HVAC reviews in Fort Worth, Texas

They are the company my builder used. Have had issues that they have struggled to diagnose. Have had them out to the house multiple times. Now they are saying my warranty covers the part but does not cover the labor in which the labor price they quoted to swap a control board out is $690 and takes 45minutes. BUT I could order a replacement board online & they’ll come replace it for $80.
Off Amazon the board costs $390. No one will call me back to explain the logic behind this. They’re hideous.

They were very prompt considering the brutal heat wave upon us! I’m sure they are overwhelmed with calls like ours

Mike was thorough. Found the problem, a solder joint leak on the condenser. Fixed and on to his next job. Very friendly and courteous. Happy customer here!!!

We had a home inspection done before our 1yr warranty was expired on our new home. It was recommended that we have our HVAC installer come out to check on things. Mike came out to check our system and make sure everything was up to par. He was very professional and informative about our HVAC system. Checked the differentials and coolant levels. Adjusted as necessary.

After receiving a quote from another company, we decided to have Arthur Hagar come out for an addition quote. Arthur Hagar was MUCH cheaper, and the technician provided excellent customer service! Shout out to Mike for coming by our house and fixing a heating element cable for us. He was SUPER professional and courteous, and provided excellent quality work. He also took a few extra minutes to educated us further on some AC and heating tips. He was a class act! Thanks, Arthur Hagar AC & Heating!

I called Arthur Hagar because our AC was not cooling our home for several days. I reached out to our builder to find out who we needed to call and he provided me with Arthur Hagar's contact information. Our unit was not longer under warranty; however, any parts were. I called them on Mon the 20th and they said they could have someone out on Weds the 22nd. I had to take the day off because I could not arrange someone to be at my home to be there to let them in the attic. I called twice on Tues for an eta on arrival time with zero response from them. On Weds I called them at 1:22pm to find out when someone would be there because I had not been contacted at all. I was told they typically "service" between 1-4pm. I waited and waited, and then called back at 4:12pm irritated that I still had not heard from anyone! She said they just got arrival for the call and he'd be on his way. The tech showed up a little after 4:30. He proceeded to "work". He told me our unit was low about 2-3 gallons of refrigerant and it'd be over $90+ a gallon to fill it, but first it'd possibly have a leak to be that low and said he could check where the leak was. He said he'd add some refrigerant first to see what it'd do, so I said go ahead. He came back and said when he added refrigerant it went the opposite direction it's supposed to go, which indicates a leak... I let him into the attic to check things out and he came down to tell me the coils were frozen. He said there isn't anything further he could do because they need to thaw and told me to turn off the AC for several hours and run the fan. He said he'd have to come back another day to further access what was happening. He charged me a $100 service fee, here we are one week later with ZERO follow up call. I called another company the following day for a second opinion, and to actually get our AC fixed! Needless to say our unit was fixed and working the same day. There was no leak and they didn't need to fill the refrigerant. They cleared out a bunch of insulation that was causing the issue.

Our builder unfortunately used this contractor to install the HVAC system on this 2019 custom home. The customer service and competence of this company is the worst I’ve experienced in the industry. The ladies that answer the phones are curt, callous, derisive, and dismissive. The technicians are friendly enough but I have to question the company’s competence as three different techs came out over a three week period to service, assess, and fix the problem but failed to find (for three weeks) and failed to fix it. After the second technician replaced some parts—and still no AC—the third technician poked around and told us “we have to come back later to check for a refrigerant leak” as he didn’t “have that equipment on his truck.” They couldn’t come back to check until the end of the week. No sense of urgency after weeks of no AC. When I called, the service manager was immediately defensive, preferring to talk over the customer, but he acknowledged that the Trane equipment Hagar installs is “terrible.”
So this is a company that apparently installs terrible equipment and can’t be bothered to fix it in a timely and professional manner when it fails (and it will fail). Arthur Hagar appears too proud of its past to treat its present customers with a modicum of respect or an ounce of appreciation. Arthur Hagar may have been around a long time, but that certainly does not make it a good company today. As the mounting 1-star Google reviews indicate, their worsening reputation reflects their poor performance. Arthur Hagar take notice: your policies and your people are failing you and failed us, your ex-customers.

Had a high efficiency heat pump system put in my house last summer by Arthur Hagar. The salesman was thorough and informative. The price I got was better than the one I got from the company I've been using for over 10 years! Have been very satisfied with my purchase and my entire experience with this company. No wonder they have an A+ rating with the BBB. Keep up the good work guys!

It is very disappointing when you know a certain company ( Arthur Hagar) installed your AC Unit very poorly to The point to where AC in attic shifts, breaks pipes and leans And leaks all over your ceiling because it wasn’t strapped properly and knowing my home is only 3 years old but it already has Unsightly water damage On ceiling and when my husband and I called Arthur Hagar Company they did nothing to assure us that it would get fixed, no apologies, nothing! as a matter of fact the lady who answered the phone said she spoke to the AC tech and he said it could of shifted for many reasons but that they weren’t going to come out to my house to tell us why it shifted because they didn’t know.. I told the kinda rude lady on the phone that before we start to repair our ceiling I wanted to make sure everything was good With the AC in the attic Because I didn’t want it to leak again after we make repairs on our ceiling and then I asked her about warranty since the AC was only a few years old And she said that the warranty is only good for parts and not the labor warranty.. apparently The labor warranty was only good for the first two years? And from what I was telling her, she didn’t think the warranty for parts would be covered in my situation.. So aside of all that.. Arthur Hagar charges an outrageous price of $90 for diagnosis ( and in reality we shouldn’t even have to pay for a diagnosis since Arthur Hagar company installed our unit very poorly ) and the soonest someone could come out to check out the AC would be a week from the day I called.. and apparently anything after 5pm was not convenient for Arthur Hagar company Because they close at 5pm, and weekends we’re not good for Arthur Hagar company either which was a real big problem for us because we don’t get home till after 5pm.. so bottom line! I was encouraged by the rude lady I was speaking with over the phone to look at Other companies that could accommodate my needs otherwise the soonest they could get to me would be in a week.. I did call other companies and had two different AC techs come check out the AC unit in my attic the next day and both AC techs told me the same thing! that the AC unit in my attic was poorly installed and not strapped correctly.. all I want to say is that my husband and I serve a mighty God and may he deal with Arthur Hagar air conditioning and heating accordingly! The work was done in poor quality and the customer service is not very good! Very, very disappointed that This company obviously doesn’t own up to its mistakes!

Our builder used Arthur Hagar for the HVAC system and we have had it leak on our ceiling causing damage for the second time. The secondary drain which is used for emergency draining is not properly installed and has never drained an ounce of water, it just drains on our ceiling instead. The tech that came out after the first incident assured us that everything was good even though to me it didn't look like he did anything except verify the primary drain was unclogged. After calling in to see if they would send someone out to make it right, Lisa informed me that they didn't service my area, and hung up on me after I questioned her about it.

Our AC went out unexpectedly in August! It was 110 degrees outside and we were leaving for vacation in just a few days. We called several companies and got quotes for both repairs and replacements. Arthur Hagar was by far the most responsive, prompt and informative, and gave us the most options regarding repairs and replacements. We ultimately decided to replace the unit. Chase and his team were out to the house with 24 hours and had the unit replaced by lunch time. The house was cool and we were back in our beds that night. The city came to inspect the new unit and reported the job was “done perfectly” and “looked amazing”. We’ve been nothing but highly pleased with our more efficient, quiet, and cost saving new AC unit and we are loving the REME air purifier and have noticed our allergies are much better! I can not recommend (or thank!!!) Chase and Arthur Hagar AC enough!!! 5 stars!!!!

New buyer beware. 2.5 year old dual system installed by Arthur both indoor and outside units. One unit was not blowing cold, took more than a week to get a diagnosis on a bad indoor evaporator core, during the Texas heat. Labor+Feon costs to replace after another week of waiting on a part: $1,460, the technician was there for less than 2 hrs. They would not breakout costs for the invoice and stated that's the going rate, office staff was down right rude multiple times. Sales associate was great to work with on the original install.

Had these folks install our system in our house when we built from the ground up. They were great to deal with throughout the construction process. However, our system is 2-1/2 years old and looks like out condensing unit fan had gone out. Their recorded message says they will call back within 30 minutes whether weekends or holidays. I’ve called them three times and I have yet to receive a call back. I get that it’s hot and they probably have many service calls but to not get a return call back even with it being Labor Day is very disappointing. If you’re not going to call back please take that part of the message off of your recording or do call back and at least tell me you cannot make it out until next business day.

Mike
Crowley, TX

I had a house built 6 years ago and the company used Arthur Hagar. I have had issues with the AC at least 3 to 4 times a year since I have been there. They installed the condensation line in my sink drain and they didn’t even do that right. Thank God for Homeshield because Arthur Hagar sucks! I would never recommend them to anyone. I have had something on the AC mess up at least 3 times a year and have had to have Homeshield come out and repair it. I have an AC guy who is a Master Tech and he even said that they did a terrible job installing my AC unit and that they cut corners. Homeshield fixes what is broken on the AC and there is always something different every time. Ridiculous!! Would have given no stars but it would not let me post until I put at least 1!

We had NO problems with our Arthur Hagar Air Conditioning. We replaced 3 units in total and used Arthur Hagar for all three. They showed up exactly when they said they would and did an outstanding job in a very short time. Their Trucks are clean and organized and they know exactly what they are doing. Since mine was a replacement they did an audit of the existing Ducting also. Pricing was competitive with our new Carrier Variable Speed units- They run very well and are super quiet- it will take a while to figure out the Thermostats as they have so many features- they work very well. Great Work!

TERRIBLE, bottom line. Office staff is rude and condescending. Technicians no show. It is 109 today and our A/C is out. We waited for a week for this appt.

The office staff refuses to give you a time when the technicians will show up. If you miss your call from them when they are on the way, they simply do not come. You can read the vendor's responses to other 1 star reviews and they openly admit this faulty policy.

This happened to me today waiting around for the technician, but working from home. I was home all day. I was on conference calls and didn't answer their incoming phone call. The voice mail I received was that they will not be coming today since I didn't answer the call.

I called back about 20 minutes later after the conference call concluded and they were out to lunch. When I called back they said they cannot make it out today now. How convenient since it is a Friday. They said they could schedule me for tomorrow. I said yes.

I called back asking them for a time frame so that I wasn't hanging around the house again all day tomorrow. I was told that they cannot give me a time frame, same as before. I asked them to make an exception since I had already sat around for a whole day and they did not come. The lady transferred me to another woman. This woman was extremely rude and condescending, so derogatory. In reading many many reviews here, this is a common issue for this company.

The company talks about how long they have been around, well, this isn't reflective of the company's service today. There are many many negative reviews, please read through them!

Not to mention that they installed our brand new unit 3 years ago and the connection is faulty per another HVAC technician.

Read these reviews and also the Yelp reviews where they have a 1.7 star rating.

We will NEVER use them. HVAC contractors are a dime a dozen in Texas. This firm is expensive when compared to others. Happy to find someone else. Thank you Arthur Hagar for prompting us to move on! :D

Arthur Hagar AC did a fantastic job replacing my failing ac system with a new two stage Trane. They arrived promptly and got right to work, performed a clean installation and made sure everything worked before leaving. Chase my service manager gave me up front pricing with different options so I could choose what was best for me. I'll use them from now on!

Great company! I'm always worried when I call an AC company that the so called "service guy" they send out is just an salesman only interested in selling me a new unit. Not with Arthur Hagar! From the installation to the follow up service calls, this company has been reliable, honest, and very professional. I would highly recommend this company to my friends and family!

PS: The unit they installed has been extremely efficient and has greatly reduced my electric bills.

I had a brand new a/c Trane XV-18 installed by Hagar last month. It wasn’t cheap two weeks after installation the thermostat popped up with some troubles, which disabled the system from cooling the house. I was not happy and contacted Hagar and they sent out a technician. Before that I contacted George and he was able to walk me through a process to bypass the troubles which allowed the unit to cool. The only issue is I had to perform this every other day. So the technician comes out, checks the system and everything was running properly. So he did a few things and said if the system started doing it again to contact them back and they would get it addressed . Well, it happened again so they came back out and I was informed it was a part that needed to be ordered. So you can imagine how frustrated I was after dropping all that money on a new system only to having issues early on. The part was ordered and they came back out and now it’s running like a champ. I have to say at the beginning I wasn’t happy. The Hagar guys were on top of it and wasted no time in getting my system up and running. Like most people on here I read the reviews and some were good and some not so good. I really don’t like to base my decision on those reviews. I like to find out for myself and when the system started acting up I started to lean the way of the negative nellys. I didn’t join the negative the team of negative nellys. I have to say I was treated very well and I am very happy with the outcome. Thanks a million, our new unit runs like a dream now!!!

I bought a new unit in 2018 and have semi-annual service calls to change the filters. The technicians are so pleasant, the owners are an amazing family and Chase explained all my options when purchasing. I recommend this company for all your heating and air conditioning needs.

I signed up for Arthur Hagar’s maintenance program. Mike was great technician who serviced my unit and changed my air filter in the attic. He was very efficient and friendly. AH installed my unit 5 years ago and have been pleased with their service. Definitely recommend for all your HVAC service needs.

Not happy with the customer service we have received from the service department. Everytime we call or she calls us she comes off very rude. We called cause our AC was broken (before Thanksgiving week just got fixed correctly the day after Christmas). The 1st time they came out it was fixed for an hour. While they were here they found something else that was wrong but had nothing to do with why our AC wasn't working. An hour after that man left our AC stopped working again. I end up calling back and telling them it broke again that lady in the service department was rude. She was not paying attention to what I was explaining to her and she was talking to me like an idiot telling me a part was on order. The problem was that that part on order was not the cause of our AC being broke. I was very sick and was not in the mood to argue with her. We ended up waiting for the part to come in to deal with the person who is fixing it. We didn't want to deal with that lady. Once the part came in same lady called to schedule an appointment to replace the part, I missed her call because I was at work. When I called back to schedule the appointment she had nasty attitude again asking how I even know if the part was in or not. My response was you called me and left the message. A man came out to put that part on and found out what the real problem was and put the part on order. That part came in and we were schedule for Dec 21st for them to come out. My husband gets a call saying they were on their way am hour later still no one has showed up then eventually hours later he gets a call canceling cause it was wet outside. The part they needed to replace was on the inside of our house. So they rescheduled us for Dec 26th. So finally we were able to get our AC fixed. I have to say I'm not a fan and won't recommend this company. Im a very forgiving person and give lots of chances. This situation had way to many problems. It was just one thing after another. I only give it a 2 star cause the man that came out the last two times was amazing so that goes to him and his customer service.