HVAC reviews in Fort Worth, Texas

Luis and his crew did an awesome job replacing my inside coil. Unit seems to be running great. I'm extremely happy to have been lead by God The Holy Spirit to render your services. Thanks for your continued help to all of us, especially us disabled veterans.
Much appreciated and continued success.

It’s very upsetting that I have to leave this bad review. When we got our new hvac system redone by. One hour air last year the service was great and they arrived a bit later than expected but the installation was done the day of our appointment without a problem. Now one year later we have been playing phone tag with them about a maintenance service appointment we have scheduled twice this week and no one showed up. No call or anything we have been leaving messages and have gotten no response.

Terry was awesome. We just got a checkup and no sales pressure. He gave us some options for us to consider for the future. No “buy today if you want this price!” We really appreciated the straight-forward information!

It's been a long road, since having my HVAC system put into my house in 2021. I've had many technicians come out and trying to fix issues that popped up consistently. One hour is always been very patient and working with me it all hours of the day and night. But it's been a trial for 4 years trying to figure out what maybe be the problem that keeps having my unit shut down. After speaking with managers and general managers I believe now they have finally solved the issue but Terry one of their technician has been calming spirit during these trials. Very effective very knowledgeable and more importantly with the leadership of 1 hour in his knowledge hopefully now they have fixed the issue. So I pray for calmer Waters in the future and more importantly an effective and well running HVAC system. Thank you Terry thank you 1 hour AC. Thank you and have a blessed day.

I am not one to easily be impressed with sales people in the trade HVAC industry. Luke brought industry knowledge and peace of mind as it pertains to higher efficient comfort in my upstairs portion of home and found a solution with my hot and cold spots in the house. I would highly recommend One Hour and their sales representative Luke Scott to be very thorough with giving air conditioning and heating solutions for our home. Thank you Luke & One Hour installation team. (Miguel Rodriguez & Enrique Lopez)

Justin worked very hard and was thorough in figuring out a fix for a complex problem that was in our budget. He was also very patient in explaining the details of our options. Awesome job!

Rocky at One Hour Air was fantastic. Very friendly and took the time to walk me through everything he was doing. Very professional and I highly recommend him and One Hour Air for their 24/7 service calls

Came out quickly, knew the issue immediately and fixed it quick. He proposed some additional items that we may or may not do - but they made sense and were applicable to me and my situation/setup. They didn’t seem like upselling just to make a buck. Very personable and knowledgeable. Will call again. Justin Sulak was the technician. Thanks!

Update: repeat customer, this time Rocky Smith came out. Same experience! Also great! Thanks.

Not sure what to call this problem except that the heating system would not shut down and some rooms were 85 degrees. Late at night this was frightening, Jay Bettis came with a smile on his face after 10 p m and was able to solve the problem. I was very thankful to him and your company. Considering leaving current provider. Many companies advertise "24 hr service" but few actually provide it.

I can’t believe that appt was made for 12Pm
I had to leave work wait for them until 3pm.
called them back and they told me
who made my appt was AI 🤡 and the time frame that “AI”set was don’t even available .
Finally they ended showing almost at 6:00pm
and it cost me $500+. My unit was not even repaired.
“Always on time or you don’t pay a dime”
This logo need to be changed I wait for you almost 6hrs and I did not pay a dime I paid $500+.

Terry came out to determine why the A/C was not working at 8pm on a Wednesday night. He determined that we had a recurring problem with the compressor. After researching our previous issue, the company decided to extend the warranty and actually replaced our outside unit with another system entirely. The work was done very professionally and all landscaping back to normal! We are very happy with the results! We did pay for the original service call, but the system warranty being extended was well worth the price!

The tech Rocky was AMAZING!!! He went above and beyond with customer service! Explaining everything to me - answering all my questions! The office, however, is a bit unorganized. I called twice to ask for them to send me a review for Rocky and never received one. So here I am... The office.... not thrilled.... Rocky! AMAZING!!!

Rocky was fantastic. He’s so kind and personable. He knows my neighborhood and understands what my concerns are and provides fantastic service. It can sometimes be scary to have a man in the home alone, but Rocky comes across as an old friend. He’s so clear and respectful. Hands down would love to have Rocky again

I emailed the company to get a quote around 9:00 am, and they were about to get a representative over by 10:30. Luke was informative and relaxed during our consult and walked me through my options. I signed with them and my new system was installed 3 days later. The crew was punctual, polite, tidy and worked all day without a break. I was very pleased with my experience & would recommend them.

I got service at the eleventh hour literally, and Jay was very nice and respectful of our sleeping baby. He was able to quickly diagnose the problem, then offer immediate repair or a next day whole unit install. He was an effective salesman, and also respectful of my decision even to still go with just a repair.

Justin showed up on time, was very courteous and friendly. He diagnosed the problem with our furnace, and happily explained everything he was doing while he worked, which I appreciated because I’m always eager to learn more about this stuff. I’d gladly call them again, but hopefully won’t have to!

Rocky was so nice and friendly. He informed me of all he had to do and what caused it. Thanks Rocky, you made this a pleasant experience.
Thanks

I only give a 2 because the tech was super nice. It first started with a $1,300 quote then quickly snowballed into being on the phone with the supervisor asking about our finances and credit..we were quoted over 20k of work. Or finance for 10 years. Get a second opinion. $100 later and a friend of a friend, its fixed in 20 min. I know we all have jobs to do and families to feed. But this felt like a sleezy way to sale something. The more I've thought about the more it felt wrong. Call the old man running his little hvac gig out of his 1990 van. Do better guys..

Our heater stopped working on Monday night so my husband called Tuesday to have a technician come out. They did respond quickly and quoted us $550 to fix our unit, with included a $300 part they did not have on hand. The technician told my husband he would order the part and they would get it the next day (Wednesday) and come back to replace it. By Thursday evening, we heard nothing so I called and was told they were still waiting on the parts department to get the part and they were at their mercy. I understood this but the guy on the phone did not seem to care about much other than getting me off the phone and was short and annoyed when I asked questions. He ended up telling me we would get a same day appointment as soon as the part was in. I requested to speak with someone at the parts department to try and figure out the hold up and he said he would send a message for someone to call me first thing in the morning. Well, no one called me first thing in the morning but I did get a call at 2:50 saying the part was in. I was in the middle of a class and couldn’t step out so I had my husband call. He literally called 10 min later and they told him it was too late get get the part before the warehouse closed (which I was told they close at 5 so that’s 2 hours to get the part). They told my husband they wouldn’t come until Monday and we were reaching freezing temperatures over the weekend, plus I have a baby at home. I called back to try and get them sooner and was on hold for several minutes before someone else answered and she said she was going to put me on hold to try and expedite us. While I was on hold, the call disconnected (not sure if they hung up on me or it was an accident or what). Due to me being in class, I had to resort to texting the number because I couldn’t keep stepping out and when I tried calling again, I was on hold forever. Through text I was told different things. Initial one being it was our fault because they called to schedule us and by the time we called back, it was too late. I pointed out we called 10 min later then the story changed to their technician was on a job and couldn’t leave. I asked why no one else could just get the part but was never provided an answer. They were very dismissive about us having a child at home with freezing temperatures coming. I was asked why I couldn’t just use our upstairs heater (we do have two, but our upstairs is currently not useable because of moving and renovations). I decided to call A1 air for a second opinion in hopes that maybe they would have the needed part and get us fixed before the weekend. Well the second technician showed me what was wrong and it was a complete misdiagnosis on the one hour air. They diagnosed it as the pressure switch but the new tech couldn’t even test the pressure switch because the control board was fried and wires were burnt. When I told one hour air that I needed to cancel them coming Monday because the part they ordered wouldn’t fix the problem due to a misdiagnosis, all they said was “thanks for letting us know”. No offer to take a second look or do anything.

Fair warning, this company has good reviews and they used to be really good. This is why I use them. But they are going downhill. A couple months back I was scheduled for just routine maintenance and I received a text message in the middle of my appointment window saying they needed to cancel me due to emergency calls. That’s totally fine and understandable. Emergency calls definitely take priority but the text told me I needed to call them to reschedule. In my mind, if you’re cancelling my appointment in the middle of my appointment window, you should be calling me to try and reschedule, but send a text telling me to call you.

Today on 07/30/2025 Mr.Caleb came out and brought a A/C unit and placed it in our window. What a great guy it was a super honor to meet him,very down to earth!!! He will be the James Bond hero that can fix anything and make sure that your day going great!! Thank you again Mrs. Amanda for all your help and caring for the universe you Rock!! I want to give thanks to your company and mangers for their help!!! New up date Mr.Rocky Smith was like the boxer Sugar Ray Leonard with our crazy AC unit!! The fight only took less than a second. I didn't even have enough time to eat 1 hand of fresh butter popcorn!!! That is how the fight went down. Everything went great and we learned that our Ac need just some more power with some TLC for the fuse box. What a great person Mr.Rocky Smith!!! /Mr.Robert Hoffman, he was like Tom Cruise and Goose coming to save the day in a F-14 Tomcat showing all his awesome talents!! I have to give Mr.Robert Hoffman 3 A+! He was very down to earth ,and had a smooth kick ass awesome leader personality!!! We need more great people like him in this crazy universe!!! The CEO should be very proud of Mr.Robert Hoffman and give him a $5.00 raise, because he was the true reflection of greatness of your company!!!! Why call for Ironman or Captain America ? U don't need them guys when you got Mr.Robert Hoffman kicking it off like AC /DC and Van Halen!!!!!!! Thank you as well Mrs.Amanda for all your help!!! You rock and you are one amazing dispatch!!!

Just wanted to say Thank You Justin for your service and quality work you did on my home. I called on a Sunday and you were there in no time and when you had to come back the next day you came early before we went out of town for the holiday. We really appreciate you for doing that. I hope other customers ask for you because of the great job you did on mine.