HVAC reviews in Fort Worth, Texas

What stands out to me about Senville is the combination of good pricing, good products and excellent technical customer service. I called Senville ahead of ordering with questions about the system, and the technical customer service rep I spoke to offered me a ton of great information and was able to answer all my questions (shoutout to Sam). The unit arrived nicely wrapped on its own pallet, and the installation manual was simply and easy to follow. After completing the installation and turning on the system for the first time, I was further surprised to discover just how whisper quiet both the indoor and outdoor units are. I am very impressed and will definitely be ordering Senville again to provide A/C to our main living space next!

Really good company with regards to the response time, communications with Senville is easy and you will get quick relpy. I communicated with Senville about delivery problem regarding the local last step delivery company that had my heatpump seven days and did not show on scheduled day and planned to reschedule next week. Senville resolved problem eminently.
I will update review after i have intalled heatpump and run it for several months!
UPDATED review it has been over a year of use summer and winter cycles. I could not be more impressed. We are off grid and find we can use heater mode March until October. Great DIY option at a good price point 👉

Senville mini split system are great, I ordered a 3 head unit, they are really great , used in heating and now being used in cooling as summer is approaching, really quiet system and really efficient, great for room additions or whole house needs.

I had my Senville Mini-Split Model# Aura 9000BTU with A/C and Heat, installed in my workshop on 20 Sep 2016. 6 1/2 years later is still going strong. I have completed only routine filter cleaning during this period. I highly recommend Senville's products.

Easy company to deal with, quality products along with excellent support. Technical team was very helpful with my issue. My six head two outdoor unit system has been installed for 6 years with no issues so far!

I have installed 6 Senville mini- split heat pump systems and have had no problems with any of Senville Equipment. I haven’t had any issues or complaints. So far my customers, and myself are very pleased with Senville products.

This system is great, we’ve had it running for 3 months now and it has not given us any trouble whatsoever. The installation is fairly easy and very straightforward. I had a problem with what I thought was the fitment of the air handlers outer case but one phone call to Senvilles tech desk walking me through it and no, there was nothing wrong with it at all.
I have four Mitsubishi units installed in condos we own that I love but the price of these Senville’s are half of what’s they add and there’s not much of a warranty difference.

I installed 3 outdoor units and 4 ductless and 1 concealed ducted indoor unit in 2021. They have worked so much better than I expected. My house is much more comfortable than with my central air unit. No more worrying about adjusting the thermostat to save on electric bill I set it to what's comfortable and still saving $50 to $100 on my electric bill. As for the customer service they are also awesome. When one of the units arrived I noticed some oil around the pipes, contacted them and they sent a new unit no hassle. Definitely a great company. Will highly recommend.

Excellent decision to install my new Senville heat pump myself in my solarium. I saved about $800 during the last winter in heating and I will benefit from air conditioning for the coming summer. Quick delivery. Very quiet outdoor and indoor unit. I can control the schedule/programming by Alexa. After 10 months of use, absolutely nothing to report!

Ordered a 18k Aura floor unit directly off their website. Shipping was very fast, shipped via Fedex Freight, and everything arrived intact with no damage from shipping. The floor cassette did have some type of manufacturers defect in the felt lining around the air outlet, but Senville did credit me for that and even offered to return the unit and replace it. It seems they take 2-3 days to respond when opening a ticket or inquiry. I haven't tried contacting them by phone so I cannot comment on that aspect of their service. The unit itself operates great. Very quiet and has cooled my 600 sq ft room quickly. The outside unit is very quiet too. Overall a good purchase and hoping for a long service life from the unit.

I am an HVAC tech. I have installed about 10 Senville units over the past 4 years, including a 3 zone unit in my own shop. I only recommend this brand to clients. I haven't had any issues with these units, and I am still installing them regularly. I love how they continue to update the app and make improvements. Thanks guys! Looking forward to installing more units.

I purchased the Senville unit for my new 20FT. container office I built. (I purchased the 9000 BTU Mini Split Air Conditioner - Heat Pump - SENL/09CD/110V)

This was my very first purchase from Senville! Everything from the purchasing, shipping, installation and customer was fantastic! In terms of customer service, I was having some mechanical issues on getting the unit to power. It was a simple fix when I called for technical support and they directed me to Sam (lead technician).

I must say Sam was absolutely amazing, he knew exactly what I needed to do and sure enough I had power to test the unit! It is nice to have customer service like that and not have talk to numerous people to resolve an issue.

I am very pleased with my Senville experience and will continue to use their mini-split units for my shipping container business moving forward!

Thanks,

Tim Smith (Owner)
Smith Container Concepts

I have had the senville mini split system for less than a year. Professionally installed by our local HVAC team. The compressor failed over 46 days ago and, I am still waiting for a compressor replacement. I have been told by multiple senville representatives that “the part will arrive in two weeks” the part has failed to arrive while in the peak of summer. While there warrantied parts do have a good time of coverage, I wouldn’t recommend this product or any related products seeing as how the replacement of any part needed is coming from overseas and, the time to get the part is undermined by anyone. The last rep I spoke with said “guaranteed two weeks” that was a lie. Senville has put a sour taste in my mouth and speaking as a business owner myself, I would have sent the customer a new unit by now free of charge for the inconvenience, lack of customer service and promptness to resolve the issue. Still waiting for my compressor. The rep I spoke with just today, September 25, 2025 told me we could probably sell you a new unit instead of having your HVAC guy install the compressor which will probably cost you more, at this point if the new unit would need a replacement part. Would you consider buying another unit from them; Given what has happened? The ball is in your court Senville how are you going to fix this?

Senville offers top shelf air conditioning units at bottom shelf prices. They constantly exceed my expectations with every order I place. My customers like the products so much and find them to be extremely user friendly, so much so, I am constantly being referred to friends and family for air conditioned installations. No other company is as fast to respond to inquiries and resolve any issue that has ever come up. Not only do I highly recommend them I count on them to keep my family comfortable.

After ordering and installing my first Senville SENA 24000 BTU single head system for a customer a little over a year ago. I discovered that the quality matched and probably exceeded what I have seen with other systems built by larger names. I have been recommending and selling and installing Senville mini-split units exclusively ever since and my customers have been extremely happy with their purchases thus far.

Here in upstate NY our winters get brutally cold and Senville has proven to my self and my customers that it can take on the cold. I like to tell my customers that heat needs to come first with the ability to cool as being a bonus feature.

I recently finished installing 4 - SENA-36000 BTU quads 1 SENA- 18000 BTU double and 1 LETO-9000 BTU single head for a local church covering 10,000 square feet. 19 - 9000 BTU heads in all capable of putting out 171,000 BTU's + of heating and cooling.
The congregation was so thrilled with the comfort that these Senville units are providing. They are now coming to me to install these units in their homes.

Me being a small business owner and installer. I can't thank Senville enough for providing me & my customers with a quality product at a reasonable price.

Thank you Senville : Chuck Skinner

Very pleased with the quality of service provided. Jake cautiously listened to our needs and broke down to us our options that varied from our needs to our wants to put together the best system that is worry free! Highly recommend!!!

Transparency, transparency, transparency.I was able to browse their site and get a quote instantly. They provided full communication and what to expect during the install. No hassle and great pricing.

Thank you for the AMAZING service! We are grateful for the quick response in this Texas heat! AC went out and Best Texas Comfort diagnosed and repaired quickly. Would definitely recommend.

Jake was a pleasure to work with. Very knowledgeable about his product. I appreciate the way he was able to explain the problem and how to fix my issues.

Jake was so awesome, very friendly, and fast service. Gave me the best deal, reached out to several companies but Best Texas Comfort had the best quote!

Jake is a conscientious contractor who looks out for the best interest and options for his customers. He bid our work reasonably and gave us options that tiered the pricing to best suit our financial situation. I would definitely recommend.