HVAC reviews in Fort Worth, Texas

I’m reluctant to leave reviews but I have had this company come out at least 4 times in the past 8 years. Every time they impressed me. I called them for a second opinion because my system got clogged and wasn’t draining. They couldn’t caway and suggested I call a certified technician because they care about my comfort.

I called another company that quoted me 10,000 worth of repairs. The other company didn’t even address the clog until I insisted! The clog was cleared at the drain out and I was told I still needed $10,000 worth of repairs.

Long story short I called AH to give me a second opinion and they assured me all is well with my unit. Please for your own protection call Arthur Hager for your needs. Thank you Bret for being a great leader to Dale and the rest of your team. When your technicians are speaking well of you and your sister in this day and age you are doing things right. Please take my money and my gratitude.

Gave me an initial price of $100 for my AC unit to be repaired. The repair man came and replaced a sensor in 10 mins, raised the price to $170 to include labor and then the company told him to raise it more to $270. Untrustworthy! On top of that, they came out a few years ago to replace a part in the AC and put their sticker over our actual AC carriers sticker so we would call them instead of the carrier who we have a warranty with. Then they misled us to believe we were under warranty and were only gonna be charged a technical fee.

We’ve had Arthur Hagar service our AC units since we moved into our house 14 years ago. They’ve always been prompt, courteous and professional. They just replaced one of our units. They were very informative about our options. Needed access from inside the house to get to the attic unit. The installation was quick, they were very careful and cleaned up after the job was done. You would never know that they had hauled all that hardware in and out of the house after the work was done. They explained how the new unit worked, how to adjust it and filed all the required warranty information for the unit. The price was more than fair for the unit we installed. Great company and great job guys. Highly recommend.

I have used this company twice now, both times at two different houses and each time is the best experience ever. They have absolutely the best available product at the best available price. There is never a doubt that you are going to get the best service from start to finish with this company. The installation is always the best, done in a meticulous manner that goes to show just how much expertise they have on hand to install the units.

Just bought a brand new house and needed to get all my hvac equipment warranty registered and furnace fired up. Was assisted by both Renee and Rico who were both very helpful and very pleasant to work with! Thanks for your great assistance!!

Absolutely do NOT ever use Arthur Hagar for any of your air conditioning or heater needs. I would gladly give ZERO stars if able. Their business activities are borderline criminal.

We built a new home in 2020. Our builder contracted Arthur Hagar to install the 2 new air conditioning units for our home. Then in November of 2023 one of the A/C units stopped blowing cold air. We called Arthur Hagar to come out since the units were still under warranty. Hagar came out and determined the A/C coil had gone bad. Luckily, that was still under warranty. Hagar then charged us a service fee for coming out to inspect the units that they installed just 3 years ago and are still under warranty. They then told us they would order the coil but would not make an appointment to replace the coil until it came in…a week later. Thankfully it was November, so it was not unbearable (even though temps were getting into the low 80s). They also told us that the warranty would cover the coil, but we would still have to pay the labor costs (on a 3 year old system they installed, and that they had already charged us a service visit for). They did NOT provide an estimate.

A week later they returned to replace the coil. The service employee was not friendly, but he seemed to know what he was doing. In less than 2 hours the repair was complete. He then presented me with the bill…for $1,460!!!!! I informed him that the coil was under warranty and that we were only paying for the labor. He replied, “That is the labor bill.”

I asked, “You mean I’m paying $1,400 in labor for less than 2 hours of work?”

He replied, “No. You’re paying one thousand, four hundred, AND SIXTY dollars for less than 2 hours of work.” And, yes, he was that sarcastic about it.

I told him that was ridiculous, and he told me to take it up with his boss. The work was done at that point, so I paid and assured him we would be contacting his boss.

Upon contact with his supervisor at Hagar, they explained that this was common practice. When we complained, he justified the cost for several reasons. Each excuse was weak and sad.

First, he explained that they are only busy 3 months out of the year. In order to retain top talent, they pay them 4 times more than they should to accommodate for that. To begin with, one of their excuses for it taking over a week to get back to us was because they were so busy fixing heaters. Second, is November one of their 3 busy air conditioning repair months? Lastly, NOT MY PROBLEM. This is not a socialist country where I should have to subsidize a private company so their employees can work 3 months out of the year, yet get paid like they’re working a full 12 month job.

Next, he claimed that it wasn’t their fault that the A/C coil failed, and, therefore, they should not be responsible for replacing them. Of course, our warranty is with Arthur Hagar, not the company Arthur Hagar bought the A/C unit from. So, Arthur Hagar should take that up with the A/C company. But, the paying customer whose A/C unit failed while under warranty should not be responsible for paying anything. Arthur Hagar is probably double-dipping with the A/C company and their customers.

The last excuse was the best. Arthur Hagar claimed that this labor charging scam was standard policy. He explained that they copied the technique from a company in California. Let’s peel that back for a minute. To begin with, I do not live in California (Thank you, God!), and this is one of the reasons why. Since when did any “standard” labor charging practice in California have any relevance to work that happens in our right-to-work state of Texas? The justification for the labor rates that Arthur Hagar is using in Texas is based on alleged labor rates in California!!!!!

Everything about this company is shady and wrong. Had I known what I know now I would never, ever, ever, ever, ever have used them, which is why I have taken the time to post this review so that you will know better than to ever use this company. DO NOT USE ARTHUR HAGAR!

Highly recommend Arthur Hagar HVAC. They have been my go-to HVAC company since I was introduced to them when I bought my house. They got both of my heat pumps up and running in a house that was empty for a couple years. Whenever I wanted a system heath check or needed maintenance, the experience was always pleasant and reasonable. They help me get 20 years of service out of the systems I had. Not too bad!
This year it was time to replace both units, and I didn’t hesitate to contact Arthur Hagar to take care of me. George (sales) was out to the house to estimate what was needed within hours of calling them. He created estimates ranging from the lowest cost option to a the top end option. After talking with George and with some neighbors and friends, I decided to go with two new Trane two-stage heat pumps. Once the decision was made, Arthur Hagar was at the house within a day to install the new units.
The installation crew removed the old units and installed the new ones very quickly and quietly (I work from home and didn’t hear them at all). I looked over the installation and was very impressed with the quality of work done and the cleanliness of the work area. They left no debris behind.
After having the new units for the past few weeks, I can say they work great, are very quiet, and keep the house at a constant comfortable temperature. Very glad we picked the two-stage units.

Our complex (Townhomes) used Arthur Hagar for their install and service while during the sales cycle. Many of us decided to continue using them. In April, I started a service contract with them. They came to service other units in the complex so I assumed they also serviced mine. No note was left, no indication otherwise.

Now, it's mid July. Our AC went out and is not blowing cold. I called on a Thursday in the AM and was told they could come Saturday without an OT rate, since I was on a contract. I waited around all day Saturday, then called around 2pm since no-one showed. I was informed it was never placed on the schedule. George was very helpful (as much as he could be) and told me to call back in. I called the office again today; no record of my calls which I find very interesting. They said next spot was 6 days out. Do NOT use this company!!!! This is the worst service!

Ricardo with Arthur Hagar was excellent. We had some issues with our HVAC system that needed some help and I was able to get an appointment quickly, and even earlier than expected. Ricardo showed up on time and was super friendly, and quick to start assessing the situation. After thoroughly inspecting, Ricardo took care of the issue, explaining the situation and the cause and the resolution. I was incredibly relieved that the issue was investigated thoroughly and accurately. The friendly, knowledgeable and honest service from Ricardo helped to reaffirm my decision to continue doing business with Arthur Hagar.

Arthur Hagar installed our AC’a several years ago and they have done our maintenance ever since. We have 3 units and are happy with their service. We have the maintenance agreement which was very helpful when one of our blowers went out in the summer. They do an excellent job and communication and they have always sent knowledgeable and thoughtful technicians. Usually the technician has been to our home before and we really like that. We trust the guys they send.

Absolutely the worst experience I've had dealing with a warranty company on a new build. Lisa has to be the rudest person I've ever been forced to talk to. I bought a new house, they did the install on the build, the system had a leak, took two weeks in July for them to come out, it quit working again, they are simply dragging their feet so the warranty will expire. System is still not working again.

We recently replaced our almost 19 year old HVAC system and Arthur Hagar made the process so pleasant in every way. The original builder of our home also used Arthur Hagar for the install, and that made this experience even better, as they still had information on file. The office staff at original contact was helpful and that has continued throughout the pricing, scheduling, and follow up. George, our salesman, was very knowledgeable and willing to do whatever necessary for a quality product & install, as well as being able to answer every question we had. The install crew (Rudy & Eduardo) were skilled, hard working, and very knowledgeable about the new system. Their work was precise and they provided us with a thorough explanation of unit operation. We highly recommend this company!

Recently had solar installed at hour house. Bought the home in 2009, was built in 2005. HVAC was 15+ years old but still working, but only had electric heat when installed. I called Arthur Hagar on recommendation from the Trane website as we like the life of the unit already installed and wanted the same. Salesperson from Arthur Hagar was very friendly and put together a quote for us. Install took place not too long afterwards. Their installers knew what they were doing and got the install completed in one day. Overall experience with Arthur Hagar has been pleasant.

The man who answers their phones is so helpful. He helped me fix something that was Honeywell’s fault and was so patient answering my questions. They did a great job installing our thermostat when we got it and are a great company.

My heat pump stopped heating 3 years after Arthur Hagar had installed it. AH came out about 4 days after calling for service.

The technician was friendly and listened to my issues. He mentioned they charged a $99 diagnosis fee. The technician ended up finding 2 failed parts with the system. The system is under warranty, however, labor is not included. I was completely blindsided when the technician had finished and showed me a bill for $519. I was NEVER given an option to not do the repair and just pay the diagnosis fee. What is the point of charging a diagnosis fee if you do not give the customer an option if they want to actually have the repair performed?? Your customer should NEVER be blindsided by a massive bill AFTER the fact.

I called to talk to the service manager and my call was never returned. I will no longer be doing business with Arthur Hagar and make sure all of my neighbors know of their shady business practices.

I called Arthur Hagar because my parents have used them for years. Chase showed up on time, was very personable and professional, and helped walk me thru the entire process. I received the bid in a timely manner and was very impressed with how clear and well organized it was. The price for a Carrier A/C unit came in significantly cheaper than 2 other companies I had quote me on less reputable brands. He also pointed out a few things that needed to be fixed which they would include at no additional cost. The installers showed up at the scheduled time and got to work. They were professionals who got the job done with no hassle. There was a small misunderstanding with the thermostat I wanted, but it was sorted out immediately. Overall, I will continue using and would recommend these guys to anyone else.

This company installed our system. Since then, we have had issues. Yesterday Glenn Aire came out due to problems we have been having. They found the installer's manual inside the equipment, inches from the gas furnace! This could have easily caused a fire in our home!

About a year ago we had called them for servicing. The woman who answered the phone did not speak professionally, was abrasive and rude. We did schedule an appointment. They called when they were on their way here. I missed the call because I was on a conference call and could not answer. They decided not to show up because I was unable to answer their call. I worked from home to be here for the appointment. My call to their office inquiring why they no showed was beyond horrible. I was literally yelled at by the same rude lady I scheduled with. Terrible...

I cannot say enough about how unprofessional this company is. Not only is their customer service horrid, but also from a technical perspective, I would never allow them to work on my system. It was a blessing they no-showed!

Knowledgeable crew. They have been in business for over 30 years and we used them for new install and replacement for 3 houses in the last 20 years. Reliable and very competitive Trane system pricing!

Reported a problem with one of the vents having mold around it and it has taken over a month for them to come and attempt to fix it. We've already moved furniture 3 times to prepare for their arrival space to work and they don't show up. When the did show up they didn't have the correct equipment or parts to perform the job. I would have to say they are probably the least comprehensive in warranty work and they are just sending sub contractors without any valid information to complete the job. The issue was reported July 19th and they still haven't fixed anything.

Very dependable company. They have helped me for over 2 decades with our AC needs, from new install to repairs.

Shout out to Chase and Rudy for providing professional and friendly service. The same-as-cash (0%) financing was a blessing since our AC went out unexpectedly.

The bonus is their prices with Trane systems, often better than off brands prices.

I recently had a 18 SEER Heat Pump and air handler installed at my home. Once again Arthur Hagar did an outstanding job. My salesman George provided me with 3 options of HVAC equipment. The quote was better than 3 other quotes I received for comparable systems. He was also available throughout the sales phase for any questions. The installation is a work of art; Rudy and crew arrived on time and got down to business. They were finished by 2pm. I highly recommend Arthur Hagar.