrigerator very quickly and was able to find the problem. He came back a week later, again on time and was extremely professional. I was in a meeting for Work, he came in and was able to have me finish the process and sign the paperwork while not interrupting my meeting. I will definitely be calling Mr appliance again. Thanks so much and have a merry Christmas.

Abel was on time, very knowledgeable and answered all questions. He was very helpful explaining what was wrong with my oven. I would highly recommend! Diagnostic visit seemed a little high but for good service it’s worth it. We will decide whether to go ahead with the repair or replacement.

Refrigerator went out on Thanksgiving day. Called for service on an LG refrigerator, the Saturday after Thanksgiving. They had a wait so I checked with other places first and was even told to call LG directly who then referred me back to Mr. Appliance. December 2nd the tech came out and diagnosed our fridge. December 3rd I had to pay in advance to get them to order the part and schedule us for service. December 8th I inquired as to if we would be scheduled soon. It took them 5 days to get the part. Then we had to wait to be scheduled until a certian tech could come. Their technician came out on a Friday morning, December 12th to install and fix. He "fixed" it and left. Before they closed, same day, I called and let them know it was not fixed. Making noises and that the water that worked before they came wasn't working now. I was talked to like I was incapable of working or understanding a fridge and dismissed. I called several times over the weekend and there are no after hours employees apparently. My husband called on Monday the 15th and again we were told they would send someone out but the tech that needed to come was busy. We were on a cancellation list, if one exists. Still didn't come until the next day, 3 hours after the supposed scheduled time. He comes in and says yep, it's a defective part and he leaves. That was Tuesday, the part was supposed to come in today and we should have been scheduled for a service call to finally have a fridge. Nope! We aren't scheduled until Tuesday, December 23rd. This is almost 800.00. We are living out of a mini fridge and I fail to understand why only one person in this company is capable of doing this job. What happens if he comes out and our part is defective again or he doesn't fix it again. Then we wait until next year! Very unhappy with this company that calls themselves "neighborly".

Tanya Spakowski-Lane

Absolutely thrilled with the service I received from Abiel at Mr. Appliance! From the moment he arrived, his professionalism and knowledge were evident. He took the time to thoroughly explain the entire process and walked me through everything I needed to be aware of regarding my appliance issues.

Abiel was not only polite but also patient, ensuring all my questions were answered. His expertise gave me confidence in the service being provided. It's rare to find someone who genuinely cares about helping their customers, and I felt very well taken care of. I highly recommend Abiel and Mr. Appliance to anyone in need of appliance repair – they truly provide top-notch service! Five stars all the way! ⭐⭐⭐⭐⭐

Helpful & competent.

Fast and friendly, very reliable!!!

Very kind and thorough. I very much appreciated his honesty.

great service. on time. explains well. does careful work. fridge works as it should.

They did a very good job. They were reasonable, accommodating and respectful.

I highly Recommend Covenant Appliance. Great Customer Service.!!!
Knowledgeable.. Brenda & John the best 😊