HVAC reviews in Fort Worth, Texas

I was just doing a delivery the are pretty good

Love the tattoo M Mario and I live in piedras negras couhila st named maravilla

Kellen Mullinnix with 1st choice plumbing, Heating and Air solutions was very friendly and did a very thorough review of our AC units that were damaged during the lightning storm last week. He took pictures/videos of everything to show and explain his findings. He answered all our questions. Thanks Kellen!

Kellen Mullinnix was great today. On time for the appointment and very professional. From a knowledge base, he is one of the more qualified service technicians I have met. Appreciate the help.

Kellen Mullinnix with 1st choice is an extremely professional employee and he did a fantastic job. No hard sell yet explained our options and made the entire visit very pleasant.

N8 came and provided general service maintenance on my AC/heater. He thoroughly explained everything he saw and worked on. He is very nice and friendly tech too!

Extremely impressed by the service and professionalism of 1st Choice. I originally called for a second opinion quote on a two system install, which I thought might take a day or two to schedule, but a tech was dispatched to me within hours. Coby did a great job diagnosing the issues and explaining the problems with my upstairs unit, but ultimately I opted to just replace the 20+ year old equipment. From there, the Comfort Advisor, Bobby, took the time to understand our needs relating to equipment options and thoroughly explained the systems and the install process. The next day, Hector and the awesome install team did a fantastic job, taking great care to protect flooring and damage to walls (my attic space is so narrow, I still can’t comprehend how they did it). Overall, I’m very happy with the entire process. It’s very uncommon to find a company that focuses so much on the customer experience these days, but 1st Choice has nailed it!

N8 was able to quickly come out and repair our busted pipe. He left our plumbing in better condition then the original homebuilders plumbers.

Mathew has fantastic ppl skills, explaed potential issues and was able to provide solutions.
I will recommend this business to my friends and others .
Go Matthew. Great dude.

Kellen was the most polite person I have ever had tell me our HVAC is limping along (already knew this) and that we -really- need to replace it. He was polite, kind to the menagerie, and not a disparaging word was heard (other than about the HVAC)

Very expensive service, I paid $129 for finding ( not a big deal) and $ 1,050 to change the motor fan to mai furnace that was 1 hour job. The warranty provided all supplies. $1000 per hour is a good business

So after posting my one star review, we called and were transfered to speak to Jacob, the 1st Choice call center manager, and explained our entire negative situation. We then asked him for some kind of refund for their bad service. Jacob then said, "We can't promise that we can give you the full amount of $2,119. But how much are you willing to accept, in order to take down your review?" (SMH) I couldn't believe it at first. But we went ahead and said at least half of it. Today, he calls back and said that they can only offer $350.00 if we take down the review 🤦🏽‍♂️ Wow Jacob! How dare you or whoever came up with that number?
1st Choice has stated that the last technician outside of 1st Choice who fixed our system by just rearranging the blower speed gave us a "temporary solution" and that our AC will eventually keep giving us problems. I will be giving updates on the status of my AC, showing the readers and proving to 1st Choice that their company is wrong.

You mentioned below in your response, "Continuously posting to prove someone wrong, there may be time better spent else where, don’t you think? Is that really how you want to spend your life?"

Is that something you would tell someone who wants to continuously post a 5 star review? 🤔
Don't get mad because someone is finally showing the readers what you guys are really about. Dishonest Crooks.

You say 'Joseph went above and beyond to contact our first technician.'
Of course he did! He wanted us to hire 1st Choice. (More like LAST CHOICE)

ABSOLUTELY TERRIBLE SERVICE!
Be careful with these scam artists!
Story time:
My house was built with a 3.5 ton condenser. After 5 yrs, we were noticing that the house was not cooling enough. So, an AC technician (not from 1st Choice) came by the house and recommended to upgrade our condenser to a 5 ton. So we did.
Two years later, we noticed issues with the AC not cooling enough and freezing both, the coil and also outside on the condenser. So I called another technician someone else recommended (not from 1st Choice). He came by the house and said that my evaporated coil needs to be replaced because apparently it had a leak. He didn't want to do the job because he wouldn't offer any warranty for his job.
So I called 1st Choice in Fort Worth to get a quote on replacing the evaporated coil (which btw was under warranty).
The first technician came by the house to do a diagnosis. He said he needed proof that the coil needed to be replaced, in order to get a new one. So he "discovered a leak" on the coil which was causing the AC to not work properly. (Keep in mind, I was already informed that there was a leak. But okay).
Then he sends me the quote for the replacement ... $2,120 🤔🤔🤔
I'm thinking to myself, 'This is the amount for just the labor? Wow!
Two other install technicians come by and got it replaced. After their done, their supervisor comes to the house and inspects the work. The AC is still not cooling the house. The supervisor then tells me that my house needs a "whole new system." WTH are you talking about? He starts to talk his AC lingo language explaining different reasons why I needed a new system.
Right at this moment, I told him that my condenser has been upgraded to a 5 ton and that none of the ducts have been changed. Would that be the reason that my system is not working properly?
He says, "Um, oh yeah! That's definitely a reason."
When they leave my house, I hear him outside the front door talking on the phone, saying, "Yeah, I told them that since they never changed their ducts when they upgraded their condenser, then that is what is also causing the issue." (Wow, really, dude?)
Another manager calls us and then sends us a quote for a complete new system: Over 21k! (Not even crediting the $2120 that I was charged for the first coil swap)
He kept saying, "Our technicians are highly, trained."
So he then deducts the $2120. With the tax and fees, about 20k.
At this point, we said, "Heck no! This company doesn't care about the care; their just focused on selling."
So a friend recommended another outside technician to check our AC at no charge.
This man came to my house. We explained EVERYTHING that was happening. He spent hours checking the system. He removed the lid from the blower and took a look at the panel legend that was displayed and noticed that some of the wires were misplaced. He also noticed that the blower was still set for the 3.5 speed. Meaning, none of the 1st Choice technicians or supervisors that came to my house and inspected my system ever bothered to check the wires and/or change the blower speed for the 5 ton. (Do you call this "highly trained technicians"?)
Now, thanks to this HONEST and HIGHLY TRAINED outside AC technician, my AC is working perfect.
If anyone is interested, I would gladly send you his info.

Ist Choice, you have a wonderfull dual in Kellen and N8 ( Nate). They were very courteous in putting covers on their shoes and asking permission to enter every room before hand. They explained everything very well and gave me all of my options. They were well prepared and showed me everything. Thanks for the information about the evaluation.

Service was good but even though Carrier part was under warranty still had to pay $864/- that included 1 year service plan.

We had a wonderful experience with Kellen from 1st Choice. He was prompt, polite, and upfront about everything. I appreciate the extra effort that the company shares a bit about the technician before we even got started. It brings a human connection to an otherwise expensive appointment!

Josh did a fantastic job with our winter checkup! He was extremely professional, thorough and friendly. I would highly recommend 1st Choice and Josh!

CJ was professional and technically proficient. He assessed the issue by leaving no stone unturned. CJ's hard work and diagnosis has led me to say A1 is my.new plumber!

Carmelo and this HVAC company are the Best I’ve ever used . They are very professional , prompt , they confirm appt’s via text and calls - reminders etc… I can’t say enough awesome pro’s about this Company and my service guy Carmelo !!

Just had top notch service once again from Prince with 1st Choice. He and everyone they've ever sent to my home was friendly, professional, knowledgeable, and courteous. 10/10

Xavier Sneed and N8 were incredible! They went above and beyond in their duties. They were very thorough in explaining the details of what needed to be done and then the work that was completed. We were shown videos and picture of the work that was done and hours into the job they still had a smile in their face. I willl definitely be requesting to work with them in the future when needed. I can confidently say they are the only AC guys I trust.