Reviews of local pros in Georgetown, Texas

Called around 2:30 pm told to expect tech to arrive by 4pm. Tech showed up at 3pm. Spent considerable effort to help with my R V ac. Sadly he could not help because the R V System is a sealed unit and he did not want to attempt to open it as he had no prior experience with this type of system. still,he tried!
Great experience with an excellent company!

Thank you Frank for the outstanding system checkup and installation of a surge protector on our heating unit. With all of the power surges we've been having, this protector may well keep us warm this winter.

Scheduled service was done on schedule. Technician gave us useful
information about filters that we can use to match our needs. We did
not know about Top Hat filters. In general very knowledgeable, and not
intent upon selling us additional services.

Poor communications, follow up and scheduling for basic HVAC summer and winter check up. After repairs it took two additional visits to resolve issues and still identified more things to address! Tried to contact the manufacture and they would not even respond to email requests. Talked to the warranty department multiple times of the past two months with no follow up calls. I do not recommend this HVAC business unless you want to keep paying them for services!

Update: Office manager called and is going to address situation and bring a senior technician out to assess. I will update this review afterwards.

Blake was on time, professional, very polite, well mannered and did a great job. This is his second time to my house and he was great both times. I would be glad to have him do work for me in the future.

The Georgetown A/C repair technician, Zach, arrived on time. He was courteous and knowledgeable. He trouble shot the problem and repaired my A/C unit. He completed the job within 45 minutes. Needless to say, I am very satisfied.

What is scarier than have a unit go out when your under a 'heat dome' whatever that is? Anyway, it be hot. Luckily, I had purchased my unit for Georgetown AC & Heating. Melinda answered my early Saturday morning call right away and within a few hours, I was up and running, a capacity replacement included in the warranty. In Texas, in July, you have to have an AC guy you can count on. I found mine.

They had no record of a service contract with my elderly parents, despite telling me they had us on file last summer l, and me sending them a copy of the contract from about 3 years ago.

They then repeatedly kept trying to sell me a new one multiple times via text, email, phone.

They came out to look at the HVAC unit that has no pressure.

Technician verifies no pressure but when retrieving nitrogen from van says they don't have enough nitrogen to find a leak. Says I should just get another $3000 unit.

Tells me he'll be back with nitrogen so he can do the job. Swipes my card and takes off before I can even ask for a receipt. Never even tells me the charge!

I took a peek at the unit and there's is a visible crack/leak in the copper pipe leading into the compressor. Amazing that I can find it and the tech could not.

That was last week, and they still haven't returned or even attempted to contact me.

Would never recommend.

Zack arrive at my home and anounced himself and who he was. Gave an explanation of why he was here and what his intent was in servicing the home heating system. Zach went and did the service and upon giving me a follow up of his findings, it was beloved that a replacement capacitor was needed. He advised that it should be replaced. The replacement was completed. Zack was a fine young man to have servicing are heating system.

I was more than pleased when I contacted Georgetown Air Conditioning & Heating. I received prompt contact, same day service, and they had us up and running in the busiest time of the year!

Georgetown Air Conditioning & Heating will remain our go to provider for all AC and heating services and needs!

Georgetown AC was recommended by many of my neighbors and so when I was in need GAC came to my aide. They are thorough, exceptionally good at communicating the problem and providing possible solutions to choose from. HVAC is an investment in my home and I believe I invested well by choosing Georgetown AC.

First, would I use them again for a new install - yes. I will also sign-up for their maintenance contract now that the two free initial maintenance visits have been used.

Overall Georgetown AC has been very responsive to any issues that I have had. I had two completely new installs at my house. One went flawlessly. The other had issues. which I am giving Georgetown AC the benefit of doubt that the issues were related to quality issues from Trane. Regardless the second install did have issues. Restating what I said earlier, Georgetown AC has been very responsive in resolving the issues. They never left me feeling that I was not important to them.

The primary service technicians that have been to my house, Blake and Zac, have worked to make sure I was happy before they left. Zac even resolved an Ecobee issue which was unrelated to the work Georgetown AC had performed.

I was very disappointed with the service--I never had experienced the Humidity problem in my house until after we installed the new system 3 years ago. Problem is the system reduces the humidity too much. It was adjusted shortly after installation and was some better. However, it needs further adjustment and not a new $3,000. piece of equipment.

This company is definitely a 5 star company. We were saved several days of misery by their prompt service. Blake came out on 7/19/22 and verified that the inside blower motor of our HVAC had stopped working. To get us through the night, Blake temporarily installed a portable air conditioning unit that cooled the bedroom. This portable unit wasn’t one of those low efficiency evaporative cooler types, but a real A/C that expelled the exhaust through an outside window, with a duct and adapter panels. I was very impressed that the company would loan equipment like this. The next day, Blake returned with a new blower motor and our house A/C was running in about an hour. While in the attic, Blake was working in 122 deg temps, as measured by an attic thermometer. Kudos to Blake for enduring the heat and getting our unit repaired in a timely manner.

The employee worked very efficiently and quickly! He was very knowledgeable about the services performaned for his job and updated me about my system. He even offered to change my filters !
I highly recommend this company. I have used them for the pastfew years!

Zach was very professional and also friendly. He took the time explain the various steps he was taking to inspect our heating system. He also flushed our hot water heater. We will use Georgetown Air Conditioning again.

Zach is a very good representative for your company. He offered an explanation for our needs and always ask for our approval. He is a professional in his trade and a great representative for your firm. We will recommend him and your company many times over.
Thank You Zach

John of Georgetown Air Conditioning responded immediately to our emergency furnace failure and fixed the problem the same day. It's great to have a company like this that takes such good care of its customers. Thank you Georgetown Air Conditioning and John.

We've had Georgetown AC out several times. They have prolonged the life of our outside AC unit, keeping us from a very expensive replacement cost. We actually called them after another company said all they could do was a full replacement. Georgetown AC has fast, reliable, professional and friendly techs that treat our time and property with respect and care. Highly recommend them for any AC repair.

While doing routine maintenance of our furnace the Georgetown Air Conditioning &Heating technician (Blake) discovered carbon monoxide leakage. He was very concerned and explained our options. I obtained a detector and monitored the CO levels for several days. The levels continued to rise so we opted to replace the furnace. I notified Georgetown AC and within two days a new furnace was installed. Georgetown AC was responsive and reasonably priced. Thank also to Blake who is very thorough, attentive and cares about his customers. Great job!