Appliance Repair reviews in Fort Worth, Texas

It was time for my washer and dryer to get a tune up for regular wear and tear. I called Appliance Cowboys and they came same day to assess and we’re back with parts within 48 hrs. Vlad was efficient, honest and had us running in no time.

Vlad responded very quickly to my inquiry an d arrived on time for all appts. He was professional and friendly. He showed me what was causing the rattle in my dryer, explained the condition and what the repair entailed, and gave me the price. When he installed the new parts, he cleaned out the dryer before reassembling it and cleaned the work area.

Our dryer needed repair fast. Vlad reached out as soon as I sent the message out that I needed help. Vlad was at my house within 15 minutes. Vlad diagnosed the problem, had the part, and repaired it. He even offers a 6 month warranty on his work. I will be hiring Vlad again shall I need any appliance repair. Thanks Vlad!!

Alex was very kind and able to get to me the same day. Alex was really helpful in his explanation of what happened and why. The price for the service and part was very reasonable. Alex definitely gets an A+ for customer service and job well done. I highly recommend appliance repair Cowboys.

The gentleman that came he was very courteous and respectful. He repaired the washer and the dryer. I don’t know what he charged because my son paid for the service, but they had agreed upon the amount the day before so I assume it was the same price but anyway he’s a respectful young man. I asked for cards to pass out and I told him I would put them out at the office and which I will and I would give you guys.

Excellent service. Very professional, punctual and did an excellent job in repairing my dryer. He took the whole dryer apart. Inspected everything. Replaced what was needed and put it all together. He did not leave the job site till he made sure the dryer was operating properly Highly recommend them and will use them again in the future if needed

person was supposed to order a part and never came back company is so unprofessional won’t recommend

I’ve been calling for over about a month about my washer and nobody ever picks up the phone it’s fixing to be about 2 months that my washer has been broken

Terrible company. L. G. Uses them for warranty work So I had no choice but to use them.Just plain awful.

Terrible service ever seen never ever use this company again. On 11/30/2021 Repair my gas cooktop,without gas test leaking and has no tool to open nut. Use plier to open damage the nut. Also use gun screwdriver damage the thread of scew.after he left I scare and worry gas leaking.

Terrible! No show for their apt. at 11am. Then called to ask if they could come a different time between 1-3pm. It’s 5:30PM…no show. No calls. Not answering the phone. Do NOT recommend!!!! Waisted an entire day waiting. Don’t use them!

A very frustrating experience. My dishwasher has been broken for over 3 months now. The Tech can't seem to figure out what the problem is And keeps trying to suggest to me to just ask Maytag for a new one.

Terrible and deceptive company who take your money for parts that you never get and then never answer the phone when you want/need answers including cancels and refunds. Horrible horrible company. Anything more than a 1-star I suspect is a review that has been bought.

Lowe's sent them to repair my appliance and this company reported that it was used for commercial purposes without verifying with us?? Had to call the protection plan again to open a new claim. STAY AWAY

Terrible customer service. DO NOT USE this company. They keep changing appointments. They don't answer the phone, return calls, and sends texts after the appointment was set and confirmed, and cancelled 30 minutes into the assigned time.
Whirlpool needs to stop recommending this company. I have gone with another company and look at that. I got service.

Dam bad company. Never answer phones. My dryer has been broke for 2 weeks. Techs say oh office staff dont answer phone dont want to talk to pissed off people.
Contacted NFM and square Trade about Primere Applience.

This is the most god awful, unproffesional, and disrespectful company I have ever had experience with. Multiple reschedules and no shows. When the tech (Derrick) finally did arrive for the first scheduled date, he was several hours late and did not stay at the door long enough for me to even answer. I have video of him literally showing up, ringing the doorbell, and then leaving after waiting less than 1 minute. He dipped so quick, obviously did not care to complete the repair, and notified GE (warranty repair) that he completed the appointment. I ended up having to reschedule for the following week. Even after confirming the appointment, the same tech didn't even show up for the second scheduled date. Instead, I got a text from the company stating that they would be there the next day without even confirming with me whether I'd be available. The tech showed up at a random time and refused to complete the repair, claiming that I was not under warranty and needed to pay him (even though the appointment was scheduled through GE who I've provided proof to and confirmed warranty status). To be honest, it seemed more like they were trying to rob me of my money by claiming it wasn't under warranty, because then the tech (Derrick) stated he was going outside to make a call to sort it all out, but he instead locked my front door and left immediately without notice or doing anything for the repair. When I tried calling the company's service number several times over 2 weeks, I never got an answer despite several voicemails left. I am absolutely baffled by this company and HIGHLY RECOMMEND THAT EVERYONE AVOID THIS COMPANY FOR ANY FORM OF REPAIR, SERVICE AND BUSINESS! THEY ARE ABSOLUTELY TERRIBLE!!

I have an extended warranty through Home Depot. They were sending out Premier Appliances to repair my washer. This company is Horrible!!!! They are very unprofessional in every way imaginable. Do not waste your time. You have been warned ⚠️

I was extremely happy with Premier appliance repair. Eric is very professional and notified us of his approximate arrival and then a second call to tell us he was 15-20 minutes until his arrival. As it turned out it was only a kinked hose on our dishwasher that caused it not to drain. I would recommend this company.

If I could leave negative stars I would. We have a warranty on our washing machine from Lowe’s that uses this company. We had a tech, Derrick, out twice. The last time he was here, he said he needed to order a part then would call to schedule a service appointment. Months later and we never heard back from him so we tried contacting the company. I have left several voicemails and never got a return call. I finally got a text that said my claim was closed even though my machine was never fixed and I was never contacted again. Since then our warranty through Lowe’s expired and we haven’t had a working machine in weeks.

DO NOT USE THIS COMPANY!!!!!!! Terrible company.

Lowes; Unfortunately not happy they write "TOP TIER REPAIR" not near! I think only one has done well. (We'll see)The first 2 just guessed at the problem. We've been out 1 month + of a washing machine. Noone answers phone calls. They don't keep you updated, have to leave message after message. UPDATE, After at 2 month. Finally a knowledgeable tech with parts in hand, Repaired our machine. As of now it's been working well.