HVAC reviews in Frisco, Texas

Trust Plus Air exceeded my expectations. Thank you for the great work!

Ali came to help fix my evaporator coil that was damaged from years of dirt buildup.
I’m a single mother with very little knowledge of this and he was very knowledgeable and helped me understand what he was doing and gave me a price breakdown of everything which helped me understand what I was paying for. Love how professional he was too I have recommended him to all my neighbors and friends. Thank you Ali.

Great service and very professional. The technician was on time, explained everything clearly, and fixed the issue quickly. Fair pricing and honest work. I highly recommend this HVAC company.

We had a great experience with this air conditioner and heater company. The team was professional, knowledgeable, and very respectful of our home. They explained everything clearly and made sure the job was done right. Our system is working perfectly now, and we couldn’t be happier. Highly recommend them!

“Very happy with Trust Plus Air’s service. Professional and fairly priced.”

Outstanding after-hours service! I called several companies around 7 PM, and all of them told me they could possibly come the next day. Then I spoke with Mr. Ali, and he came the same night. The issue was with the control board, which he fixed promptly so we wouldn’t be uncomfortable in the cold.

I highly recommend this company for their fast, reliable, and professional service.

Literally the worst customer service experience I've ever had. The guys that fixed my stove were fine but the company as a whole is a joke at best. I was scheduled and rescheduled 8 Times !!! So if you like missing 8 days of work where nobody shows up and you can't call a human to tell them what is going on...then this one is for you. Funny just another one star review...how do these companies remain in business. What a clown show.

Jose and his helper were prompt in arrival, and completed the installation of my HVAC system very quickly. The inside and outside work areas were cleaned of debris before they left. They were polite, professional, and went through the equipment setup process when I asked questions. I am very pleased with the entire sales/installation.

I recently opted for Sears Home Services' "Clean & Maintain" package for my kitchen and laundry appliances. The offer sounded promising—maintenance and cleaning for three kitchen and two laundry appliances—all for $295 ($249.99 + tax). Unfortunately, the experience was very subpar.

Here’s what happened:

Cleaning? What Cleaning? The technician showed up with nothing more than a vacuum. No proper cleaning supplies, no thorough work. For instance, the washing machine’s soap dispenser remained untouched, and no cleaning cycle was run. Instead, I was instructed to run vinegar through the machine myself. (Why hire them, then?)

Negligence with Appliances: The oven range wasn’t cleaned either. A self-cleaning cycle would’ve been just as (in)effective—and much cheaper. The entire service felt amateurish. I won't even bore you with the ice dispenser (ugh, why are you here??).

False Promises: The “30-day warranty” is laughable. Contact details are nonexistent (no one answers), and their chatbot offers no support on quality of service. Accountability? A total joke.

No Accountability, No Transparency:
There was no written report detailing what was done, the current condition of my appliances, or any suggested repairs. Again, no value. + They don't accept AMEX.

Sears Home Services is like that ex who had everything going for them—intelligence, charm, potential—but now only leaves you disappointed and regretting the relationship. Save yourself the hassle (and money) and find a reputable maintenance or cleaning service.

Verdict: 0/10. Never again.

This is the worst technician company I have seen. They will give a whole day period to arrive. You wait at home for whole day for them without any way to contact them back and suddenly in the evening they will just reschedule the appointment to some other day. Wait again continues. No human available to provide any status or talk to you.

My experience has been nothing short of a nightmare.

I paid a significant amount of money for a new HVAC system. The evaporator coil failed within 1.5 years. Getting the repair completed has been another nightmare all its own.

The repair tech would not do the work because the install contractor made a minor error.

That was finally resolved after 3 weeks of wrangling and emailing.

The repair tech came back and checked and ordered the replacement coil. The installation appointment has been canceled 2 times in the same week due to “damaged parts” arriving, which is nonsense, of course.

If you want a lousy install, terrible customer support and dishonesty, by all means use Sears.

Now my reschedule date has been changed to Mar 12 supposedly because I the parts won’t arrive. The lack of any onshore leadership to deal with customers is going to put an end to this company. And it should. This company is a joke and there is nobody who will take responsibility to solve problems. Avoid like the plague.

Highly recommended HVAC heating contractor provided prompt service, knowledgeable technicians, fair pricing, and lasting heating results always.

Jose did an excellent job. He was very professional, experienced and friendly. He explained everything to me in detail before starting the repairs. I have full confidence in his work.Will definitely be using him.

Wonderful company.Joyce Heating & Cooling came within hour of calling them when I had no heat. Owner showed up early next morning in snowstorm to see what I needed and the following day all the work was done. Everyone is wonderful.I Highly recommend Joyce Heating & Cooling for reliable and quality service.

Jose was excellent and very informative about our particular problem. He was very competent and fixed the problem the first time. We hire Joyce Heating & Cooling for our heating problems and would highly recommend them.

I got a new AC and furnace installed by Jose and Christian. They frequently let me know what they were doing at each step in the installation process, and made sure that I felt open to ask any questions if I ever had any. The job was professionally done and clean, and the two were very easy to get along with. Excellent service.

On the first snowy day of winter, our furnace died. Joyce Heating & Cooling was able to stop by to assess the issue within hours of my phone call. Joseph found the necessary parts and had the house back to above zero temperatures before night end. The best part was he work quickly to restore our comfort. The best customer service ever.

Jose was an extremely professional and competent HVAC technician. He explained everything in an easy to understand manner, answered all my questions, and then set about doing the work in a very workmanlike manner. I was very pleased with the services performed and it was there expertise that convinced me to sign up for a maintenance contract.

Joseph & Michael did a great job today installing my new A/C and furnace. Very professional and courteous. Great job cleaning up as well. Have used them in the past for service calls and have always been satisfied. Thank you for getting this done so expeditiously!!

Working with Joyce Heating & Cooling has been a pleasant experience. Almost 2 year's ago we had an air conditioner installed. Loved their service. Their professionalism was great. They also took the time to explain everything they were doing. Two thumbs up!

After dealing with fluctuating temperatures, I decided to schedule a check-up for my A/C system. The technician arrived promptly and immediately impressed me with their expertise. They spent about 45 minutes thoroughly inspecting everything, explaining the process along the way. The system runs smoother now, and the whole experience was stress-free. Highly recommend for anyone needing peace of mind with their cooling system!